Kansas City Bath Remodelers, Inc.

Very knowledgeable & clean. Worked through a snow storm to get the job done.

We would not recommend anyone work with Kansas City Bath Remodelers (DBA Re-bath) after our horrible experience. Poor communication, poor business practices, and honestly our experience feels scammy looking back on it. I am leaving this review because I want to warn other consumers about the negative experience you are in for if you sign a contract with Kansas City Bath Remodelers (DBA Re-bath). Re-bath was great when we were potential customers. However, after we signed the contract, things took a turn for the worst. Re-bath came to our home on two different occasions to take measurements and bid the job. We hired them to remodel one full bath and turn a half bath into a full. We signed the contract, and the work was scheduled to be done a month and a half later. About 3 weeks before Re-bath work was to start, I began reaching out to them for specific details so I could plan logistics on my side of things with our electrician, taking time off work to be there for the remodel, and ensuring the supplies we were responsible for providing could be acquired in time. I contacted re-bath 11 different times. 8 of those times, no one answered my texts or phone calls. 2 of those times I was told someone would call me back. No one ever did. One time I did connect with Brandon, the general manager, shortly before our work was to begin. He assured me things were on track and said he would call me back. He never did. The following week, when I had not heard anything from Re-Bath, I had my husband call them. And would not you know, he was successful in actually talking to a real human on the phone. There is no good reason why the team at re-bath would ghost me, yet speak with my husband. It is sexist and discriminatory. They told my husband they could no longer do the job and had already mailed us the refund check. This means Re-Bath mailed out the refund check just 3 business days after assuring me the job was on track to begin. It is disappointing we only found this out by consistently pestering their phones. We would have never consented to a refund check of that amount being mailed to us, but Re-Bath never took action to communicate the cancellation or refund process to us before taking any action. The general manager still will not give me a call. Though he has responded to some of my text messages. He has refused to cancel the check he claims he mailed, and refuses to write us a refund check which we could collect in person, until 10 business days has passed. Re-bath has stolen months of our time, and now we cannot move forward with other contractors because Re-Bath is still holding our refund hostage. This ten day period has no merit and is unethical. Because of their lack of communication and blatant attempts to ghost me, we cannot trust them and worry the refund check was never sent. We worry we will have to take legal action against re-bath to get any or all of our money back. How a company treats customers amidst the cancellation of a job says much more about their credibility and reputation than how they treat customers during a sales pitch. I hope they take this feedback to heart and do all they can to make this right.

Amazing work. They paid close attention to all my needs and truly gave my wife and I the bathroom of our dreams.