SERVPRO of Olathe / Lenexa

First and foremost, you have a lot of choices when it comes to repairing or reconstructing your house after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months work of construction to our house. We went with ServPro mainly due to the positive reviews, which is why I’m writing this review today. If I can stop even one family from going through what we did with ServePro then it’s worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire. On the pack out: Our belongings were delivered back to us damaged. All of the power cords and hardware parts were not delivered at all. Several other items are still missing. On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered “done” by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it’s part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly. The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street. We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home. If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro.

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They came out next day which was great. They pulled up the damp carpet in the basement that was pretty well cleared out of furniture. There was tile under the carpet which they should have suggested be pulled up also. It was already popping up easily because of the water. The lady I spoke to on the phone the day before had suggested the tile would need to be removed, but the guys never offered to do that. They did a good job, but for the time it took and the size of the basement (12 x 24) it was way overpriced.

The packout and cleaning went very well. The construction there was lack of communication we are still dealing with issues. Their painters dumped their paint water on my bushes killing them, they unplugged our deep freeze to use the outlet yet never plugged it back in and all contents were a loss. They dumped either paint or drywall muck down our sink our kitchen sink isn't working properly and neither is the dishwasher. I would hiring for cleaning only....

They were prompt, efficient, thorough and had great communication skills. Kept us well informed and asked at each encounter if we had any concerns or questions Joshua was the best!!!

unknown

DEPENDABLE. GOOD WORK.

THERE AREN'T ENOUGH GOOD THINGS I CAN SAY ABOUT THEM. THEY WERE THE BEST. FANTASTIC, ETC. VERY POLITE AND CALMING, TOO. ALWAYS THERE WHEN THEY SAID. GREAT JOB!

THEY DID A QUALITY JOB, BUT WE WOULD HAVE LIKED TO KNOW THEIR PRICE BEFORE-HAND EVEN IF INSURANCE WAS TO PAY THE BILL.