Remodel Masters

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The project began as a concept drawing born of years of mental designing on my part. Randy took my concepts and quickly turned my basic ideas and a lot of discussion into a practical, highly functional layout that exactly met our vision, needs and desires. In effect, he read our minds and translated all of our thoughts into a reality. The project required design skills, carpentry, tile work, electrical, plumbing, and overall attention to detail. Randy also acted as a great consulting service guiding us through the many decisions we faced as to style, type, color, size, cost, and on and on. Randy was highly communicative keeping us informed as to the progress of the project, giving us advance notice when a decision point was approaching, I will not say we avoided all bumps but at the same time I can say that the minor issues were quickly resolved with much credit to Randy's wealth of experience and ability to easily relate to us, understanding our wants and desires. The project lasted about three weeks. Randy worked with one helper who also had a number of craft skills such as sheet rock finishing, painting, electrical, carpentry, and plumbing. Randy was very sensitive to avoiding causing problems so he applied a temporary stick-on carpet protector along the route form the outside work area to the shower area. At the end of the day, they always cleaned up and neatly stored their tools and material awaiting the next day. The measure of inconvenience to us was minuscule. Cost wise, Randy is not cheap but neither was he out to stick it to us. If you consider the fact that any craft-based activity has hundreds if not thousands of steps where each step can be performed either to a workman quality or performed sub-standard, you want a contractor that will not take shortcuts but keep a high standard. Randy is such as craftsman. We are done with the bath remodel. I have already told Randy we will have him back to refurbish our aging and sinking deck next Spring.

Owner, Randy Capone, responded to our request for a proposal. He visited the site, showed us samples of materials that he proposed to use, and discussed the construction process required. Afterwards he submitted a detailed proposal which seemed reasonable and in accordance with our expectations. The work was scheduled about a month in advance to allow for materials deliveries and the completion of his current projects. The actual start of work was delayed a couple of weeks because of unavoidable delays on his current projects. Throughout this period, Randy kept us informed and as a result, the delay imposed so hardship or inconvenience on our part. Once our project was started, Randy prosecuted it straight through to completion. He did the majority of the skilled work personally with help from one other craftsman. The final result has been highly satisfactory to us with no call-backs to date. The work was conducted with a minimum of disruption to our household, with good control of dust and other construction debris and complete clean-up at the end of each day.

We originally chose Randy because his estimate was very reasonable. He was significantly less than some of the other bids we had received and we were amazed that we could get everything we wanted for our $30K budget. His original estimate was $27K, and we had other estimates that were $40K - $45K! We liked that he didn't use subcontractors (which was a huge plus for us) and he had great reviews on Angie's list. He was a couple weeks late starting because he was finishing up another job, but that wasn't a huge deal for us. From the beginning he was great about keeping us informed on the basement status. He showed up every day and always asked questions before starting projects to make sure it was exactly how we wanted it. His estimate was very detailed and his quotes were for builder grade materials so there were a few items we had to pay extra for (carpet, tile backsplash, custom cabinets vs stock, painting the outside of the exterior door, an additional paint color and door handles). The upgrades weren't that significant though - final total was $29K vs $27K. He let us install the cork floor so that saved us about $1,500. We had the unfortunate luck of our basement flooding in the process of us installing the floor and it ruined about half of the floor. My husband called Randy around 9pm on a Sunday night just to let him know that our basement was flooded and he wouldn't have to come out on Monday until we had it all cleaned up. To our surprise, Randy showed up at our door about 30 minutes later. He came over just to see how bad the damage was and if there was anything he could do - on a Sunday night!! What other contractor would do that? He was a great guy to work with and he really takes pride in what he does, and it shows! The 13' pocket door is amazing and just what we wanted. He took the extra time to go to the local steel company to purchase pieces for the track so that we would never have problems down the road with the thin studs warping and interfering with the glide of the doors.　The custom entertainment center looks great, and he even recommended arching the tops and building the middle section out a little bit. I have to admit, it looks better than we had originally envisioned. For the bar area, he custom ordered cabinets with a buit-in wine rack from a local company and I was amazed at the quality of the cabinets. He then stained them to match the murphy bed that we had purchased for him to install in the wall. He also made pillars to support the bar height granite counter top and stained them to match. He did a great job on the tile backsplash too. The entire basement looks amazing and we have recieved so many complements and have even recommened him to a few of our friends! We will definitely use Randy again for any upcoming projects!

We have used Randy for several projects beginning in 2009 with a complete bathroom remodel which is now the most beautiful room in our house! He also has been helpful doing many smaller projects since then. This last one was to replace the fan, including retrimming the opening to fit the shutter, replacing the timer switch and wiring, and to add additional wiring in a bedroom. When the fan shutter turned out to be broken, he came back after we got a replacement to finish the job. His work is excellent and he is a joy to work with. We will definitely call him again.

All work was performed by Randy, the owner and a helper. Any delays were the result of bad weather. When done they cleaned-up inside and outside. I highly recommend Remodel Masters, have already have them do a small concrete job, and plan to have them do some electrical work.

This project was completed in a timely manner. Remodel-Masters arrived and set out to get specific tasks done and these were done in the specified time. Crown mouldings were installed, wanscoating, chair rail and most of all the clean up after the completion of the project was excellent. I can't say enough good things about Remodel-Masters.

We hired Randy to remodel both bathrooms upstairs. (Master bath and guest bath) He started on the guest bath, replacing tub with an onyx shower, replacing the toilet, and installing tile. We were extremely pleased with the work he performed! Randy is a perfectionist and very professional. He kept his work area very tidy and kept steady hours daily. (he asked in advance what hours were best for us, waiting until we took the girls to school to come in and begin work everyday). He also has his own custom made storage trailer that we allowed him to keep parked in our driveway for the duration of the project so he was able to store his tools and machines safely away from our 3 curious children. (also since our garage was being used for storage of our older daughters furniture) He completely finished that bathroom before moving into the master bath, which was nice. He performed the same work in the master bath-starting in the shower room, he replaced the shower with an onyx shower and replaced the toilet. He then installed heated coil and new tile throughout the whole bathroom. He tore out the old corner tub and installed a new one. He replaced all the faucets as well. (tub and two sinks) He also went with us to the tile store and helped us pick out the tile for both bathrooms. Every time we had a decision to make on products, Randy was able to point us in the right direction. (shower doors, tile, faucets, etc...which he had accounts with and that gave us a better price since he's a contractor) He also added a few electrical outlets where we wanted and fixed some that were not up to code. We also had him replace the old leaky window with a new beautiful block window along with a matching block wall by the tub. After that, we had him tear up the old carpet in the bedroom and hallway and Randy installed new subfloors which fixed all the squeaks upstairs. He also built a custom laundry shoot from the bedroom to the laundry room. Every time we added something to the agenda, Randy was quick in giving us the quote upfront, which we paid at that time, since it was not contracted in the beginning. That was nice for us since it spread the cost out over the duration of time and there were no 'surprises' in the end. We always knew upfront what we were spending and Randy was good in giving us options and suggestions on better ways to do a project or what would be more cost effective. I would definitely hire Randy again and I would highly recommend him to anyone needing work done right the first time. I took several pictures of the entire project and would be glad to share them with anyone out there. ~Tami and Terry Fowler; Homeowners

HOW......DID....IT.....GO....OVERALL? Get a hot beverage and sit down. I started to plan this in August. At that time, I found a stove at a good price. Found a dishwasher too. I needed to replace the non functioning ones in my house. SLAGIATT. (Seemed like a good idea at the time.) There was a second dishwasher available at the time, it only made sense to replace the unit at my investment/daughters condo. SLAGIATT. As was prudent, I checked Angies list for someone to install these things. Lot of good people. Looked for someone that didn't use subs for the work, someone that would be there. Also someone that didn't list projects they were proud of that had price tags above, say, 40,000. Remodel Masters, Inc. (Randy from here on) seemed to be a perfect fit. Had him look over what I had in mind, and he addressed all my needs and concerns. He came up with a kitchen redesign for the condo kitchen that was inspired. In the end, he gave an estimate that I recognized as more than fair. We put down a deposit, shook hands and made arrangements. I really don't want to look up the exact dates for the following events, it's just too much. But it went something like this: Randy started on my house and took out the stove, dishwasher, and refrigerator. Started to take up the floor, found asbestos. It took a while for me to find someone to remove it, so Randy went on to start on the condo. Finally got asbestos removed. He started to do the underlayment for the floor tile. Before it was done, however, the power company gifted my 70 year old house with about 7200 volts. At least that's what the fire marshal hypothesized. It fried a lot of the wiring. We were left without power, living in temporary housing for two months (the holiday months). During this time, Randy kept working on the condo. Many problems were identified and solved. We laughed, we cried. In the end, the condo was finished beautifully. Couldn't work on my kitchen until power was restored and damage assessed. He had to take on other jobs until then. After the power was restored and all, he came back as soon as he could to finish the job. It, too, has turned out beautifully. How did it go overall? I have to say it went very, very well. I found Remodel Masters, Inc. I had Randy working with me. Obstacles only challenged, NEVER defeated him. Randy proved to be hard working and flexible. He demonstrated encyclopedic knowledge and consummate skill. He taught as well as learned. He was meticulous and exacting. Every day he left things spotless. He was understanding and empathic. His sense of humor is almost as droll as mine. It served him well during the decisions/discussions/arguments between my (opinionated) wife and (headstrong) daughter. (You didn't hear that from me.) Overall, if I had it to do all over again, I wouldn't hesitate to do it all over again. (But please don't make me.) In hindsight, there is nothing that could be done to make it better. One could not find a better organization or person to work with.

I am very pleased with the results of my bathroom. I could have done it for about $700.00 less, but elected to have trim in the shower. It is very attractive. Randy was helpful in my choices, but never tried to steer me in any direction which I appreciated. He and his associate were very timely and worked on the job continuously until it was finished; there was no time lapses in the job which was important to me. His selection of an associate to work with him was also indicative of a company that operates with integrity. The work is well done and of high quaility. I will definitly use him for other projects.

My kitchen had been a nightmare before and it was transformed into a dream. I'd had another kitchen remodeled in a previous house about 15 years ago by a company I'd chosen just because I'd known the name all my life. The job Randy did included much more work, like tile floor vs. linoleum and painting, and it barely cost more even with inflation. I also didn't have to put up with a parade of workers for each separate detail. I really can't recommend Remodel Masters enough: AAA+

The estimate was very detailed and easy to understand. Remodel Masters were remodeling bathrooms in a neighbor's house and there was some down time where they could work in our smaller project. Randy listened attentively to our concerns and came up with a design that met all of the requirements and was very pleasing to the eye. It has been a year since this was done and we still get special enjoyment from looking at his work

Sent an email through Angie's for estimate, never got a reply. This has happened several times over the past year for other estimates I have requested. I am beginning to fault Angie's list not the company. Owner called and spoke with me about not being contacted. They wanted to apologize for the delay. He and I couldn't understand why they never got an email requesting an estimate. I will keep their telephone number handy for future jobs. They wanted to make it right and from our conversation I truly believe they would have done a good job.

We contacted Randy. He was finishing a job and then would start a new job quickly after that. He had about a week in-between those jobs, so he came out and gave us an estimate. He met us at Lowe's when we needed to ask him questions and took time out to guide us on what we needed to purchase. He put in a new shower/bath, toilet and vanities. He also found mold on our subflooring and put in a partial new subflooring. He did the job quickly, beautifully, and at a fair price. We had a very ugly bathroom to start with, and now we have a beautiful bathroom that we aren't ashamed of.

Our overall experience with Randy and Remodel Masters was outstanding. Even thought this was a full demo and reconstruction, they were very conscientious and kept the areas cleaned up. They completed the remodel in a timely and professional manner, even with some delays (not within their control). Randy was very accommodating and worked with us to create a product with which we are very pleased. If we do another remodel in the future we will definitely give him a call.

Randy is a great contractor to work with. I appreciated the fact that he was actively involved in all stages. He had some good ideas on the the design of the basement and some ideas to save us money. Overall, we are very pleased. The framing, bathroom, finished ceiling and tilework turned out excellent. The drywall and painting could be a little smoother, but overall we are very pleased with the finished product and would definitely hire him again. The project was finished very near on-time and that's with us adding some additional work, such as tiling a portion of the floor. I also had him build some inset shelving for audio/visual components that turned out great.

They did a good job. It took a little longer than expected but that was because the owner was sick from having mold in his own home.

We were very pleased with Randy and Nathan's work and they do all the work themselves. Randy is a perfectionist and spent the extra time to make everything just right. The upstairs bath is not level and Randy had to make many special tile cuts to get it right. Randy was very quick getting bids or change orders to us, usually by the next day. His bids were very detailed and we paid exactly what he quoted. The remodeling process is long, especially when someone is in your home tearing things up, but Randy and Nathan are very professional and trustworthy. The upstairs bathroom was first remodeled and completely finished before they moved to the master bath so that we had a bathroom to use. The biggest challenge we had was the glass shower mosaic tile that was used. Since it is thinner then the shower tile, the thin set had to be built up so that it was aligned with the shower tile. Some of the thin set gushed between the mosaic tile and had to be cleaned out, but some of the tiles were chipped during the process. They were able to change the installation process in the Master shower and it turned out better. It was a learning process and in the future I will use tiles that are similar in thickness. The mosaic tile was very fragile on the edges, but I chose the tile. Randy said we would like the radiant floor heat and he was right! No drafts when getting out of the shower - just warmth! We would definitely use Randy again and we would recommend them, just watch out for his sense of humor!

We are very pleased with the result. Randy was very customer focused, was willing to make any changes needed to complete the project to our satisfaction, and made sure that we were satified with the end result. His is a small business, but he always did his best to meet our timing considerations. He was also very patient with our inquisitive 4 year old, which was big for us!

Randy is very knowledgeable, friendly and professional. He worked me in so that I could meet a deadline for having the work done. They put down dropcloths to protect my floors, and cleaned up after they were done. Although Randy does larger remodeling projects, he was willing to take on my little projects too. Very satisfied with his work and will use again.

Randy is always on time and usually gets done with what he has promised to do that day, unless there are unforeseen situations. Randy is professional, reliable, offers creative ideas, and I love his dry sense of humor.

He completed one bathroom in a week, then moved on to the second, which also took approximately 5 working days. He and his help were neat and left the premises each day in good order. I have no complaints about his work, and appreciated the extras that he had to do to make the job turn out so well. I hope he will be available when I need more work done in the future.

Overall, all projects Randy performed met my expectations and more! I am very pleased with the results.

Remodel Masters submitted a very competitive bid on the bath update and bath remodeling. Final costs were around $3000 for the updated bath and $15,000 for the remodeled bath, and do not include $5000 for materials we purchased on our own (shower enclosure, bath fixtures, mirrors, vanity, lighting, fans, etc.). Cost for the patio, walk and drains was around $2000. The work was done in a timely fashion , but never rushed through. Randy Capone's abilities with all phases of the jobs were thorough and professional, and his tile work is amazing. Pictures of the project may be worth 1000 words, but they won't tell you what a pleasure Randy was to work with. He always took time to explain everything, answer all our questions and discuss different options. We trusted him and his assistant with a key to our home so he could come and go as needed while we were at work, and so he could contine work while we were away on vacation. We will definitely have him come back again for future projects.

I looked at 4 other contractors & Randy. Randy brought pictures of his recent work, whereas the others didn't. I liked what I saw & later invited Randy back out again to re-quote, as I wanted to look at potentially doing some of the demo and painting myself in order to reduce costs. Randy was able to work with my budget with us doing some of the minor demo yet he and his crew doing the heavy stuff. The 3/4 bath probably took longer than I had expected, but Randy is a perfectionist and I kept telling myself that I'd rather see him do it right the first time than to rush through something and have me later regret it (plus the tile work was a complex pattern). As a Real Estate Agent in Leawood, I see a lot of remodels that look like quality work & those that don't. Randy's work definitely makes the grade for high end quality & price wise, he's right there in the middle. I have no regrets & will recommend him to my clients and friends which puts my reputation on the line with no worries!