Water & Mold Begone

Extremely well.

John came out to my home the same day I called and provided a free estimate to clean up the damage. He was very knowledgable, polite and thorough in explaining what needed to be done and why. He made me feel confident that I could trust him and didn't pressure me into doing something I wasn't comfortable with even if it wasn't recommended. His employee's were introduced by name and they were nice and respectful. He returned promptly the next day and inspected the studs to insure they were properly dried. I wouldn't hestitate to call them again in the future.

When I first called Gregg, he set up an appointment and came by on a Wednesday or Thursday, even though the attic was not available to inspect. He said that to assess the mold, he would need access to the attic, but that he would provide a construction bid by Sunday so that I would have that for the insurance inspection. ?I had to talk to my husband about attic access, because he had to move his motorcycles out of the garage. ?After several phone calls, I told Gregg that the insurance adjustor would be there on Monday morning at 9 and that he could inspect the attic at the same time. ?He agreed to be there. On Sunday there was no construction bid and on Monday morning there was no mold contractor. He did not call to cancel or explain. When I called him, he said that he had been out on an emergency call on Sunday night and had slept through the appointment. ?He then came out, inspected the attic, looked at the gutters to add those to the bid, and said that he would provide a bid by Tuesday evening. There were at least two moves he made in the second inspection where he used the wrong tool for the job and scared me about his attitude toward his own safety. ?It is now Saturday, and no bid has been forthcoming. ?

Water and Mold Begone was very responsive to our request for an estimate and replaced or repaired all the damaged areas in a small bathroom. They arrived on time and completed all the repairs efficiently and did an excellent job. I would highly recommend them.

They started out doing a good job. They did not do the work per what was discussed. They got the check from the insurance company and since this I have not seen them. They went behind my back and talked with the adjuster from my insurance company without even letting me know. I was not able to check the work out and that was my fault. They knew this and took advantage of the situation. John was complaining about money towards the end of this and then I got the check and gave it to him. There was a guy who came in after this to replace the installation up things and he became confrontational with me and left. He told me he did not even work for John that he was a subcontractor of him. No one has ever came back to fix the electrical work, to take out the wall that needs to come out. I learned to never ever pay a service provider without checking out their work.

There was a minor snafu with scheduling (they were a few days behind on other jobs, it happens), but they worked with my schedule and got the job done in less time than estimated. Overall, I am very pleased.

He came out and went under the crawlspace with my husband and took some samples. He did not charge us for it. He called back and told us that it was not mold and that we didn't have any mold. He was very nice. We were very impressed with him. We will definitely be using him again.

We had not been able to afford professional mold abatement for years, but the mold problem had gotten so bad we couldn't delay it any longer. The poor conditions in our home from the water damage and resulting mold growth were exacerbating my husband's already serious health issues. I joined Angie's List and started to do research on reputable mold removal companies. We considered two firms, but in the end chose Water & Mold Begone because of their certifications and positive reviews on Angie's List and Service Magic. John is low key, so there was no sales pressure when we had him provide a proposal. He and his team were professional, easy to work with and we felt very comfortable having them in our home. They were conscientious and hard working--showing up early in the morning and working the whole day. They were very accommodating of our schedule and our requests for additional help outside the scope of the mold problem. They cleaned up after themselves and removed all the debris from our property. We felt the price was reasonable considering the scope of the work. John and his team did a great job--the house is mold free and it is such a relief to be able to breathe clean air again. Another testament to John's integrity was that after we had paid him in full, I found a couple of minor issues that needed his attention. He was very responsive and willingly returned to correct the problems. We are very pleased with our experience and have already recommended Water & Mold Begone to others.

Water & Mold Begone did a good job. They called and told me that they were going to be 30 minutes late because of a different job, which I appreciated them letting me know.

John came to give us a bid the same day we called and started the job that same evening. His was the third bid we received and we hired him on the spot because of his professionalism and training in mold remediation. John is very prompt in returning calls, honest and worked with us easily on getting the job complete. All of the people John brought into our home to complete the work were wonderful and he always introduced everyone by name before they went to work which I appreciated. The work performed was outstanding and top quality. We had to have sheetrock, tile, carpet, trim and doors replaced along with a lot of painting. I will definitely recommend John and his team to anyone I know needing this type of work done because he made a difficult situation much easier. We had to deal with this over Christmas and I appreciate him working with us.

John came to give a bid the next day after I called. He started the job within a week after I accepted the bid. He was the second lowest out of 5 bids I obtained and seemed the most honest and professional of those 5. He used an air scrubber and a barrier from the rest of the house. They finished the job in 2 days and I was very satisfied. I did not have them do the mold testing after they finished. The inspector, " Inspector Nick" from Applied Property Inspections" (also found on Angie's list) did the inspection. He found a small amount of mold under some dry wall and said he would talk to John. John was back out within 2 days to fix the problem. It was at that point that he added the mold deterrent. I am not sure why this was not done in the first place, but John was professional in seeing that the job was done right. The second mold test came back fine and I have had no problem since.

They were prompt, fair and knowledgeable.

I believe we called on a Sunday and made an appointment for an estimate the next day. John was on time and was able to start on our job on Tuesday. He finished by Wednesday and had all of the mess cleaned up - tiles pulled up, drywall torn out, anti-mold agents deployed, etc. He gave us the appropriate documentation for our insurance and was very professional. We would use them again.

I called John @ W&MBG first thing in the AM after I found the 3 inches of standing water in the basement. He was on his way to work & I believe had multiple calls due to all the rain the weekend previous but returned my call promptly within about 20 minutes. They arrived just a couple of hours after I called which was acceptable & got right to work. After surveying the scene, dropping off crew & equipment they began pumping water out the the stairs & out. This took a while because there was too much water for the large pump to take at once so they used two small sump-sized pumps. Once enough water had been removed to begin hauling things up the stairs the crew helped me take all the furniture (both ruined & salvageable) up the stairs for inventory. The whole process took about 2 days total & the crew was prompt, hard working & respectful of my home. On the second day they came in the afternoon to remove the fans & the rest of their equipment. The debris wasn't removed until the 3rd day but John had informed me of this early on so it wasn't a problem. It has been 1 month since they were here & no mold has come in. I would recommend W&MBG to anyone in need of remediation services.

The serviceman showed up at our house, took a quick look at the area with the mold, and immediately came back upstairs. He confirmed it was a mold problem (something we already knew) and then took off without giving us a price quote for the work or a description of what needed to be done. He couldn't get our of there fast enough. Our appointment was at 4:30 PM, so I'm guessing we were the last house of the day and he wanted to get out of there and get home. It was extremely frustrating and unprofessional.

window well flooded basement, thereby causing water damage, which lead to mold.

John and his crew did an excellent job for me. I do some property investing as a hobby and was in a pinch on a foreclosed property that I was under contract for. Last minute, the lender required mold remediation of the property as a condition of closing. Given that my closing date was only a week away (with $350/day late penalties), I had to work fast. I called the top 10 mold remediation company on Angie's list for quotes. Most wouldn't give me the time of day because there was a lot of flooding recently and my job was "too small" to worry about because they had a sudden influx of customers worth more money to them. The rest quoted me outrageously high prices so that if they were to take my "small" job, that it would be worth their while. None of them were willing to do the work in the time frame I needed. John was just as busy as the rest of them, but he still made time for me. He quoted a very reasonable price, and performed the work the next morning showing up on-time. The quality of the remediation was excellent; not a speck of mold remains. Above and beyond that, he discovered additional mold that was not included in the original quote, but didn't nickle and dime me to do a little extra. He's an honest professional and he'll be the first person I call if this ever happens again.

John and his crew were professional, clean and always on time. His bid was great and they stayed within the budget. John answered his phone whenever I had a question and was very courteous and patient.