Response from CabinetReface Kitchens & Bathrooms
[Member Name Removed] I apologize for the delay in responding to you We have done outstanding work for our clients that hire us, as attested by the top reviews that we have on Angie's List, and the many NARI REMY awards that our company has won, including a national award in 2015, that an increasing number of potential cients have asked us to do work for them. Many of these have been from "word of mouth" as one happy client tells another one. We have been blessed with our existing clients calling us back to do repeat projects. All of this results in some capacity and manpower challenges because we can't always get back with potential clients as soon as we would like to. We can solve this by hiring a follow up person but experienced people who meet our quality standards are very difficult to find. We would rather take longer to get back to clients than to sign up as many jobs as we can and let the quality of the work suffer. Thank you in advance for understanding our commitment to quality work. When we met, you were clear that you did not want a new kitchen layout, and did not want to invest in new cabinetry, which therefore did not require a new kitchen design. We agreed to not do the 3D kitchen design and agreed that we would take the path of updating your kitchen, using the existing cabinetry and layout. We decided to have my flooring supplier look at your floor, as it was apparent that there was water damage to the wood floor in front of the sink. This was part of the delay as my wood flooring supplier was swamped with projects. If you like, I will follow up with them again to ask them to come to your house to examine the floor and discuss a plan of action to fix this. I left a phone message for you and will wait for your return call. Please let me know as soon as possible and I will give you a priority appointment time. Thank you very much.