Remodel Masters

N/A, have not used his services beyond the bidding process, but he did everything ;promised during the bidding process.

There was not enough space above the cabinet doors to install the crown molding, so he had to install a nailer first all the way around. The price was higher than I expected because there were no skins on my cabinets so Randy recommended that I have him install those first because the crown would look strange without it. He did a great job and I am happy with the results.

The owner's name is Randy Capone. We found him to be excellent. He is fastidious, detail oriented and organized. He does great follow through. His communication is good and has the highest standard for quality of work. He's a great guy. He's great to have around. He has very high standards which not only apply to his work but also to his helpers so he's careful about that. I think he charges plenty.

Randy responded via email right away and then made an appointment to come out on Tuesday, then called me within the hour of that appointment telling me he was unable to make appointment because of a job, but the plumber he was recommending would still be coming to the appointment. Randy rescheduled the appointment for Saturday at noon. Randy arrived a12:15pm on Saturday but not before I tried calling him. Once he arrived stated that he couldn't leave for lunch until noon. That was never communicated. When I had originally spoken with Randy regarding our job he I told him the age of our property, basically what we were looking to have done. He told me that he wouldn't be available to start the job until June or July. I told him I was fine with that because we were looking to have the job done in July. My husband and I felt Randy was very arrogant from the start of the actual appointment. He kept asking how old our house was, even though we told him, he kept asking over and over. When I stopped him to ask why he kept asking he said it was because there is lead in old houses and that he would have to charge us more (more of what I don't know because he hadn't given us a bid yet). Then he went on to say that because our ceiling height was lower than average he would have to charge us 3-4 times more for kitchen cabinets (again more of what? He hadn't given us his quote yet) We both got the impression that he was priming us for a bid that would be incredibly expensive. Finally, Randy told us that it would be September before he was able to do our job. At that point we told him there was no need for him to bid the job. If indeed he would have told me this upfront I would not have wasted his time on an appointment. We have had work done on our home over the past twenty years and never had a contractor act like this on a bid visit. All contractors have been licensed and had proper EPA certifications, etc for environmental hazards and always gave us that information with the bid and then the contract when we proceeded with the work. Our home is older, however, we have never been told by a contractor in the initial bid process that they were going to have to charge us 3-4 times as much because our house is old and doesn't fit the norm for houses that have been built in the past twenty years. It was just weird. And by the way, the plumber that he had recommended did get back with us on his bid and stated that Randy told him he wouldn't be able to get to our job until August. Randy may be a busy guy, but he needs to get his stories straight on when he is actually available and be up front with the customer before he makes an initial appointment. Especially, if he is six months out from being able to start the job he bids. Additionally, he should just give a bid based upon what the customer asks for and if it is too expensive then the customer can either take the bid or not. Until you actually see a bid from a contractor, talking about cost being higher or lower is just subjective rather than based upon any real costs. All-in-all we would not call this contractor again and definitely would not have this contractor do any work. He is just too complicated.

Randy did all of the skilled work himself with a helper for demolition and cleanup. All work was completed within five working days, allowing time for drying and curing of grout and sealants. We have been well pleased with the finished product, using it almost daily.

He was easy to get a hold of, we were able to schedule an appointment very quickly, he was on time and professional, and he got back to us quickly with a detailed estimate. His price was very competitive; however, we decided to move forward with a family friend. I would recommend Remodel Masters to others. Thanks, Randy!

When first speaking with Randy, I described the project. Midway he asked if he could call me back in 10 minutes. Two days later I called him but had to remind him of what we had already discussed. We established a day/time for him to see my bathroom/kitchen. He arrived on time, took photos, asked appropriate questions and took measurements. Three weeks later I called him since I hadn't heard from him. He located my file and found all the data but hadn't yet worked up the estimate but said he would get it done over the weekend. I never heard from him again.

They provided a professional cost estimate. They were punctual and professional in all their dealings with us.

Overall, everything went smoothly. We had a few hiccups along the way due to scheduling, but Randy worked it all out and the job was done on time and almost exactly to the cost estimate (increases were due to my adding things on after the fact). Randy always kept in touch to make sure that everything was to my satisfaction and if not, he made sure it was fixed. Randy also gave suggestions along the way to improve on the look and feel of the remodel. Lots of work that was done in a short period of time and less costly than any other estimate I received. End quality was terrific and I enjoy my new area so much.

Randy worked by himself doing this project. Everything was done with craftsmanship. He explained any complications to us and we jointly arrived at the most desirable decisions. The job was done in a timely manner and we will be using Remodel Masters on a bathroom project in the near future.

Randy arrived on time, knew exactly what needed to be done, accomplished the project in the time he quoted and the price for the project was competitive. I am so happy with my kitchen!!! The clean up is far more extensive than I expect a remodeler to do. I don't worry about that. Randy can do just about anything. It doesn't even occur to me to contact anyone else.

They fixed a ceiling in our sun room, refinished our hardwood floors, removed carpet, and tiled our kitchen and bathroom. They painted trim and fixed a couple of cabinet doors. They refinished floors in our hallway closet that was not in our original bid and didn't charge us anymore. They stayed on scheduled and within budget. They were very professional and left our home clean when they left.

Everything went great. Randy and his crew promised a 3 day project and completed the work right on time. They moved our washer and dryer out to the garage, took up the old flooring and installed the new tile and grout just like we asked. The project went very well.

Randy runs a quality company that puts customer service first. He and his team encountered some pre-existing problems in our house during the bath remodel and were able to quickly incorporate effective solutions without compromising the quality of the work or the successful overall outcome of the project. We are very, very pleased with our new bathroom.

I contacted Remodel Masters via Angie's List for an estimate on porch repair on a second home that my husband and I own. We wanted a new porch floor installed and the lower walls of the interior porch replaced. Randy Capone, the owner of Remodel Masters immediately replied to my email. He came out a few days later and provided us with a written estimate for the new floor and interior walls. Randy and I communicated mainly via email and he was very good at keeping me updated as to when he could begin work on the project. He advised me that he was currently working on another outside project and due to several rainy days, work on that project would be delayed, thereby delaying the start of work on my project. This was perfectly understandable. Randy advised me that he could begin work on my porch on August 26th. He arrived promptly at 9:00AM and began work. As my husband and I are retired, we were both on the premises when the walls and floor were removed. Over the years, my husband has done many woodworking projects (including building a small cabin that he and a friend use when camping). I state this to show that my husband has a solid knowledge of and background in woodworking and construction and is able to judge the validity of the information he is being given and the quality of the work that is being performed . When Randy removed the porch floor and the interior walls, it became apparent to all of us that the project would require much more than just having the floor and interior walls replaced. The house is approximately 60 years old and there was extensive damage to the wood that that the porch floor was resting on. All of that wood needed to be replaced in order to accomodate the Trex Transcend flooring that we wanted installed. Randy inspected the upper portion of the porch in the presence of my husband and myself and found additional damage to the wooden structure. At that point, it became a unanimous decision that the entire porch needed to be demolished and replaced. This, of course resulted in an increase in the cost of the project. Randy and his helper removed the entire porch and installed columns to prop up the roof. Per the city's building code requirements, Randy and his helpers dug four 36 inch footings. A building inspector came out to inspect the depth of the holes and approved that step of the project. Randy then filled the holes with concrete and left them to set up over the Labor Day week-end. He then returned on Tuesday, September 3rd and begain construction of the new porch. Randy used pressure treated wood for the deck frame and the vertical columns. My husband was highly impressed by the fact that although it was not necessary, Randy added stability to the porch by corner bracing the framing of the porch even though the supports are bolted to the concrete footings. He said that this shows that Randy's work is "top notch". Praise from him is praise indeed. The city required a second building inspection once the outside framing was completed, Again, Randy's work received immediate approval. Randy and his helper then installed the interior and exterior siding and then screened in the porch. While his helper did the screening, Randy built steps from pressure treated wood and attached them to the house. He constructed and attached a railing for each side of the steps and per the city's code requirement, added a grippable handrail to the railing. At this point, the third and final inspection was done. Again, Randy's work passed with flying colors. Although per our contract, Randy's work was finished, he was kind enough to hang a screened porch door that we purchased for the entryway to the porch and also installed quarter-round on the interior of the porch floor which gives the project a finished look. He also tightened bolts on a wrought iron railing which were loose. These three additional services were not included in the estimate and we very much appreciated Randy doing these extras for us. Randy and his helpers arrived on time each day and cleaned up after their work on a daily basis. All of the demolition and construction was performed in temperatures of well over 90 degrees. Randy did not sub-contract any portion of this job. He is the owner of Remodel Masters and was on the job each day doing both the demolition and construction himself with limited assistance. He answered all of our questions with great patience. My husband and I feel that Randy's work and craftsmanship is excellent. We believe that our money was well spent with him and that he truly earned what he was paid. We will definitely consider him for future home remodeling projects.E

Quoting process was fine, bid was fair. Work was started and completed in a week's time. I misunderstood a lot about the process and how it would impact the resulting product. Randy personally walked me through everything after the completion of the project.

Went well. Very attentive and kept us informed of some delays we experienced because of weather.

They did an excellent job for me. They're well verse in a lot of different areas. They have very professional contractors who are friendly and kind. The price they charge is very reasonable on the service they provide. I would use them in future

Two weeks, no return call. Guess they don't need the work. UPDATE: I called for an OVERLAND PARK KS remodel and they know this. To say that they couldn't do the work because I live in St Louis is dishonest. I specifically asked about our home in Overland Park. Excuses, excuses.

Emailed company through Angies List for contact to get work quote and did receive a reply phone call.

We called Remodel Masters to give us a bid for repairing and remodeling our bathrooms. Randy was able to come out within a few days. He showed up at the scheduled time and gave us a bid which was in line with other bids we received. We asked Randy to come back to find the source of the bathroom leak and to provide a temporary solution while we decide how to move forward. Once again, he was able to come out within a few days, he showed up on time, and did a great job on the work we requested. Thank you, Randy! It's easy to see why Remodel Masters gets such high marks on Angie's List. Randy is a pro, and we would not hesitate to call him again.

It was a very small job. He's done work for me before and he's always done excellent work. He did an excellent job with the door. Actually, everything I've had done in my house, he has done and it's always been an excellent job. If I need anything done, I will contact him.

Randy has done at least half a dozen jobs for me in the past from total bathroom remodel to a railing in front of the house. We communicate through email and talk on the phone to work things out. I told him what I wanted to do with the tile and he sketched it out and sent it to me. I bought the tile and picked out the grout from samples he left me. I never actually saw him for this job or the last one. I trust him completely to do a high quality job at a reasonable price. The old floor was removed. New backerboard was put down. Then he laid out the tile. He painted the base boards and replaced them. Put back the appliances. And left. All he left behind was a beautiful new kitchen floor. He also suggested a new sealer for the field stone border that really made it pop.

Randy was very professional and timely. He was honest and did a great job getting everything completed in a timely manner. He was honest and didn't try to charge for services not rendered. I would highly reccomend Remodel Masters!

The project started on time, and like most serious remodeling work in an older home (1930's construction), conditions were discovered that were not anticipated at the outset. Much more plumbing tearout and replacement was required than could be seen before the floor was removed. Remodel Masters was very reasonable and fair in their approach to the changes required, completely explaining all our options and communicating fully at every step. There were a couple of minor problems with the work, which were taken care of immediately and to our complete satisfaction. And they went the extra mile (maybe two) to deliver on their promise to duplicate the plaster moldings that had to be torn out with the rest of the old plaster walls. The result was simply terrific. We found Remodel Masters to be very reliable, honest, and easy to do business with. The product of their work for us is a beautifully restored bathroom that we can be proud to show off. We plan to have them back next year to tackle the kitchen.