Carpet Corner

We visited the Santa Fe Drive location in OP. The sales people were very helpful without being pushy. They offered recommendations for our questions and allowed us to take samples home (more than once) to see what we liked. After a few visits we made up our mind. Everyone showed up on time for measurements and installation. Carpet looks great and we can't even see a seam. We've had complicated experiences with subcontractors so we liked the fact that this company had its own installers who were professional and knew what they were doing. There was one person to deal with and, if we'd had a problem (which we didn't) we're sure it would have been simple and easy to take care of.

I hired Carpet Corner to install vinyl in my laundry room. Last year, I used Lowe's to put laminate in the rest of the house, and didn't like having to deal with subcontractors and sub-subcontractors, so I was looking for "one-stop shopping." Although Carpet Corner's prices are higher, the ease of working with them made it worth the additional cost. The installers arrived promptly at the scheduled time on the day of installation, and went right to work. They were professional and knew what they were doing, and they were also pleasant to be around. They tore up the existing vinyl, prepared the floor, and then installed the new flooring. There was one problem in that one section of the new vinyl had been cut too short. However, the installers were able to piece it in an out-of-the-way area, where it's not very visible. The installation was schedule for a whole day because of the need to take up the old vinyl. Much to my delight, they got done in a half day, because the take-up was easier than they anticipated. The new floor is a top-quality installation, and I'm very pleased with it. I will use Carpet Corner for any flooring project in the future, because they were so easy to work with and did a great job.

We used the Gladstone location on North Oak. Cathie knew her job well and explained to us the difference in carpet and pads. She was helpful and patient with the questions we ask. We were able to take home carpet samples to help us decided. After we decided she place the order which arrived on time and the installers brought it for installation. They were nice, friendly and hard working. The moved our furniture and replaced it as they installed. No damage to any of our things. They cleaned and hauled away all wrappings and swept the carpet after installation. We also received a piece of carpet in case we would need it in the future.

Every thing went as planned. The carpet arrived from the factory on the date it was expected to. Installation was done in an acceptable manner on the scheduled date.

The service was poor. The salesman was great, and the work was decent. However, the workers were listening to loud and inappropriate music while my children were home. I had to ask them several times to turn it off, but all they did was turning it down. Later, they would turn the music back up.

All went as promised. Installers were especially profession and helpful.

He failed to write up the sale and contact me after I had selected carpeting when he measured my home. I guess he had bigger deals going although $2500 is what I would have spent. I would have used them on my remodel too. How about telling me you are swamped but that you will "let" me purchase my carpet.

Mona was our sales person. She helped with selection and scheduling of carpet replacement. Even helped keeping cost down. She was involved throughout the process. Even called after installation to remind to mail rebate form before expiration. Installation went as scheduled. I was present the whole time and felt the work was done properly. Only thing I didn't like was the loud music played and rough language and rowdy behavior of one installer. I would use this business again.

We had a wonderful experience with them. They were very nice and punctual. We had no complaints whatsoever. We were very happy with them. I thought their prices were fair. The salesman was very knowledgeable. The gentleman that came in and installed were just as nice as they could be. The gentleman understood that we were basically on a budget and I feel like he sold us the best quality at the best price. And, because he decided he liked my mother, she's a dear, sweet little 92-year-old lady and he gave her a discount because he liked her.

The service went okay. They are good to deal with. They're truthful on what they sell and everything they said is true. They were on time when they said they'd be.

Helped us select a carpet that would hold up with two dogs and fairly heavy wear. We had used Carpet Corner previously for carpeting and other flooring in our basement. Both times they did a good job on the installation and provided a quality product that met our needs.

Overall good experience with this company and the carpet installers. The young woman who sold us the carpet seemed knowledgeable. The carpet installers arrived at designated time, moved furniture, removed the old carpeting and put the furniture back in place. My only complaint is that the saleswoman did not inform us that the type of carpeting we selected for our entire house, although good quality and beautiful, is IMPOSSIBLE to vacuum with most vacuum cleaners. When I discovered our Dyson vacuum would not even budge on the longer fibered carpet that I'd just spent $9000.00 on, we went to the Karastan website and sent them an email. Even they were not able to offer much advise, other than Dysons do not work on this sort of carpet, which we'd discovered. My husband bought the Kenmore Karastan recommended and even that was hellaciously difficult to push over the carpet. Luckily, when the carpet installers were at our house, they had a Sanitaire Commercial Vacuum which I'd turned on and run over the carpet a few times. We were able to find this same model on Amazon and now can vacuum our new carpet without killing ourselves. We had paid cash and so had gotten a bit of a discount. We ended up spending that on new vacuum cleaners. If I'd known then what I know now I would have picked out a different carpet. I think the saleswoman probably should have known about this issue and informed us.

My experience with him went fine. I have used them many times before. I like that I know the installers. I am acquainted with them for twenty years.

Well. There were a few installation issues, but they came back and resolved them without a hassle.

Old carpet was removed; new carpet installed. Installers were on time and did a fast thorough job. Clean up was excellent. Price was higher than expected.

I originally ordered a beautiful hardwood. After ordering, I was told the product was no longer available. I chose another wood flooring, which the salesperson assured me was a very hard wood that would not scratch or damage easily (we have kiddos, so durability is just as important as looks to us). Of course, this subsequent wood they recommended was significantly more expensive than what I initially wanted to purchase. The installers were extremely rude and insulting. I got to listen to them make fun of the wood we chose all day long. They kept likening our $3,600 floor to a bowling alley. They were obviously annoyed at having to do the job, and made no secret of the fact that they did not want to install our floors. They balked at doing included things that we already paid for, such as furniture removal, even though we had already done most of it ourselves to help them out. As they installed the floors, they tossed their nail guns all over the new floors, leaving numerous scratches, grooves and gouges in the brand new wood. One of the boxes was the wrong wood, as well, so we paid for a full box of the wrong wood. We complained to management, and Troy (I believe he is the installation manager) came to our house personally. He seemed concerned and assured us that the floors would be fixed. He said that if they could not be fixed to our satisfaction, they would tear them up and replace at their expense. He also told me that when we were ready to replace our carpet, that he would give us the carpet at cost. We were also promised that the correct box of wood would be returned to us, so we could save it for future repairs. Eventually someone was sent to repair the floors. They did half the job, and left. It was over a year before anyone else came. Some more repairs were done, but for some reason the guy moved our fridge and did even more damage to the floors! Left 2 deep grooves. We never got our full (paid) box of wood back. We did contact Troy about carpet installation before the second "repair" was completed, but his "at cost" quote was higher than the regular price for the exact same carpet at Weber's! The wood they sold me as extremely durable "hardwood", is in reality extremely soft. If you drop a regular spoon on it, you have a dent-- LITERALLY. The quality of the "hard" wood is very poor, although we paid top dollar for it. Due to the way wood flooring now interlocks, pulling up and repairing so many pieces has left the floor unstable, and the floor moves and squeaks. At a year and a half, we are still paying on the floors, but are already having to look at paying to have them replaced- both because of installation problems and cosmetic issues resulting from the extreme softness of the wood. I was really nervous after this experience when we had to replace our living room carpet after a pipe burst, but we ended up hiring Weber carpet instead of risking another fiasco with Carpet Corner. Weber's gave us a much lower price than Troy quoted us, and they did a really good job of installing the carpet. The carpet is an extra thick twist, and they even went over care of the carpet before they left. They were super nice and respectful in my home, which was especially appreciated after the way we were treated by the Carpet Corner installers.

The price wasn't really an issue. The quality was not good. They told me it was a very strong product and I've had problems with it.

We signed a contract to have the flooring installed. I took off work. The installers arrived and left within ten minutes saying they couldn't perform the work. I called the man at Carpet Corner who I had been dealing with and he advised me that they could do the work as specified in the contract but that if I wanted the flooring to look "nice" it was going to cost me more. I reminded him that we had signed a contract and at no time had he told me until this minute that the flooring was not going to look nice. At this point he becomes indignant and tells me that he's a salesman, not an installer and also that he's 50 plus years old. We told him that we are not going to pay more and that they had better honor the contract they had signed. At this point we became problem customers to them and things went downhill very quickly. A man came out and did a fix so that the tile could be installed but the salesman was right in that it did not look good. We have since had it redone. We had agreed to pay extra for their tile man to return to tile the floor in one of our bathrooms because my new $7500 shower stall was being installed before the flooring could be put down. I saw the installer putting the toilet in my new shower and I said that's not going to scratch up my new shower is it? He laughed and said no, that would be awful wouldn't it after all the problems we've had. Well next time I checked that's exactly what had happened. He had dropped the toilet and scratched up the stall. He had a magic marker so I assume he wasn't going to tell me and attempt to hide the scratches. It was an accident and he was a nice guy. In fact all the installers seemed nice. I did tell Carpet Corner I was not paying extra for someone to scratch up my brand new bathroom and they did remove that charge from my bill. I should have made them pay for the damage to my bathroom but at that point I was so sick of dealing with them I just wanted to be done with them. We have an old house and have had tons of work done on it. In almost all cases we get calls from Lowes, Home Depot etc. wanting to know if we are satisfied. If there is the least thing wrong they cheerfully send someone out to fix it. They want everything to be right. The exact opposite of our experience with this company. We would never do business with this company again. In fact this company is the reason I joined Angies List.

I was told this job would take all day, but the worker rushed so much he and his partner were out by noon. Because of his rushing and hurried manner, I did not trust him to put the appliances back into the kitchen without damaging the new floor. I told him I would have my son put them back. The worker barked orders (rapidly repeating the same word or phrase three or four times) continuously to his partner in a very demeaning and condescending way that made me feel uncomfortable. Even though I was in another part of the house, I could hear this. My main complaint is that even though I paid what I thought was more than a fair price for the labor (I was willing to pay a little extra to make sure the flooring was installed correctly) the back door threshold was removed and not replaced. I called and talked to Troy, who talked to the installer, and was told that the threshold had not previously been installed correctly. That it was proper to run the new luan and linoleum under the door and that in order to make it fit now, I need to have the door cut. He said this is why the linoleum was curling up under the door. I told him that old linoleum and threshold had been here 20 plus years and was installed correctly and the linoleum was NOT curling up anywhere. In fact, the flooring was in great shape and the only reason it was being replaced was because I had a peninsula cabinet removed where linoleum had not been laid and there was now a "hole" in my floor. New flooring was required. I asked Troy, since he was not willing to alter the newly laid floor to accommodate the threshold, if he was willing to cut the door, as he insisted this is what is needed to be done to now make things fit. His response was "we don't do that". I feel it would have been a better situation if this had been pointed out to me prior to the install, or even during the install, rather that just leave and tell me I need to cut the door. This is their business and they deal with thresholds regularly. I will not use them in the future and I do not recommend their services.

Thank you for another job well done! We have used Carpet Corner 4 times. This has been the 3rd time purchasing carpet from the Olathe Carpet Corner. Steve Hipsher has been our salesperson each time. But what I like about the Olathe store is that all the sales associates are willing to help answer questions if Steve is working with someone else at the time even though they will not be "making the sale." We have been extremely pleased with the installers and their recommendations while installing. I feel because they are employees of Carpet Corner they are more concerned about doing a professional install than just "getting in and getting out" to go on to the next job. Try getting that service from the "big furniture store." Yes, maybe the "big furniture store" may have lower prices but will they be quick to help with any issues or concerns that may come up? I know from personal experience that Steve will take care of any questions or concerns that may come up. We still have 3 more rooms to carpet and will continue to use Carpet Corner.

They kept pointing me to what was best (more profitable?) for them. If they won't listen in the beginning, how could I trust them for a large project?

I have used Carpet Corner previously. They are very professional and they moved my furniture for free because they had a special going on. They moved all furniture out and put it right back in place. They are always verry nice and do quality work. They even took the beds down and put them back up. We were so impressed just as we were the first time we used them. They got the job done quickly. They said they would pick the old carpet up the next day from driveway and they did just that.

The whole process was great. The salesman was friendly, they were on time for everything from the estimate to the actual installation. The installers were very efficient and were careful with our belongings as they were moving everything from room to room. The price was reasonable and the product was great quality. I would definitely recommend them to others.

eved complements on the carpet on how good it looks and feels.

Our salesman, Paul, took excellent care of us and found just what we were looking for..the softest, warmest carpet I have ever felt. Installation went great. They took care in moving everything and making sure I was happy. I would highly recommend Carpet Corner. This was the second time I have used them and definitely will in the future.