Charles Friel Flooring

The carpet layers did a great job. They were quick and we were very pleased with the outcome.

Owner was very prompt in meeting with us, quickly measured and gave us an estimate and arranged for installation. Installers were very professional and really took pride in their work. We had checked out the same carpet at a carpet store, which we had used before, and Benson Floors was much more reasonable for the same carpet and padding.

Very smoothly; Mr. Friel answered my first call and we made an appointment at his home (his entire basement is a carpet showroom). He is very knowledgeable and helped me pick out a carpet that met my needs (showed me where he had it installed in his own home) and I took home 3 carpet sample boards; chose 6 colors and he had larger samples mailed to me. I paid half down and the remainder upon completion. Three guys came for installation; they were polite and hard working, moved all my heavy furniture w/o incident, gave me tips on cleaning, upkeep, etc. Carpet looks great (no visible seams). A Coke spilled on it and it sat in a pool on top of the carpet; quickly cleaned and no carpet stain. Am planning to have more carpet installed throughout the remainder of my house by Mr. Friel. Would recommend.

They were slow getting back to me. I had to call twice and they called back when I was getting an estimate from another company and I told them "don't bother."

Love the carpet and the professional installation. We were looking for a very specific color and type of carpet and Mr. Friel spent a lot of time searching his considerable samples until we found just the right one. He was very helpful in steering us to the features that provide the most value and life for wall to wall carpeting.