Big Bob's Flooring Outlet

First of all, I was told I had to pay full price before the job started, and Janelle in OP stated that "every other carpet business does this" (not true). We did pay up front b/c we were stuck with Big Bob's in order to get matching carpet. When the 1st install began, we requested to change the edge to a binding. We understood this meant a longer wait and an increase in price. Of course the increase was demanded up front. We had to wait an additional week b/c our salesperson didn't get the order out when she said she would. The 2nd install attempt was a failure because they had mis-measured. Back to the drawing board and a 4 WEEK WAIT to get the carpet installed at the correct measurement. When we requested a partial refund of $240 (the amount we paid for the binding) Paul (manager) said $155 or nothing. (After avoiding our calls for 2 weeks.) A $90 difference and he wouldn't honor it. The owners screwed a friend of mine in a business deal, so I guess it's no surprise their manager would do the same. We will be turning in a complaint with the BBB.

My experience with Big Bob's Flooring can be summarized as:- Unreliability. Not once but twice the sales person failed to order the materials.- Lack of communication/response. The sales person had a 50% response rate to emails and phone calls.- Reschedules. The installation had to be rescheduled multiple times due to the sales person failing to order materials.- Tardiness. The manager told me the installation team would start early, then the installation coordinator said they would arrive by 10. They arrived at 10:50am. By arriving at 10:50 and leaving for 1.5 hours, they left my house at 10:20pm - as opposed to 6 if they had been on time and prepared.- Unprepared. I was assured the job could easily be done in a day, which 11.5 hours later it was. The installation team also showed up without all of the materials and were gone for 1.5 of those 11.5 hours in order to get those materials.- Inconvenience. Because of the sales person failing to do their job, my mom was not able to live in the space for two whole weeks. This alone was an unaceptable inconvenience. Because the installers were at my house until 10:20pm on a Friday night you can imagine the inconvenience. In addition to the fact that was someone was available and waiting for them to arrive for hours due to their tardiness.All in all, this was a horrible experience and I would suggest looking elsewhere for flooring.

I FOUND THE SALESPERSON TO BE EXTREMELY HELPFUL. THEY WENT OUT OF THEIR WAY TO FIND ME A REMNENT AT A LOW PRICE. I GET THE HIGHEST QUALITY BERBER CARPET AT AN INCREDIBLE PRICE. THE INSTALLERS WERE FRIENDLY AND WORKED QUICKLY.

THEY HAVE A VERY LARGE SELECTION OF CARPET. THEY DID A GOOD QUALITY JOB LAYING THE CARPET DOWN.

PRICES CAN'T BE BEAT.