Sun Solar

The information provided by the sales people was good in that they laid out what was needed in order to provide enough electrical supply for the new HVAC system I had installed earlier, a heat pump unit. They provided projected costs and laid out what equipment was to be used and provided an estimate of costs which turned out to be exactly what was charged. I paid a deposit of about $3000,00 and signed a contract to have the unit installed. I live in central Missouri, Columbia, and the the work crews came from Springfield which is in southwest MO about a 3-4 hour drive. First came the installation crew who put in the panels on the roof and worked from about 10 am till just past dark. They were followed by the electricians who arrived promptly at 8 am about a week later on Saturday and were done by early afternoon. They took time to show me how the system worked and explained the various parts they installed along with some paperwork on the inverter. They turned it on to verify to me that it was working and then turned it back off. They explained that they would prefer that I not flip the breaker to allow current to run from the solar panels to my electrical box until the city utility installed their new meter which keeps track of how much electricity I am putting back on the grid. They also stated they would contact the city utility company and would prefer that I not do so myself. The informed me that after their company sent them the required paperwork the city utility company would have 30 days to install the new meter and they usually consider these kinds of installations to be a low priority over other customers who need power turned on, etc. so it would probably take them the full 30 days to get to me. I paid the remainder of the full amount the following week to the salesperson who told me that their office in Springfield should have asked for half of the remaining balance before work commenced on the installation. Oh well. About a week later I received a packet in the mail detailing every item installed and used in the system from panels to wiring to fuse type, inverter, etc. along with a paid receipt. I assumed the company had at the same time sent the city utility company all required paperwork. So on or about 30 days later the city utility had not yet installed the new meter and I called Missouri Sun Solar at their Springfield MO office to find out what was going on. I was told they had just that day gotten all the paperwork sent to the city utility and the utility employees had confirmed receipt. Which means that for the system which was installed in mid-December I have to wait until sometime in late February to use the system that I paid over $16,000. I am not happy.