HOME DEPOT

Hardware & Home Improvement Stores, Appliance Sales and Installation, Countertops and Backsplashes,


Services we offer

APPLIANCE SALES.

Reviews

4.423 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
17%
3
9%
2
4%
1
9%


Rating CategoryRating out of 5
quality
4.4
value
4.5
professionalism
4.4
responsiveness
4.4
punctuality
4.6
Showing 1-23 of 23 reviews

Jeannine B.
03/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Dana M.
01/2016
5.0
appliance sales
  + -1 more
unknown
Description of Work: Overall grade of an "A" however wished the install technician would have put the dryer door on the left side, that is the way it needed to open.
Rating CategoryRating out of 5
Yes, I recommend this pro

Elizabeth O.
08/2015
5.0
home improvement stores
  + -1 more
The Home Depot contractor installed the cedar fence. They gave the best price and finished the job in a timely manner.
Description of Work: Installed a cedar fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Forest H.
05/2015
2.0
home improvement stores
  + -1 more
Home Depot installed four windows and one sliding glass door in my living and dinning rooms. While I was not pleased with their product, I was particularly disappointed with the installers. The installation was cheaply and poorly done. I had them back twice to fix obvious defects but after the follow-up visits I was still left with an unsatisfactory product. In the end I was able to correct most of their mistakes. Because of the substantial cost of these windows and door I had to do the work piecemeal. The next group of windows will not be purchased or installed by Home Depot.
Description of Work: Installed windows and a sliding glass door in my home.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$15,500

Wayne M.
06/2014
5.0
home improvement stores
  + -1 more
they installed in one hour. They did great work. I would use them again
Description of Work: changed out door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Bill W.
06/2014
5.0
home improvement stores
  + -1 more
No problems
Description of Work: Provided goods and advice

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Larry B.
02/2013
4.0
doors
  + -1 more
They were good. The sales person was new so he was a little inexperienced but otherwise he was friendly. He did get the purchase in.
Description of Work: We purchased a sliding glass door and a walk-in exterior door at Home Depot and they delivered it the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Phil W.
02/2013
5.0
flooring contractor
  + -1 more
Home Depot's price was really good. They were willing to work with us and they priced matched with Lowe's. We found the installation price at Lowe's and took it to them after a discussion they matched it. It was half the price of installation. The responsiveness is hard to grade as I did all the leg work and then took it to them and said take it or leave it. They then decided they wanted to sell us the flooring. Once we got through the price deal everything went well.
Description of Work: Home Depot put flooring in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Kimberley T.
06/2012
4.0
appliance sales, carpet installation, home improvement stores, lawn mower repair
  + 2 more
I’ve had pretty good experiences with them. The only issue I’ve had was getting the work done. It was 10 days or so. Other than that I haven’t really not had any problems. I haven't had any problems with the carpet or appliances. There were cheaper lawn mowers but it was the one I thought would better suit me. I would like if it was less money but I had to go for higher price for the one that best suited me. I do think that a lot of things were pricier than other big box stores. Their prices are slightly a little bit higher for the things that I need for my home. I did not have any issues with their quality because most of the stores sold the same brand. They seem to be consistent with most of the big box stores.
Description of Work: I use Home Depot a lot. They have installed carpet and I bought my appliances from them. The last time I went there was to buy a lawn mower.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$272

brian C.
06/2012
5.0
home improvement stores
  + -1 more
I rate them very highly and I would use them again in the future.
Description of Work: I have used Home Depot to purchase some plants and other hardware material.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald C.
06/2012
5.0
doors, home improvement stores, replacement windows
  + 1 more
They are good and I like their prices, they are ok.
Description of Work: I went to Home Depot so different things as I need them.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Donald C.
02/2012
5.0
gas grill repair, home improvement stores
  + 0 more
It was cheaper than buying a new grill. I went to the shelf, picked it up and took it to the counter to check out. I did not have any problem with them. Their price was average. I would use their services again in the future.
Description of Work: I bought the innards for a gas grill from Home Depot. It was the inside parts including the burner and the grid.

Rating CategoryRating out of 5
quality
3.0
value
4.0

Yes, I recommend this pro

Forrest C.
02/2012
5.0
countertops
  + -1 more
They did great work. I loved them. Our experience with them was excellent.
Description of Work: We used Home Depot to install countertops.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Timothy and Sofi H.
12/2011
1.0
appliance sales, countertops, replacement windows
  + 1 more
Fortunately, we had a measurement and printout from Lowes and that is what she used to make her estimate with. For the same EXACT type of Corian surface with identical measurements Home Depot was $1,600 more and no free sink when compared to Lowes.What was particularly irritating was that the sales associate took 2 personal phone calls while in the middle of helping us. My conclusion is that Home Depot is cutting labor costs by hiring at minimum wage and they get workers who just don't care.
Description of Work: We were comparing countertops with Lowes and a couple of local vendors. We stopped by Home Depot to see what products, colors, etc. that they had. First it took 20 minutes to find the sales associate who was a mid 30's female who was still in a conversation on her cell phone with her significant other. She supposedly worked that area and knew the materials but could not answer specific questions (like whether the granite composite was stain resistent).

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$140

Debbie O.
08/2011
5.0
replacement windows
  + -1 more
It was a long day, since it was over 100 degrees and three windows were removed from the house, the air conditioning was turned off. Our home was 88 degrees inside! These guys worked hard and did a great job!
Description of Work: We recently had three large windows replaced. Two were in really bad shape so it took some time to repair damage. We ordered two picture windows and a double window - in wood. These windows were extremely heavy. The three men installing did a tremendous job in removing and installing the new windows. It was extremely hot that day (101 degrees), they got here at 10:30 am and worked until 10:00 pm!!!!! They did a great job! And yes, we would use them again and just ordered another 4 windows to be installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Andrew M.
06/2011
1.0
replacement windows
  + -1 more
It left a very bad taste in my mouth and although I have been satisfied with HD before - it has put me off using them again.
Description of Work: I regularly use Home Depot for small home upgrades like interior doors, a new kitchen sink and a whole house water filtration system. I have to say that I was fully satisfied with those experiences. This spring, I decided to replace the western facing windows in my home. The 7 double hung units I had were cicra 1996 builders grade and frankly, terrible. I did a lot of up front comparison of brands - and finally settled on Simonton. Home Depot sold and installed this brand and so I approached them. The salesman visited my home, took measurements and gave me an estimate on the spot. As I new exactly what I wanted this was a relatively painless process for me as I didn't have to sit through some terrible sales pitch. There was no pressure to sign then and (after one more look around at the old windows) the salesman left. One week later I called this gentleman and met him at Home Depot to sign contracts. He was a little put out when I asked for an additional discount - and muttered something about his commission, before finally giving it. My little voice was starting to talk to me...something was wrong. It took another 10 days for another HD rep to come out to do a second measuring before manufacturing started. A useful precaution I thought. This nice man entered my home and immediately told me that he didn't think they could replace some of my widows. I was naturally taken aback. Apparently the stone fascia around 2 of the openings was too much for HD to handle. Its not like the stone wasn't there all along mind you. Now the fun began. Pictures were taken, experts were consulted (so they told me) and finally (after much prodding by me) I received an email from a Sales Manager that said they could not do it. Unfortunately the email he sent to me was a chain of internal HD emails about me being "high maintenance" or words to that effect. I was not happy. My HD card had been charged, I had missed out on other deals from companies that could have installed my windows properly and now I was high maintenance? To date I have not received a phone from HD offering an apology for this experience. Lesson learned: Do not use HD for Windows. Use a qualified Window installer, even if you have to order your own Windows from a distributor yourself. Or call a Window expert. HD are certainly not Window experts by any stretch of the imagination.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$5,600

Michael H.
03/2011
3.0
flooring contractor
  + -1 more
Their installation costs were less than other providers. There were too many people involved in the project. There were too many processes. They delivered it, and it was supposed to be put inside. The installers arrived and said that it shouldn't have been left in the garage. They moved it in and came back three days later. When they finished the job, it was discovered that the flooring hadn't been stained. I had to stain it and have it installed again.
Description of Work: They put in vinyl flooring in the kitchen and entryway of both sides of a duplex.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$2,800

Barbara N.
09/2010
5.0
countertops
  + -1 more
It was excellent. It was on time and it was good. The quality of work was excellent. Their price was right in there with other competitor's prices.
Description of Work: I used Home Depot for countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Bob M.
09/2009
5.0
doors
  + -1 more
The installer was there on time and was able to take off the old door and put on the new door in about 60 minutes. He had some parts that were missing for the installation but he was able to call home depot and they delivered the parts to him in a about 20 minutes.
Description of Work: I purchased a new storm door from them and had one of their installers put it in. The door was $240 and installation was $100.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

MARY C F.
02/2008
4.0
appliance sales, home improvement stores
  + 0 more
They were fine. I had problems with the sub-contractor they used for installation but there was nothing they could do about it. I would use them again but would be picky about the sub they use.
Description of Work: I purchased a new furnace and A/C form them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

JAN B.
05/2006
4.0
custom cabinets, countertops
  + 0 more
Home Depot stood by their products, and we were very pleased overall, even though our salesman continually lied about the products and services we would receive. He was reprimanded. Our contractor was more than fantastic. He did a professional job in a relatively short period of time.
Description of Work: Complete kitchen remodel. Bought cabinets and countertops from Home Depot and hired their contractor, Paul Short, to install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Mark & Laurie S.
04/2004
3.0
countertops
  + -1 more
THEY WERE ON TIME, AND IN A HURRY, BUT THEY WERE POLITE.
Description of Work: INSTALLED COUNTER TOPS.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$631

CHRISTINE N.
03/2004
5.0
appliance sales
  + -1 more
WAS VERY HAPPY WITH THE STOVE.
Description of Work: SALES HELPED ME PICK OUT A STOVE FOR MY KITCHEN.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0

Yes, I recommend this pro
$350

    Contact information

    11850 S STRANG LINE RD, Olathe, KS 66062

    www.homedepot.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Appliance Sales and Installation,
    Countertops and Backsplashes,
    Windows,
    Doors,
    Flooring Sales and Installation,
    Lawn Mower & Power Tool Repair,
    Gas Grills,
    Carpet Sales and Installation,
    Cabinet Making

    FAQ

    HOME DEPOT is currently rated 4.4 overall out of 5.
    No, HOME DEPOT does not offer free project estimates.
    No, HOME DEPOT does not offer eco-friendly accreditations.
    No, HOME DEPOT does not offer a senior discount.
    No, HOME DEPOT does not offer emergency services.
    No, HOME DEPOT does not offer warranties.
    HOME DEPOT offers the following services: APPLIANCE SALES.

    Contact information

    11850 S STRANG LINE RD, Olathe, KS 66062

    www.homedepot.com