M & S Plumbing, Heating & Air Conditioning, Inc.

Happy with their work. I think their club membership is well worth it.

Kitchen sink problem solved. Appreciate responsiveness - they came the same day I called them. I also like the M&S Club membership and having them come over and check furnace and AC annually to troubleshoot and prevent future problems. The price quoted in this review is the reduced price for Club members and does not include the cost of the faucet itself or Club membership annual dues.

It went great. Loved our technician.

Excellent, very prompt, good value and excellent service.

Our home warranty company, 2-10, contracted with M&S for plumbing. After contacting the warranty company, M&S came to the house the next day. They tried to use snake to clean the pipe, but was not able to due to the sharpness of the cast iron pipe. Therefore, they cut the sheetrock open and replace the cast iron p-trap. They completed the job within an hour. Matt answered all of our questions and taught us how to maintain our house.

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We were very satisfied with the work that was performed by Matt and Dave. Instead of replacing the facet, Matt explained in detail what was going on with my shower and asked me if he could work his magic and try to fix it. He took it a part and lube all the parts really well and it worked just like new, saving me a lot of money because it was a high dollar facet. Dave also did a complete service on my central air unit. I was so impress with their work ethic that I signed up to have them come out at least twice a year to service my air and heating system and they stated they will look at any other plumbing concerns I may have. I forgot to mention each time they went in/out of my house they put their foot covers on and off. Good Job and Thank You Guys!!!

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We own a trailer house in Manhattan for our children to live in while attending college. We are 5 1/2 hours away so any type of maintenance or issues they have we are forced to use service businesses like this one for assistance. Our son called indicating they had no heat in the house - it was just blowing cold air. We contacted M&S Plumbing and they did respond promptly and came out the same day, which was great and I give them high marks for that. When the service technician arrived he found that the problem was the pilot light had gone out and needed to be re-lit. Pretty simple problem to resolve. What I am unhappy about is the HUGE fee they charged for this. The service call alone was $79 plus they charged $87 to light the pilot and confirm that it was working. I feel these charges are out of line for the work that was done and the amount of time they actually spent resolving the problem, which was around 20 minutes. With that said, it is of course possible that the fees charged are inline with other similar service providers in Manhattan. I will be investigating this further and if we find that other providers charge similar fees, I will certainly update this review to reflect that fact. But at this time I am disappointed in the amount charged for the service we received.

I contacted three companies to provide service on a heating system in my home. M&S originally installed the system and I selected them to complete the repairs. A representative from M&S came to my house and provided an estimate of $2,500.00 to complete the work. Two workers arrived at the house and removed the existing plenum, came upstairs and informed me that they could not complete the work as bid, however they stated that they could put in a new 80% efficient system for $6,200.00 dollars. I stated that this was not acceptable and they responded that they could install a cheap furnace for $4,200.00. I sent them on their way and called Bob's Plumbing and Heating. They provided a new estimate to install a new 80% furnace (York)for $2,640.00. They came to my house and completed the job promptly in a quality workmanship manner for the agreed upon amount. I thought that I was through with M&S, but they sent a bill for $190.00 for their estimated 2 hours of work. They worked for about 15 minutes and spent the remainder of the time trying to get me to agree to their new proposal. This invoice was sent even though they left a mess to be cleaned up and did not complete the initially agreed upon job. They followed-up with another bill with an additional $2.29 charge. I highly recommend Bob's and strongly recommend against anyone using M&S Heating and Air Conditioning. Their estimate appears to be a complete fabrication and a way to get a customer to spend more money with them. I am sending M&S a check for $192.29 for their described work with the feeling that I am being cheated.

Excellent.

We have a home warranty, and M&S is the only service provider nearby. It was very cold, and M&S told me they would order the part immediately. The part took 13 days to arrive. I could have ordered a tank and had it shipped from Detriot to Afghanistan in the same timeframe. They DID indeed fix the issue, but did not seem to be in a hurry to let me know what was going on or get things fixed.

Very Friendly and Professional Staff. From the first contact to their departure from the job site. Repair requirements were discussed and estimates given before they began. I will use them again.

Our house had been getting up 85F or higher each day for about a week or so. I had my wife schedule these guys to come and service our air conditioner, thinking maybe it was due some coolant. After the guy finished his inspection he indicated that the A/C unit (which was about 40yrs old) had a hard start on it that wasn't doing the job anymore. Having bought the house three years ago I knew it was going to have to be replaced soon. Also it was recommended that since the furnace was about 25 years old that we should replace it as well. The owner came and gave us the sales "shpeal" and was very professional, explained things in detail. Their guys were able to start work within a few days (big plus) and it only took a day and a half. So here is where it gets a little frustrating. Their clean-up was okay, but not great. I had to go around and pick up wire around the furnace and then go and pick up pieces from the old compressor outside. They also only caulked around the base of the ducting where it meets the furnace, and did no taping of any of the ducting joints. So I had to tape up the main leak points with the little bit of aluminum tape I had left. They didn't even bother taping the joints in the exhaust duct. My wife was around the house while they did the work, but really wouldn't have known to address these issues. They had also loosened one of the elbows in the drain line when hooking up the new furnace, and it had started to leak on the basement floor. Lastly, they had shut off the gas to make the new connections, but didn't make sure that the water heater was operating before they left. Since I wasn't sure if they were completely done, or what all they had done, I had to call them up and walk through what they had done and restart the water heater. All in all, they did pretty good, but you will want to ask for constant updates on what they are doing. Also make sure to go behind them and inspect their work. They plan on coming back in a week to check and see how things are working. I plan on being here when they do to make sure these issues are addressed. Like I said though, they did good overall, a little more attention to detail would have been nice.

They are excellent. They are always on time and professional. I couldn’t ask for better people. I would use them again in the future.

I called the M&S plumbing, it was fairly late in the afternoon, and they came in the very next day. The gentleman was very profesional, and had the air conditioning unit diagnosed and running in very short time. Great job.

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Went as well as anybody could have hoped for. My drain is flowing freely.

Do get everything in writing labor etc a breakdown Don't take no talk to the owner Do get references Do get second opinions

lousy, see above

The job took longer than it should of due to weather though I think they quit too early each day complaining it was too cold, They did the installation properly but when it could of been done the 2nd day they didnt send anybody licenced out so it couldnt get inspeced and I had to pay for another day of work. Yes they sent out unlicenced people to do the work and I still had to pay $85 an hour per unlicenced person.