The Cleaning Authority - Olathe

In my eyes the detail cleans were never done properly to begin with.The second crew spent extra time cleaning during the second detail clean. (The 2nd crew is still trying to make up for the first detail clean from the first crew)(its just still not up to standards in my eyes.the baseboards and areas in the kitchen on the cabinets that should have been cleaned today and areas I know never got cleaned during the initial deep clean. Both Shower heads still have calcium build up that has been there since the first initial deep clean along with soap scum on the doors. (Both bathrooms are less then 6 months old) I was under the idea cleaning gets arid of those problems. Along with all accessible baseboards still being dirty. Door frames still dirty (with cob webs) . In my eyes because they did not do the initial 2 deep cleans properly, I continue to find things that should have been done on the first 2 cleanings that would not be an issue now. I do not blame team 8 because they have been trying very hard. It seems to be time problems seem to make them have to rush and they can't get everything that needs to be done because it was never detail cleaned from the beginning. I'm not sure what to do at this point. I'm not satisfied. I feel I'm being ripped off. I've complained multiple times and nothing seems to happen. They just send out the crew I like and act like it's all okay even though multiple things never got cleaned or touched since the initial deep clean which once again should have been done by the first crew. Since it's a cleaning service you can't get your money back. But I can post pics of the bad work and texts to the manager Angie about my situations. Then I heard the main boss got mad at the crews for staying late for trying to get the house cleaned up because the company didnt make any money off of my house. So now they have to follow the times down to a t and cant do anything extra that needs to get done so the things from the first 2 cleans are still not up too standards ... That's another issue I have with this company.... and I would love to have a conversation with someone about that directly. I feel let down and like I said screwed over. I don't recommend this company at all. I ended up firing the company as they refused to redo any work they did even with pictures to back up my claims of the company not doing a good job. The owner basically texted me and lied and stated I wanted every area of my house deep cleaned when In fact I just wanted my house cleaned properly. Don't use these people

Brian was fantastic and had excellent communication and got my house done in perfect timing and made sure to stay in contact with me even though my closing date changed a few times. I would definitely recommend A++

It was my first experience and I was extremely satisfied. The owner and all his staff were excellent. I was very pleased with the job that was done. They went above and beyond my expectations. I have signed up for ongoing cleaning services. I would highly recommend this company

Really glad I picked this service. It was very quick and the communication was very easy. They answered any question I had almost immediately. I will definitely bring using again!

Our new house was very dirty and they did a nice job.

If have been with TCA since they began 10 years ago-so I am obviously a very satisfied customer!

Excellent service! Have had different teams from time to time and they always do a great job!

The Cleaning Authority in Olathe is FANTASTIC! Erica was all hands on deck! She made sure to inspect the first clean to make sure nothing was missed and that I was happy! The cleaners were professional, courteous and did an amazing job! Thank you!!

I would say be very clear about their pricing before you hire them.

They did the job. They were just really pricey.

Great! The teams were prompt and responsive. We did not have any problems.

I have used this company every other week for a year and gave them every opportunity to provide what they promised, but have finally canceled service. I have tried for months to get the teams to clean my home as outlined in the cleaning task list. I have repeatedly contacted the office with items consistently missed or not done correctly. I have offered to pay more to get the clean I should have been getting at the regular fee. I left tips for the team, hoping to give them an incentive and when nothing else worked, I left notes about areas they needed to pay attention to. I was given advice to leave an envelope of tips in an area they are supposed to clean and kept overlooking. The team never found them. All of these attempts on my end have not resulted in an improved clean, but in fact, have resulted in the last 3 cleanings being worse than ever! Even areas they have done satisfactorily before are now not being done. I have 3 family members looking for a cleaning service, and am always asked for referrals from my real estate clients. I am sad to say, I will not be able to refer The Cleaning Authority

No problems. Everything was great!

I was very pleased with what they did. The young ladies were very pleasant and stayed on task. They got the job done.

Showed up on time and completed everything they said they would.

Quality of cleaning depends on team performing it. Some better than others but still good. Wish had mor consistency in teams. Always different teams so lots of different people in our home.

I have been using them for 8 years. They are very dependable, always show up, are flexible, and do a good job. Their staff is very nice to work with.

They are friendly, reliable, and do a pretty good job.

They have been an excellent cleaning company. They are dependable, clean the house well, and are efficient. They are good to work with and do a good job.

We have been using them for some time and we are happy with them. They are very consistent and get everything cleaned up the way they promise.

They are consistent and come every week with someone in a different specialty area. They are also prompt in resolving any issues I may have.

. Cleaning is satisfactory and I like the fact that they rotate deep cleaning of specific areas. My only complaint is they don't put items back on surfaces like they found them. I have to go around and rearrange things after every cleaning.

Consists 2-3 ladies and very satisfied with their work with cleaning the house. Work is correct, and do not have to worry about stealing, etc. Very flexible with scheduling.

The quality of work varied greatly. There were items broken frequently. I decided to stop using them when the last cleaning service provided was very poor and we discovered that something was taken. The response from the owners was unprofessional.

They did a great job! Very professional. Each visit, an area of our home is deep cleaned and detailed. I have been very pleased! Thank you for a job well done!