Computer Medics of Kansas City LLC

Excellent service and got work done a day earlier than promised. Couldnt be happier.

I was extremely pleased - I had several major issues going on with my laptop and was unsure if it would start again. Dawn helped me - she called me multiple times with status updates and explained everything in simple terms. The laptop was fixed in a very timely manner at a reasonable price. This is the place I will go anytime I have issues with a device - great service!

My 5+ y/o Sony desktop died, but I thought I was OK because I do regular (but not daily) backups on my Seagate EHD. But when I tried to transfer my data to my laptop - nothing. Got a new EHD and took them both in to Computer Medics, and they were able to transfer all my data to the new EHD. The only downside was it took 3 days to get it all transferred because of the amount of data and slowness of the old EHD ... I guess.

Call to appt. lapse time was about 14 business hours for a home visit. I called because my CD player wouldn't play after I reinstalled Windows 7 (after uninstalling Windows 10). Robert, the company owner, was able to quickly identify and fix the issue. I've already forgotten exactly what it was...BIOS? something maybe. I also wanted help setting up an external backup drive. He did that and explained the features of my computer as it relates to ongoing backup. He also described additional options of cloud storage and took time to explain advantages and disadvantages. He also optimized for backup by cleaning out leftover Windows 10 files and some other stuff. In everything he did, he explained what and why and how. I really appreciated his expertise and how he was able to explain things to my somewhat savvy level of understanding. I can't say enough good things about him. Robert's background includes working in Army communications. He and his wife started this business 11 years ago.

They were very helpful and knowledgeable.

As a prospective customer, I am absolutely shocked at how our account has handled. Initially, Robert (the owner) was very prompt in returning our calls and coming to visit our company and learn about our needs. We scheduled an appointment for him to come back to our office and repair some computer issues the following day. We had some speed issues with our computers and Robert recommended that we replace a router that was attached to our server because it would not allow for us to maximize our connection capacity. In order to ensure that this replacement would solve our speed issues, we contacted our phone provider. They did not agree with Robert's assessment/solution because of our VOIP system and its configuration. In an effort to ensure that we repair the problem correctly, I tried to reach Robert to arrange for a conference call with the owner of our phone company. There was a sense of urgency to have this conversation as Robert was purchasing this piece of equipment and installing it in the afternoon. The customer service person I spoke with said that Robert could not speak with me right away as he was in another appointment. I completely understood this as I would not want him interrupted when he was working on my account but I asked her to see if he could give me a quick call in between appointments so I can conference him in with our phone company before he came out to install the equipment. They seemed to speak with same language with respect to computers speed, bandwidth, etc. and I didn't want to have to translate what was being said and/or interpreted. Again, my main goal was to fix the problem with the correct solution. Apparently, Robert got very offended that I had questioned his opinion/recommendation and told me to have the phone company fix the problem and that he was cancelling my appointment. He completely misunderstood what I was trying to accomplish. After numerous phone calls to discuss this with Robert - he would not call us back to discuss/resolve this apparent misunderstanding (only periodic texts). Very frustration to deal with an individual like this! I would not recommend this company due to a highly temperamental owner. Everything was handled in a completely unprofessional manner.

I could not be more pleased with his knowledge and willingness to help. He really knows his business. He was fast and efficient and a delight. to work with. I would not hesitate to call him again. He even helped me try to fix the music box for the pack n play!

It went well.

They did not charge me. It went great. The pricing policy is good, if they cannot fix it they will not charge you.

My wife's Dell notebook would no longer start up. She does a lot of family history research, ancestry, and all her data was on that computer. I took it to these guys to recover the data from the hard drive and hopefully fix the computer. Well, they recovered the data from the hard drive! They could have fixed the computer, but the cost would have been more than the cost of a new one. I'm happy.

I recommended this business to a friend who was having problems with her computer. They removed several viruses and programs that were unnecessary. They were very knowledgeable and completed the repair in less time than estimated. I would definitely recommend them to others.

Top notch repair center. My computer is fixed and not without some real effort. First this hard drive had been in to another computer repair place in Olathe 5 times for black screen. They kept telling me it was a virus so I spent $500 over 3 years getting it cleaned. This last time I took it to Computer Medics. They cleaned it but when I had some further problems, they sent someone to my home to install a new driver and on the third visit, installed a card reader. And for no additional charge except the price of the card reader. These guys actually FIXED the PROBLEM and not just went through a procedure. Love them.

They did a great job. The laptop was as good as new in just a day or two. Very friendly and professional. Would definitely recommend to anyone needing help with their laptop or PC>

So my computer died without any real warning the Sunday before finals week. After a very long week without my computer I took it to the Apple store to see if they could fix it. They told me they could but it would require a total wipe of my hard drive. I hadn't the chance to back up any of my data before it crashed (we are talking three years worth of pharmacy school notes!) and the man who helped me told me data recovery can get real expensive real fast and quoted me anywhere from $300-1200. He left me a name and a number of a guy who did data recovery but I went on Angie's list to see who had a high rating and lived closer to me. Computer Medics was so highly rated I had to give them a try, and I am so glad I did. I called them over the phone and they told me it would be $95 if the tech could get onto the computer and $175 if they had to use special software. I dropped it off Tuesday morning (they didn't even make fun of my n*** password) and by Tuesday afternoon they told me they'd be able to get 9 gb off of it. They offered me the choice to bring in a USB or they could buy one for me and add it to my tab. I brought one in on Wednesday and by Thursday morning my computer was ready to go. The staff at Computer Medics were very knowledgable and were able to answer my questions in a way I (a slightly tech-savvy person) could understand without feeling like an idiot. They even gave me a coupon to lower the already low price. Better yet, they were able to get EVERYTHING off my computer: all my notes and PDFs and pics, absolutely everything! And it was organized the way I originally had it organized on my desktop! Took the laptop back to the Apple store and they wiped the hard drive for free so a $300-1200 problem ended up only $85, plus it's like I have a new laptop but with all my old notes. I learned a very valuable lesson to always back up the hard drive, but best yet, I know exactly who to take my computer to for future problems! I'd recommend these guys in a heartbeat!

We were able to schedule an appointment just a few days after we called. AJ arrived exactly on time and set to work solving the difficulties we were having with our computer. He gave us numerous tips as to how to handle specific situations, when they arise. AJ is very professional and extremely competent. We will definitely call again when we have a problem.

They came out the same day and took my computer back to the shop for an overnight diagnostic check. It turns out that the hard drive was shot and needed to be replaced (I was not surprised by this). They immediately began to rescue my files and by the next day had solutions ready to go. In a couple of days, the hard drive was replaced, all vital programs reloaded and important program files that I needed were uploaded. The computer was brought back to me late in the day and I was given a full tutorial of what was done and was given an opportunity to ask any questions. All of the team I worked with was courteous, incredibly helpful and appreciative of my business. I will not use any other computer repair company!

Windows couldn't boot on our computer, which contained several years of photos & music compositions that we THOUGHT had been backing up on a weekly basis, but actually weren't. Computer Medics backed up our data, repaired the problems, allowing Windows to operate again. Our computer was returned with intact data and also backed up onto an external drive. We were thrilled not to lose irreplaceable photos and compositions! I would not hesitate to use Computer Medics in the future.

Company answered the phone the first time I called. Set up an appointment the next day. Tech was prompt and checked software and hardware. Computer fixed. We are completely satisfied.

I took my laptop in on Dec. 23rd needing to have all my files restored on my harddrive. I got a call on Dec 26th that all files were recovered and I could pick up my laptop. I was very pleased with the service and price.

.AJ from Computer Medics arrived right on time and went to work to install a WIFI camera security system in my home. I have used this company several times before and they have always been on time and were fast and efficient. They are highly knowledgeable and the repairs and set ups are completed quickly and efficiently. Pricing is very fair and the work is done quickly. I have dealt with other companies who charge a base starting price and add additional costs based on time on site. Computer Medics have always behaved as if were trying to save me money rather than other companies that appeared to take their time to run up the bill. The project was completed to my satisfaction and I would highly recommend this company to others.Computer Medics in my experience, are very trustworthy and reliable. .

Diagnostic. They were fast, friendly, affordable.

Computer Medics removed viruses from my laptop. They were very professional and delivered the service when they said they would. I would recommend Computer Medics to anyone.

I am a grump and a skeptic, but even I was very pleased with the work of Computer Medics. I dropped the computer off in the morning and the diagnosis was completed that day. The next day I dropped off a new laptop (after I had completed the setup and installed some of the programs at home) and Rich texted me that afternoon to let me know it was ready to pick up with data installed.I I will be using Computer Medics again iwhen I have a computer problem I can't handle.

I would say it went well. I guess, I would just give them a grand of kiss. We were not personally happy with their price was a little high for it is what I got. Probably has been six months or something, I am not sure. It cost around $100. It is just a little high like they do former not good seeing on price.

GREAT. NO data was lost and they worked very quickly. They gave me options as to how I wanted to recapture the data and did exactly what they said they would do. They are very professional