Re-Build LLC

Despite numerous phone calls, I never received a single call back.

Excellent. I definitely recommend Shaun and his team. They were fast, professional and did a very good job for us.

This has been the absolute worst experience with a business I've ever had. First day tear out went smoothly. Second day prep for pour was OK. Third day, they poured but did so late in the day, which led to a drooping stoop that had to be torn out and re-poured. However, that couldn't be done for a week, due to a vacation. When the work resumed after vacation, the workers did not warn me about how much dust cutting the concrete would cause and enter the house since the area was directly outside the front door and kitchen window, nor did they tape off anything outside. Concrete dust poured into the house with myself and young child making it difficult to breathe. I taped the door and window from the inside and had to pick up the mess. Once the work was done, I noticed concrete and chemical splashes on the siding and door. The company responded by telling me it should be easy to clean up. I still haven't been able to clean it off using numerous cleaners and scrapers, some of which ruined the paint and will need to be repainted. The door is ruined. The finish of the concrete is rough, and the company responded by shrugging their shoulders. Communication of when the workers would show up was beyond poor. I would call the point of contact and was unable to get an answer on when the workers would come. Or the workers would tell me at end of day when to expect them next and they'd show up hours late. Also, the point of contact and head worker would openly tell me they didn't like each other and were upset with the other and wouldn't talk to them. So, I would try to call the head worker, and still couldn't get a clear answer. The head worker would also tell me how much money I could've saved by contracting with him directly rather than through Re-Build. This experience is beyond disappointing.

Service was wonderful. They communicated well and explained everything in detail. Showed pictures of work and took care of everything quickly and efficiently.

Whole process went very smooth. Sean was very prompt in providing estimate and making some modifications after initial estimate. Price was competitive with other bids. He did a good job of explaining the different options and types of shingles. Estimate was clear and complete with no hidden surprises. Crew was very prompt, courteous, hard working and professional, arriving on the job by 8:15 or so and working into the evening. Tear off and replace was complete in two days. Gutters done a day or two later due to waiting on weather to clear. Sean was at the job first thing in the morning and last thing in the evening, not just delegating it all to the project manager (who was also very good). A few very minor punch list type items were dealt with quickly. Crew did a good job of cleaning up, especially considering this was an OLD shake roof.

Due to insurance reasons, I needed a new roof immediately. Catherine worked with me and was very intuned to my problem and time line. I am very happy with Re~Build and would like to use them in the future for other projects.

I am very happy with this company. I will be contacting them again for addition work.

Great! Everything I had lined up for them to do was done well!

I would like to start off by saying, Katherine and Sean (RE-BUILD) are wonderful people to work with from START to FINISH. They are VERY Professional and Easy to talk to. We had some minor hiccups along the way but they were quick to address the issues and to explain them. They helped me deal with a UNWILLING Insurance Company and Katherine Even spoke to the Insurance Claim Rep., which I was petrified to do, because any wrong answer and they can deny the claim. Sean even went back and asked for more Insurance Money when he realized that what they paid wasn't going to cover a CODE for ICE and Water Shield. Sean and Katherine worked with Us to make it very little out of Pocket and Very Little Stress. I would like to THANK Re-Build and ALL their Associates for making this a WONDERFUL and Almost Stress free Experience. Thank You Sean and Katherine!!! Sincerely --- HK and SF

I did not use or contact the provider and ask for and received a refund. You ask me in an email to provide this rating.

The work was done in a timely manner. I am very pleased with the finished in project.

I purchased a Big Deal from this company and the number provided was for a former employee who now had his own business. A refund was provided

It went pretty well. I thought they did a good job.

It was fine. They were professional. They came and got the job done and I think they did a pretty good job.

It went well and looked great. They did tell me, however, that they won't be doing handyman work in the future -- I bought a deal from them and took a long time to schedule the work. Handyman work is not really their focus, but I liked the work they did!

Everything was fine. They communicated well. They were punctual. They did what they were suppose to do. They delivered good service and I am satisfied.

It went okay and scheduling went well. They were clean and well dressed in my home. They were supposed to change some fittings on the pipes and they ended up bending the pipes since they couldn't be changed. They were also supposed to re-grout the bathroom and it still looks dirty after the work was done. They were not on top of their game and one technician was in training. They also left personal items and tools behind and still haven't picked it up.

I purchased a big deal for this company. That was great. They came within a couple of week. They were responsive, they were punctual, they did what they said they were going to do. They didn't try to over charge me once they got here. What ever I asked them to do they did.

Did both bathrooms at the same time since we have a third bathroom upstairs. We picked all of our fixtures, tile, mirrors and lights out. They installed a custom tiled shower, wall surround and heated tile floor in our master bathroom. Also did a customer tile tub surround and floor in the other bathroom. Upgraded to granite tops. They did everything from painting to taking the popcorn ceiling and doing a knock-down texture on it. Looks very nice and we have enjoyed it. Work was done in good time frame and Sean was in close contact throughout the job. They also fixed some other drywall issues in the house and fixed a couple crooked doors while they were doing the job.

fine job on tiling bathroom floor, poor job on countertops.

On 7-22-13, I called to redeem a Big Deal with this company. I left a message, no return call. I called again 7-29, left message. July 31, I receive a call from a man stating he no longer worked for the company but gave me another name/number. Aug 2, I called the number, left a message. Called again 8-5, left a message. Called again 8-8, talked with a person they would let me know when we could schedule the appointment. I called again 8-12, left a message. I called again 8-19, spoke with a person that ask me to take pictures so they could assess the project, I take pictures and email them to him. Aug 22 I call, left a message, 8-26 I call, leave a message, 9-3 I call leave a message. Sept 5 I received a call, with no prior notice, a worker was en-route to come work on the project. They were confirming directions and would be here shortly, they never showed up and no phone call with an explanation.

When the handyman came to do the work, the weather was bad, snowy and cold. We agreed to have the outside work done when the weather is better. The estimator who came earlier did not provide the actual handyman the right part # to fix the door and he had to go out twice to get the right parts, which was waste of time but the handyman assured me that the work would be done within the price paid in advance. This was one of the bid deals. He came back for the outside work but since it was after we moved out, I had to rely on the realtor to check them out.

He came to the house with the necessary tools and equipment and finished the job in approximately two hours. He brought a helper with him and they were both very courteous, professional and careful about their work.

It went well. Everything was done to my satisfaction.

I was unable to use the coupon I purchased. I had initially purchased the coupon intending to have Rebuild repair wood rot around the front door and window of a townhome built in 2006, which I purchased in 2007. After purchasing the coupon, the developer of the townhome, Covenant Homes, a/k/a Covenant Custom Homes, a/k/a Hand S Covenant Homes, a/k/a Terra Fina Properties, agreed, following threat of legal action in connection with a number of wrongdoings, to make the repairs to its shoddy construction. I had hoped to use the coupon for other handyman services in connection with my attempts to sell this property, but ended up being able to sell it in an as-is condition. I did attempt to reach Rebuild via email a couple of weeks prior to expiration of the coupon to see if I could use it to have some gutters cleaned and a little chimney calking at a home my daughter had purchased. Unfortunately, I did not receive a response to my email from Rebuild. In all fairness, Rebuld was very good about contacting me shortly after I purchased the coupon and was, by all appearances, very willing to schedule the services. At about that same time, the developer finally agreed to make the repairs. A matter of timing was the issue that prevented me from using Rebuild's Services, so I am unable to provide much of a review. I am submitting with a B because of the lack of response to my 7/26/13 email. I'm sure they probably do good work. Thank you.