Mann Fence Company Inc

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Are you looking for the Best Selling Quality Products, Licensed Professional, Great Response Time, Exercise Cleanliness/Pickup while working, and will provide the best quote for your project? Look no further, MANN Fence Co, Inc should be at the top of your list to call. We are a repeat customer. They installed a shadow box fence at our previous home and now in our NEW home, a steel/iron fence June 2020. You will not regret calling this company. Five Stars ***** Service: Iron fence

they never called back to set up estimate appointment.

We recently built a new home, and our contractor hired Mann to install a wooden privacy fence on 1.5 sides of our yard to match the existing fence, which is 5-10 years old. The installation began with the workers driving the fence posts through our sprinkler line and the owner refusing to fix it. The new fence began falling down within a few months of installation. They installed flimsy cross-beams with a few small nails to hold the vertical planks in place, but did not secure the planks in any other way. When the cross-beams come loose on a windy day, the planks repeatedly fall into our neighbor's yard. Our 2 dogs have escaped more than once, and we were lucky that they have not been lost or killed. We have called multiple times to get this fixed. Responsiveness is extremely poor. When the owner finally came out, he was very rude to my wife and our contractor, would not take any responsibility for the shoddy work, and blamed the materials: "This is the worst fence that we install". I called again today to give them one more chance for a repair or refund before calling an attorney. No response - I am not surprised.

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Communication was the first issue we experienced with this provider... there was a significant lack of it. We often had to contact the provider multiple times to get answers, and there was never any proactive communication (like letting us know when they would be out to do the work). The provider then cut off the old 4x4s posts from the wood fence at or above ground level. When I indicated this wasn't sufficient, they said they would do it better. Once they said they were done, I cut an additional 4-7 inches off of each one to get them below grade so that grass would grow above them. The next issue is that we were given the impression that the work was complete, but the gates both had exposed primer that wasn't painted over. The final issue is that there were probably at least 50 places where the OEM paint was disturbed/scratched/marred from. This is not an overstatement. The problem with this is that the fence manufacturer does a very sophisticated paint process to prevent corrosion and rust. The repair job a fence installer does, just isn't the same. I asked them to come back and touch-up the spots, and they did, but probably only one or two of them.At this point I was pretty frustrated, so I asked them to just give me a can of paint and I would take care of it. Scott didn't think I should have to be the one to take care of it, so he asked me to mark all the spots somehow and they would come out and paint them. I did so, although it would've taken the same amount of time to do the touch-up myself as it did to mark them. They then came back and did the touch up, and they did get all the places that I marked. Unfortunately, they left my tape on the fence, so I had to go back around and remove all of the blue painters tape I had applied showing them where the issues were. The good news is that they left me a free can of paint after this visit. I gave this provider a B, overall, because despite these issues, they did work with me to try and make it right. Oh, and I forgot to mention, they got concrete on the metal posts which looks poorly. I think this is common by fence installers, which is why I asked them specifically to be careful. They did wipe the concrete off of mine (they looked better than neighbors), but it certainly could've/should've been better.