A Total Door

Darren was very friendly and got the job done. He showed up and called when he said he would.

The technician was on time and did an excellent job in determining what was wrong and quickly fixing it. I would highly recommend them.

Excellent.

This was the smoothest feeling that I have had a home repair company. Joe was quick and knowledgeable and made the process after my daughter hit our garage door with her car a lot less worrisome and a lot less stressful. I would absolutely work with this company again!

They're fantastic. They were on-time, courteous, and professional. Their price was reasonable. If the customer is not completely 100% satisfied they will continue until the job is to your satisfaction. They get it done right. I would recommend this company.

We called Total Door, they came out very promptly, and they fixed the problem and hadn't had any breakdowns after the service. And they made a great effort to make sure that their will be no further problems. Very courteous and prompt. I would definitely use them again and recommend them to anyone. They did more than what was expected.

It's good service, they came out on a weekend unlike other companies. They fix our problems.

I was charged for 2 hours of labor at the initial visit and told a 2nd call was needed to replace a section of garage door track. The total cost for the 2 visits was $400. Shortly after the 2nd visit the garage door opener stopped working again. An appointment was made for a 3rd visit. When no one had arrived at the end of the scheduled window of time I called and was told that they were too busy with a more important job and would not be able to come that day. I was told it would be 2 weeks before someone could come. I was also asked whether I thought the garage door opener should be replaced even though I had just spent $400 on it. I declined this and spoke with the owner of the company who said he would come in 2 weeks to determine why the original repair was no longer working. On that day I was called and told that the appointment needed to be cancelled as a technician was not availableand the owner was also unable to come as I had been told he would. I called a 2nd company that day as my garage door opener had not been working for a month and they were able to come out that same day. I was told that I had been grossly overcharged for labor costs on the 2 prior visits and that indeed the garage door opener needed to be replaced as there was an obvious crack in the motor housing. I contacted the owner of Total Door and complained regarding the poor service and requested a review of the labor costs which he said he would do. I explained that I had had to invest another $500 in a new garage door opener due to the failure to recognize what needed to be done at the initial visit. I requested a refund of some of the money I felt I was overcharged and was refused.