Hamilton Heating, A/C & Plumbing

Description of Work: Unplugged our main line.

Description of Work: Main drain cleaning.

Description of Work: Rodding of the main sewer line. Technician came on time, performed the work as described and found no issues.

Description of Work: We have used Bob Hamilton Plumbing for A/C and heating for a few years now. I wouldn't use anyone else. We had our air conditioning go out and they were the most prompt and reasonable. This time they checked my air conditioner and heater. Chris H was very informative about my options to buy a new heater or fix the old heater and the risks. We came up with a solution and I am very happy with his service. I had the capacitor replaced and the system cleaned.

Description of Work: Drained sewer line. Tree roots

Description of Work: Awhile back I purchased an Angie's list deal for sewer drain cleaning and eventually needed the basement drains cleared. Once I called to schedule, the company was nothing but professional. They worked around my schedule and unfortunately due to a technician running late on another job had to reschedule. This was done with ample notice to me, so I wasn't waiting around at home to find out at the last minute. Once the work was done, the technician was very courteous and thorough. He fully explained all worked completed and discussed possible other concerns. It was arranged for a follow up visit to further assess the main line via video. This was done and unfortunately discovered significant damage/blockage of the main line. This was not unexpected as my home is nearly 70 years old. Replacement of the main line was arranged in a timely manner and again I was impressed with the professionalism of the crew. I considered for a moment if I was taken advantage of, as in 'the I have something minor done and they find something major'. But really feel this company is highly professional and customer focused. Also was glad to have the option of a no-interest credit line to help with payment of the major project.

Description of Work: Drain clean out. Price for the deal was fine. estimat for the work to be done is high. I do notr know the date of the work. Date given is an estimate.

Description of Work: Cleaned the main drain for maintenance reasons. Very polite and professional service at a very good value.

Description of Work: Our AC went out on a Thursday night. When I woke at 5 on Friday morning, I went on the Angie's List app looking for someone to repair it and found Bob Hamilton. I clicked the link to their website and submitted a request. They called me at work before 8 am, asked a few questions and told me they'd get someone out the same day. They called again a half hour later to say someone was on the way. He was there by 9:30, diagnosed the problem and had it fixed right away.

Description of Work: Called about hot water heater. Already had info from Home Depot, so I wanted to compare. Could not get any info over the phone from Bob H, so technician came out. Came out promptly next morning. LImited choices on hot water heater. Tech wanted to replace pressure regulator valve (that was still working) and add overflow pressure tank (my words--can't think of technical name), then sell me heater that would be fully guaranteed for 20 years, parts and labor. Only thing was that the whole thing would cost $2500 -3000 or so. They did not want to sell me just a hot water heater and overflow pressure tank that would be good quality and warranted for 9-12 years. They would do only 6 year warranty (I assume parts and labor) for like $1800-2000, if I recall. When i decided I wanted to get the hot water heater from Home Depot instead, I was charged $48.00 for a service call, which was actually a sales call, not a service call. The HOme Depot GE hot water heater (made by Rheem with GE label) was installed very competently that afternoon by AB May in behalf of Home Depot, and included a 12 year GE parts warranty (not labor). Total cost, including the overflow pressure tank, was $1200.00, which included an extra $100 emergency fee because I wanted it done on New Years' Eve--otherwise it would have been $1100. I don't think a regular plumbing service company can beat Home Depot prices, unless you want to pay for a 20 year full labor and parts warranty. I should have told them before they came out that unless they were prepared to compete within the ballpark with Home Depot, not to even come out. I did ask to get info on pricing over the phone, but of course could not get it. So, in my mind I paid $48.00 for a sales call. I do no want to make a big deal out of that because I have been happy with Bob Hamilton in the past, and intend to use them again for plumbing. But I will keep it in mind that I want to avoid this in the future. I believe they can quote some pricing over the phone. Now that they seem to be doing everything by fixed pricing, that might be wise.

Description of Work: .

Description of Work: An air conditioner that I had purchased only 7 years earlier from Bob Hamilton failed this summer, which I found quite disappointing. Nonetheless, I decided to purchase a new one when the cost of repairing a compressor leak seemed quite high, and I had out of town company arriving that week and the house was 85-90 degrees inside so I needed a quick solution. When I met with the salesman, he assured me there would be no problems servicing the new Ruud I selected. The installation seemed to go well and they were very polite and cleaned up, etc., but they could not install the thermostat that was to go with my system because my wiring was not compatible with it (which I found out after the HVAC had already been installed.) The installer said he would return the next day with the new thermostat which would be a higher-end model. I waited at home that Friday afternoon but heard nothing and no one showed up. I called Monday and was told the part had not come in yet. It took multiple phone calls, each initiated by me, to nail them down on when someone would show up to install the thermostat. I felt that the office did not understand the difficulties in missing work to try to be home to meet a repairman without enough notice about when they might/might not come. Finally, the thermostat was installed and the system seemed to be working fine--but only for just a couple of days. The A/C failed over that weekend, seemingly related to the new thermostat. The saleman who had sold me the unit had told me to call him directly if there were any after hours problems, and not deal with the office, which I thought was odd, but I did so. The technician that came to my home that Sunday afternoon was very polite and tried hard, but he lacked the expertise and experience to correct the problem-- even after installing a simpler, more straightforward thermostat at my request when it had become clear he could not fix the more complicated one. I gathered he was very new on the job. He even called the more expert technician over the phone to get guidance, but, in the end, he could not fix it. After communicating with the dispatcher and other technicians, it seemed that no one else was willing to come try to repair it on that Sunday afternoon. I was told the best they could do was send someone else the following day. By evening, my house was nearly 90 degrees, with out of town company that had to be taken elsewhere to sleep. I was very disappointed that Bob Hamilton was willing to sell me a pricey and supposedly highly reliable brand, but not willing to service it to get it working within just days of cashing my check. The following morning (a regular working weeday), a more qualified technician came and identified the problem very quickly and fixed it. He also was polite and helpful. When I indicated that I was angry enough to plan to subsequently seek A/C repair service from a different company that would be more responsive and send appropriately experienced after-hours technicians, he warned me that Bob Hamilton would not honor the 10 year parts and labor warranty that I had been promised, if I were to get it serviced by any other company. No one had told me this at the time of the purchase. The high pressure salesman had only told me that the warranty required that I have the annual fall and spring routine service check, but nothing was said about any other limitations to a warranty that I thought sounded quite appealing at the time of purchase. In summary, the inidividual technicians were polite and professional in their interactions, but the company as a whole has let me down. I have had one A/C fail in 7 years, a furnace fail in 5 years, and now this recent problem with no one being willing to step up on a Sunday afternoon to effectively service a brand new purchase that cost me $8000. Now, I feel trapped because of the warranty issue and plan to discuss it directly with Bob Hamilton to complain. Finally, I would comment that on the morning the first salesman arrived and promoted the Ruud A/C, a second salesman showed up just after the first one had left. I think that, overall, something seems awry within the company on the HVAC issues in terms of internal communications, relationship among salespersons, coordination between the dispatchers and technicians regarding customer's needs to know when to expect the technician, and then lack of adequately experienced technicians to make repair calls. I have stuck with Bob Hamilton for the last 16 years since moving into this home, and for plumbing, have no particular concerns other than the prices seem on the high side. So my comments here are specific to HVAC sales/service.

Description of Work: Old furnace removed and new one in place with new humidifier and vents system and thermostat.

Description of Work: They did mostly plumbing.

Description of Work: REPAIRED A MAIN WATER LINE.

Description of Work: REPAIRED GARBAGE DISPOSAL AND CLOG.