Concrete Concepts

Final product was terrible... blotchy and discolored. I was hesitant to pay in full, but Jason (owner) told me to trust him and the problem would go away. I paid him in full. Ten months later the problem hasn’t gone away and he won’t return my calls. He is dishonest and I don’t recommend Concrete Concepts.

The stamped patio came out nice, but the brick edging did not last one season, The bricks have sunk and separated from the patio and have fallen off in multiple places. All the concrete area underneath the brick is crumbling and will continue to sink. I have repeatedly tried to contact the owner of Concrete Concepts. He assured me he will fix it, but he does not return my calls and texts and he does not come when he says he will. This has been going on for months. Now it is winter and it is too late to get it fixed this season. I got an estimate from another contractor of $1000 to get this fixed. This is very upsetting because we spent over 10K on the project. He told me he was coming the week of 11/12/2018. He did not come and did not call to cancel or explain. I gave a fair rating only because the stamped portion of the patio is okay.

I saw this company performing work in my neighborhood so I called and requested a quote. They set up a time to meet me and review the damage to my porch and provide a bid. The time was set for 10am. At 10:15 I received a call from Jason telling me he couldn't make it and wanted to reschedule for the afternoon. I could not accomodate as I had rearranged my schedule to be available at 10am. There was laughter in the background which he noted where "his guys laughing at me because I stepped in the concrete" - that should have been a clue for me. Jason noted he lived nearby and could come by that evening. I asked him to provide an estimate via email and texted him my email address. I never received an email (three weeks ago). So after a week of waiting, I called and left Jason a message telling him I haven't received the quote and was still interested. No call back. If business aren't willing to provide courteous, professional quotes - how do they expect to get hired? I shouldn't have to "chase" a company.

Everything went as planned and even faster than I anticipated.

We hired Jason & his company to tear out our small patio & replace it with a much larger stamped concrete patio and a pergola. Initially, we were so impressed - Jason took us to several previous jobs & they looked nice. We actually were ready to hire someone else, but after meeting the people that had previously hired Jason & hearing their great remarks, we went with the cheaper bid, and hired Jason & Concrete Concepts. From there, it went downhill. In tearing out the original patio, our sprinkler system was damaged & so was the siding on our house. We didn't make a big deal about it, figuring that it had to be expected. Then all of the materials were put in our backyard, but the workers kept getting delayed from other jobs. It became a job just to talk to Jason & when we did finally reach him, he was always apologetic, but would promise a schedule that wasn't going to work - causing more delays. Finally after several weeks, PART of the patio was poured & it really did look beautiful. However, when we looked closely at both the finished patio & the unfinished area, we found that the supporting rebar rods were simply laying underneath the concrete, not IN it as it should be to be supportive. At first Jason didn't seem to understand what the problem was - but after my husband informed him that he had poured concrete before & knew that those rods were supposed to have been pulled up into the concrete, he did apologize again. In the end, the poured concrete had to be destroyed & removed & all new concrete had to be poured correctly. It was & Jason honored his bid, not charging us for the extra work & materials. It really was quite a hassel though - taking up the entire summer - not finishing for months - and to be honest the steps & the edges of the patio are "fine" but they are rough & don't look professionally done. The steps are shaped too pointy & you can see holes & gravel & rocks along the outside edges of the patio. Plus, our backyard was so destroyed that we had to have it completely redone afterwards. Jason is a nice guy & hopefully his work has gotten better & more professional - but I've always been sorry that we didn't hire our original choice. It was truly a nightmare for our entire summer! On the other hand, Bryan DeLap with All Under One Roof was a treasure! He built the pergola & had it painted & even painted our fence to match the pergola at a minimal charge. I've since hired Bryan a few times & would again at any time.

The project is beautiful. I love my new driveway and wall. This project ended up better than expected. The crew was professional. The job was completed in a timely manner. The only improvement would be communication as I didn't hear from him and then he just showed up to do the job. Everything else went so well though that I would still happily use him and recommend him for any other projects.

This contractor (Jason) significantly misrepresented his abilities to be awarded the project. He was not interested in following the plans to the project, or maybe he just did not understand the technical information? He was not interested in reinforcing the concrete with rebar no matter how asked/told. He showed up whenever he felt like it and left the same way. The three days they worked on the project workers ranged from 1 to 3 and hours were; 11 to 5, 8 to 2 an 10 to 4. The work was so bad the city inspector took one look at it refused to waste his time writing any reports but instead asked for Jason to call him immediately. We ultimately fired him as negotiations with him were going nowhere. He left us with a completely destroyed yard and property damage. Jason?s business model is to slam the project through as fast as possible and take your money. He is not concerned with quality, project plans or customer satisfaction.