Garage Door Guys

.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

went well

unknown

unknown

I found Garage Door Guys to be very responsive, Chris had our door fixed within 1 hour from the time we had called. Chris recommended that we replace both springs which we agreed to. He then installed the springs and thoroughly inspected the pulleys, wires, and track. While the pulleys and wires were fine, Chris took the time to carefully straighten the track which had been damaged when the spring broke. We really liked his can-do attitude. Although our basement has some challenges (low ceiling and basement wall leaves little space to work on the track), he took the time to improve on the original garage installation (from different company) by hanging the springs from a hook (instead of the bracket holding the track) to move them away from the track and by bolting in the safety wire to the bracket (instead of tying it to the track). We found Chris to be very knowledgable and willing to answer our questions, for example how to see if the spring is wearing out before it breaks (spring will show wear by irregular spacing of the loops). We would not hesitate to use Garage Door Guys again or to recommend to our friends.

Bryan was fast and thorough and walked me through lubrication and pointed out the difference between his work and my other door.Bryan applied a valpak coupon and performed the door tuneup at no additional cost. Excellent customer service, installation professionalism and looked out for the customer's interest $. Those traits add up to a repeat customer.

Excellent. Brian came and diagnosed the issue with the weather strip. He said he could get a new aluminum retainer to which the weather strip would be attached early the following week. He came back (having suffered an emergency dental condition the previous two days) and completed the work timely and well, for a reasonable price. 1st call for any future garage door needs.

Garage Door Guys did a great job at a great price. Very professional and easy to work with. They worked fast, replaced the rotten panel, and then made sure the door was properly calibrated afterward. They also offered the lowest price of anyone I called.

I had the company replace my opener...and that was expensive but good. But my door started making wierd noises when it opened and the remote control didn't work all the time. You might wonder why I needed repairs if I just got a new opener. Well, I lived in an older home and during the winter the driveway and garage floor and quot;swelland quot;. It happens almost every winter...the Overhead Door Company told me it for years and now the Garage Door Guys say the same thing. They made an appointment to come on Saturday. The guys called and said they were able to come a little earlier if that would be OK. OK? It was terrific. In about 5 minutes they were able to do everything that needed fixing. Always courteous and helpful, they never make me feel dumb or that I don't know what's what. (even though I don't know a thing about garage doors). Because they were there such a short time, they comped the service charge. how nice is that? Honestly, this company is very responsive. They make appointments quickly. They come on time. They do good quality work and I think they're honest.

Bryan arrived on time and was courteous enough to call to confirm the appointment and his arrival time while he was in route to our residence. The work was done quickly yet thoroughly. They did a tune up of the entire garage door, inspected parts that normally wear out but indicated ours were still in working order and did not try to upsell us during their visit. Explained what they were doing and what we should do on an annual basis to minimize possible future repairs. Timely, courteous, efficient and professional. What else could you ask for. I highly recommend this company.

The overall experience was excellent. Bryan did an outstanding job. He was very courteous and professional. Showed me how to do yearly maintenance . I would highly recommend them.

We were very pleased with them. They were very good. Of course they just put them on yesterday; I guess they could fall off tomorrow but right now they are operating very smoothly and quite. Those were fairly expensive doors made of double sided steel. I was on the phone with them several times because I had to call and reschedule because of deaths in the family. They always called me back and he gave me his condolences because somebody in the family had passed away. They worked with me in rescheduling appointments for them to come out and give me bids and do the work.

The service and installation took a bit longer than I had expected, but that was because the repair person was being responsible and doing and excellent job.

the overall experience with The Garage Door Guys was excellent! From the setting the initial appointment through installation, it could not have gone more smoothly. I want to specifically regonize the installer - Josh. He was very professional and attentive to detail....a job well done!

Outstanding. Called and received friendly service and an immediate appointment. Wanted earlier in the morning (Saturday) because of potential conflict (soccer game at 1230p) but took 11a - 12p arrival time. Panicked on Saturday morning after finding out we did have a soccer game and ran to call them about 10a but he had already tried to call me to arrive early. Called him back and he was already in neighborhood. Assessed situation, knew I had a val-pak coupon to use and installed new opener. Thought he would try to sell me a new one for the other side as well but he did not - offered to adjust the springs (fee) to extend the life of the other one. Everything done in an hour, cleaned up and on his way. Great experience.

Customer service was excellent. Friendly. Came when they said they would. Fixed the door's cables and found some bearings that were bad and fixed those. Very expedient.

The company came out and performed a "tune up" on the door. it solved the closing problem. They suggested that my door was in need of replacement because it's wearing out. They gave me a quote and showed me how I could qualify for federal income tax credits. I am saving up. I would definitely like to install a new door and will use this company to install it when i buy it.

It was a very good experience! The installation manager arrived and inspected the garage door opener with the problem. He was late, but only because he was covering for another installer who was dealing with flooding issues (so his workload doubled for the day). Upon inspection, he told me that the belt was too tight and it started to wear out the bearing and gear inside. Unfortunately, there aren't parts to fix either of those. So my two options were to leave it alone and hope nothing went wrong or to install a new opener. I opted for the latter. Once I made that decision, he told me it would take about 30 minutes and he was right! Not only did he install the new opener in those 30 minutes, but he also thoroughly tested it, installed a new wall touch pad and programmed both the remote and my vehicle. I couldn't be more pleased with the work he did and how fast he did it; I highly recommend Garage Door Guys!!