Custom Lawn & Landscape, Inc.

If you have any plans on canceling your service do not do business with Custom lawn. I scheduled with them, and being how far out my appointment was, I found someone else to do it. I canceled and even got a text confirmation, but I still got charged. I was told I would get a call back, left a voicemail, but no one will call back. Luckily, I have the text to see if I can dispute the charge with my bank showing proof that I should not have been charge. They have pretty much stole money me.

Unfortunately we had to fire this lawn company. There services have become inconsistent, and the customer service and scheduling is very disorganized. We tried to call for two weeks just to get our lawn cleaned, which we had already been invoiced. After multiple promises with no work done, we were forced to cancel all services. In addition, we pay for weekly lawn service, fertilization, seeding, and sprinkler care. In 4 years they have not been able to get our yard looking well, dead spots, no recommendations or follow up. With all the lawn services available in our area, I would look elsewhere. Services: Lawn pest control, Seeding, Weed control, Yard cleanup, Irrigation system repair / maintenance, Lawn mowing / maintenance

I've used Custom Lawn for my sprinkler service and lawn mowing for a few years now. They are very professional and give good value for quality of work. I rarely have issues but when I have had, they are very fast to fix it to my 100% satisfaction.

I have a very small front yard and I asked that they not use their large, standing mower while I was trying to see it last year. This request was completely ignored. Often times the people mowing wouldn't even touch my back yard (which granted, doesn't grow that high) but I was still charged the full amount for sub standard service. I cancelled my service with them for 2021 based upon this.

They were fine. They always called before they came and always on time. I had no problem with the service.

They were good and very informative.

The serviceman, Tom, was quick, professional and thorough. He answered all of my questions without exasperation.

Excellent job. The technician was very qualified I always count on them to do a good job

I received an estimate on July 30th, and the work was performed a week later. I thought that the estimate was very reasonable, Darrin gave me some suggestions for future work to be done, and the project was completed efficiently and thoroughly (the weeds and shrubs were terribly overgrown). The workers cleaned up afterwards and my landscape looks wonderful. I wish I'd taken "before" and "after" pictures. I'll definitely have them back again.

Custom lawn winterized my sprinkler system in 2017. I had them come out to turn it on in Spring 2018. When they turned on the sprinkler system, several components in the back-flow preventer broke and they charged me 320 to fix the issues. It looked to me a lot of those issues caused by left over water in the back-flow preventer so it should be covered by their previous work. I would not use their service the next time.The manager contacted me on 05/10/2018 and told me that they shouldn't charged me for the repair just the service to turn on the sprinkler. That is their policy to repair damage if they did the winterization. The technician doesn't know that. He said that he will make sure the technician is aware of that for the next customer

These people actually did more work, and at less money than was quoted! Quite unusual these days!

I was happy with the quality of work in past years, but this time they blew the mulch all over the front yard and I had to contact them several times to come back out to address the issue which they actually wanted to even charge me additional money for. I had a similar quality issue in the past with trimming of the bushes around my house. They didn't trim all of them and then tried to make it look like I wasn't specific enough in my request AND wanted to charge me additional money to come out and finish the work. Also, the final total for leaf cleanup was inconsistent with what they quoted me. I went ahead and paid the final bill and cancelled my services. I ran out of patience this year, especially since their customer support doesn't seem to be interested in addressing the issues or even listening to their customer's feedback.

We've been very pleased with the service.

I called on a Monday, had a price quoted the next day, and the job was done on Thursday! Great response

Jason did the work and explained what he was doing. I would highly recommend Jason for future service work.

Because I'm a contract customer, they give me a discount. It costs $38. I've had so many problems with them. I probably should have let them go a long time ago. They do okay when they're mowing and stuff. It's just that they can't get my yard landscape correct. I've had to redo it three times in eight years. It seems like they have a lot of turnover. I don't like that.

They got the job done, but I personally did not feel it was worth the $300 they charged. I had gone with Custom Lawn and was willing to pay more because their website touted "experts" would evaluate my lawn, but I don't think I would have every heard from anyone until I called to complain. They called on a Thursday to ask if they could come out on the following Saturday - I told them I would be out of town, and they said I didn't need to be there. I told them my lawn hadn't been mowed since Tuesday, and they said if it needed mowing when they got there, they would mow it (they didn't). It ended up raining all day Friday, but they still aerated that Saturday and when I got home on Sunday night, my lawn had at least (7) 6-12" craters that were dug up as well as a 3'x3' area of my yard that was very tore up (it didn't have much grass so was probably pretty muddy when they were there). They also left a bag of seed on my front door with no instructions as to why. -This could be normal, but I have never had this done before.- I called to ask someone if the damage was normal and they came to look at it a few weeks after it had been aerated (not right after I called like they said they would), and also after I had spent the 2 weeks trying to fix the damaged areas. They called and said that a mole was to blame for my lawn being tore my lawn up. All of a sudden, apparently, the very same weekend they did aeration, in random spots, a mole went to town. He also then told me how weedy my yard was and "they can help me with that", and it was also too dry and I cut my grass too short. I realize they are a business and trying to sell services, but I have been slaving over this lawn since I bought the house 3 months ago and they did not come across as trying to help, it was more shaming me into getting their services. I Again, they got the job done, but not worth the money in my opinion for the amount or level of work provided.

Great, all the the weeds are dying. Lawn looks good

It didn’t work out and that was why he charged me a dollar. He couldn’t help me. I just had a consultation with him and it went well. I would use him again. I liked the person and that he tried to help me. He was searching for ways to help me but he couldn’t.

It was fine, but it was not what we wanted.

They do an excellent job and follow-up.

It was pretty poor. They apologized and came back and drew up another one, so that was okay.

They are very punctual. Our lawn has never looked as good. They have done a good job with the fertilizing. The price is fair and it is worth every penny.

I wasn’t really excited about it. I was very excited to have him come but I guess it just wasn’t what we thought it would be. It wasn’t that he was rude or anything. My sister was actually here when he came and my sister and I live together as we share the house. Basically, we wanted new ideas and affordable suggestions and we just felt it was not worth it. I think we were expecting more than we got and it wasn’t what we thought it was going to be. I don’t want to give him a bad rating as we weren’t out that much. He did come out on time and was very pleasant so there was a mis-understanding on our part of what we thought we were getting. I had a Big Deal and it was more of a consultation. I feel for the suggestion he gave us we could have gotten somebody to give us an estimate and they would have given us a good or better suggestion. He did good work and it was like an interior designer where they come and tell you the design for the house kind of thing and you agree or don’t agree with it. It wasn’t that we didn’t agree with it but just that he didn’t have us great ideas and I don’t know why he had Big Deal on Angie’s List.

He is in the process, he did some of it last year, and he will come out next week, it is an ongoing thing for a few years, but I am very pleased. The price was average. I had talked to probably 3 or 4 different people, and he had the best price, and he had the best plan. I liked what he had planned out. He is hard to get a hold of, because he is so busy. He was punctual.