Barlow Interiors, LLC

We are having them do some repair work on the house in a week or two. He is doing some deck repair and staining. He is kind of an handy man. He does a broad range of things. We are getting ready to list our house and our potential Realtor recommended this guy and he is really sharp. All he has done is quoted, he won't be starting for another two weeks. He gave us the quote a week ago. It was about thirty eight hundred dollars. He seemed to be knowledgeable about what needed to be done. He gave us some suggestions that help us save money. Th only negative is that it is a small business and the lady in the office is not as professional as she could be. It's a mom and pop type business. He gave us bullet points and we had to go back and clarify. You can tell he is a technician sort of guy. For example, one of the instructions said repair deck and stain. So, is that one coat of stain or two coats of stain? That is typical of some of these small guys. I like people who itemize things and go down and explain to you so you can form an idea in your mind as to what they are going to do and what your expectation should be, because some times these are different. He is really, really good. It is just that back office stuff, she just does not pull it all together. I would give them an 'A' for punctuality, they were here when they said they would. I would expect people to put together a more detailed and explanatory quote, that you can read and understand. She was taking his notes and trying to convert it to a quote. That may be part of the problem. My sense, working with him is that he is very good at what he does, but we haven't had that experience yet. We need to get him in here because we want to have the house listed. One on one explaining what needs to be done and why, he is very good.

They were professional and punctual in giving an estimate and performing the work. However, I am disappointed in the final outcome. The side splash piece at one end of one countertop does not line up with the backsplash, but sticks up about 1/4 to 1/2 inch. I did express my disappointment and the owner called me in response. But his answer, "That is is designed to fit like that" was not satisfactory, especially (and I pointed out to him) as the other side splash was installed to fit flush. The rest of the job was performed to my satisfaction, including reinstalling the sink, garbage disposal etc. I appreciated their professional and rapid response in scheduling the job and I appreciated the owner contacting me to discuss my disappointment. I would use them again for smaller jobs.

He has been absolutely excellent. Every job he has done has been excellent. He gave me a full upfront estimate and stuck to that religiously. His prices are really good. He is competitive. They have been very responsive. He cleans up after himself. His people are courteous and professional.