Epic Exteriors LLC

Out of the blue, Shawn for Epic Exteriors called me again today. He said he has noticed that my gutters were full of leaves and given my current medical condition he would like to have his team clean them out. He said his crew was just wrapped by a job nearby and would like to send his crew chief to clean the gutters. Additionally, he said he would have done it himself on the previous visit but just ran out of time. When I asked about a price, he said it was on him. I was shocked and took him up on the offer. About an hour later two of his arrived with high power gas leaf blowers. They blew all of the leaves off the roof (I have several large trees) and out of the gutters. Additionally they blew off the porch, driveway, deck and patio to keep from have the dirt and decomposing leaves. Kudos for the quality compassionate service.

Contrary to another review, Shawn was polite, extremely responsive and very thorough. He called the same day that I left a message. He indicated that he was in the neighborhood and could come by shortly. Called Epic because I had seen a yard sign at a house getting a re-roof while driving back from the doctor. He was at my home in less than an hour. While, I only called about the leak, he noticed the other issues that were contributing to water I was getting in the basement as well as the clogged soffit vent around the house. To my surprise, he gave me a quote on the spot and upon agreement, he said that he could take care of the issue right then, as he had the time and rain was in the future for later in the week. By the end of the day, all of my issues where resolved. Still waiting the next rain storm to make certain the leak is finally taken care. I will definitely use Epic and Shawn for any future roofing needs. He also said that he can do window replacement, one of the projects I have in mind for next year.

Shawn, with Epic Exteriors, came by the house to look at doing some roofing repairs as I was not in a position to do an entire roof replacement right now. We spent at least an hour and a half examining the places that needed the most attention and discussing how he could get me the most value for the least amount of spend. He even commented that he knew my neighborhood and the houses in it well as he spent a lot of time in the neighborhood growing up near relatives. Shawn came across as enthusiastic, professional and very understanding of my financial situation. He was willing to invest in a smaller job right now to build a relationship that would bring more work in the future. I was anxiously awaiting a detailed bid that he said would be to me in just a few days. A week after our meeting I followed up with a phone call asking if he had that bid together yet. This was the start of a month wasted chasing after Shawn and continually being reassured byhim that he was going to send that bid via email to me right away. In the end I called Shawn or contacted him through his company website more than 6 times and lost over a month of time. Of course the professional thing to do would have been to just be honest and tell me that he couldn't or wouldn't take on the job. Lying and delaying in the hope that I would go away eventually worked but it doesn't present him or his company Epic Exteriors as a firm I would recommend to anyone.