BILL IRELAND & ASSOCIATES INC

Installation was fine. Cost was more than quoted. Went with this provider due to wanting to choose a local company. Customer service is horrid and the individual answering their phone is either always having a bad day everytime we would call or just not a happy person in general. Had to cancel our monitoring service due to a move. Phoned this "individual" again to discuss any flexibility of canceling our 2 year monitoring service...hoping some consideration would be given since I was moving locally. Unfortunately I was told "I hate it when you customers don't read the agreement". She didn't ask me when I needed the service stopped, nor did she ask if I needed a security system in our new home. She lost a new sale for her company and I will be sure to tell our buyers not to use them as their provider. She must have been having another bad day.

Owner showed with NEW employee which did the pitch, couldn't answer detailed question. But between the Two had a satisfactory consult. Agreed on plan and Install date. NEVER RETURNED TO DO THE INSTALL. No call baCk. JUST NO SHOW. Very unprofessional. Thanks.

Very professional. Bid was clearly explained. Price was reasonable. Installation was on time and cleanly performed. Operation was clearly explained. Excellent.

The problem was first noticed late Friday afternoon. They couldn't send out a service person immediately so, over the phone, they walked me through the procedure to disconnect the alarm system so that it would no longer disrupt my phone service. They also instructed how to correct the alarm system so that it would stop sounding. On Monday morning at 8 am, as promised, a service technician showed up, corrected the problem and tested it. I was completely satisfied.

CAME OUT AND GAVE A BID TO EXACT PENNY. EXPLAINED WHAT HE WAS SUGGESTING. SPENT EXTRA TIME SHOWING US HIS EMPLOYEES WERE VERY POLITE AND WELL TRAINED. IT IS THE BEST ALARM SYSTEM I HAVE SEEN.