The Pull Out Shelf Company - Kansas City

I wish I could be leaving better feedback. Everything about the installation and pricing I thought was good and fair. Pat and Meleia were easy to work with and were very kind. Unfortunately, a false rail that Pat had installed feel off the cabinet door about 3 months after we started using them. I expected that this would be covered under the limited lifetime warranty. Pat informed me that it would not because "it has never happened in 13 years" and inferred that I was doing something wrong. I let him know very politely that this was under normal use. He was not receptive and the exchange was very unpleasant. I do not have confidence that Pat will stand by his work and the warranty if anything else goes wrong.

Awesome!!!! The Marshalls are wonderful to work with, very well made shelves and hardware. Mr Marshall installed perfectly. They were both very professional we highly recommend them. In fact we show off the shelves everytime someone comes in.

Pat and Meleia were awesome! My job wasn’t easy. Pat had to actually build shelves in my cabinets to sit the pull outs on, because of the strange configuration of my cabinets. They really went above and beyond to get it done right and for a great price. I would highly recommend them.

Best decision ever! Cannot believe how much increased space we now have! Product exceeds expectations. Installation completed with perfection!

We researched the idea of having sliding or rolling or pullout shelving put into several cabinets of our house. This included discovering what options were available, trying to find real users of products and experiences of purchasers, and learning what and how items and processes of construction impacted the user experience. After doing our research we decided to go with The Pull-Out Shelf Company in Kansas City. They had the best overall value, especially when it came to customer support and response. Cost is not the only factor when making a decision, but the ability to have confidence that the company is responsive to questions, inquiries, and honest handling of everything. In the case of making a purchase from a company like The Pull-Out Shelf Company, the people representing the company were also a very important factor. As is likely the case with many people making an important decision such as this, due to medical issues and financial matters with age, knowing that what we would be purchasing and having installed would be of high quality and excellent support were all very important factors. As a result of our confidence and physical situations, we decided to have all of our cabinets done with shelves from The Pull-Out Shelf Company. This was planned to include a total of 11 cabinets, and 26 pullout shelves, involving our kitchen and bathrooms on the main floor. One of our cabinets already had 5 custom, real wood, rollout shelves in it and we were going to have them replaced as well (they were about 25 years old). However, Pat and Meleia pointed out that those shelves were actually still in very good shape, only the supports on the back needed to be replaced, and they said they would do that at no cost. They also said that, if we decided to go ahead and have Pull-Out Shelves installed in the future, they would do that for the original quoted price. So, after removing 1 cabinet and 6 shelves due to that offer, we had 10 cabinets and 20 pullout shelves installed on November 25, 2017. It was right at about a month from the time we ordered to the date of installation. Within a few months, due to the ease of use and easy maintenance, we decided to go ahead and have 6 Pull-Out Shelves installed in the other 1 cabinet. This was done on October 6, 2018. Thus, our entire main level is complete with Pull-Out Shelves, and very efficient and useful. And, Meleia and Pat kept to their word, the cost remained as originally quoted. In addition, we had also found a possible use for another shelf in one of the spaces previously done, and they did that as well, and for the same cost based on the original bid! So, our total Pull-Out Shelf Company installation involved 11 cabinets and 27 shelves. It has been now over a year since we have had our Pull-Out Shelves installed so seems to be a good time for a review. The Pull-Out Shelves have been working flawlessly. It has definitely made so much of our home more useful to us both, especially considering our physical and medical situations and limitations. A big bonus in all of this is that Pat and Meleia did not treat it as a job of theirs and just to make a sale. As previously described, they had suggested one of our existing cabinets did not need to be changed out yet, but they would do it in the future for the originally quoted price. They also worked to maximize the amount of space that could be used in each cabinet by precision measuring. It was more like a couple of friends were there to make sure we were happy with our house and their work, and they just happened to have a company to do it through. They really worked to find out how we wanted to use the spaces and how it could be done in the best manner. So, we suppose some might think Meleia and Pay were merely good actors but, if that is the case, the main thing is that the result is very satisfactory. We don’t think any acting was involved, just honest, caring, dedicated efforts to provide a quality product with excellent installation. I hesitate to put a cost on it since shelf costs vary depending on how wide and long each shelf is, and what adjustments may be needed for quality installation. We had a myriad of installation types involved due to the custom cabinetry of the house. It is also certain that inflation and normal business expenses can adjust. When Pat and Meleia get to the house and make their measurements and help to find the best solutions for you, they then provide the bid for the project. After you provide 50% of the cost to them, they can order the necessary shelves and related installation materials. If you want to pay by credit card, they can do that at an additional cost due to credit processing, but it shows as a separate, optional, line item so is very clear on the bid. Based on how busy they are, Meleia and Pat provide an estimate of when they expect to be able to do the installation based on your availability, and how much time it will take for the actual installation so you can plan for the day. You pay the other 50% after completion on the day of installation. So, back to cost. For our project which included some shelves that are about 32W x 22L while other widths are about 27, 23, 20, 15 (you see, quite a variety of sizes) the cost – on average for each shelf and installation – was a bit over two hundred dollars. For us, the cost has definitely been worth it, and it enhances the value of the house. Friends and others who have been at the house have been very positive in their comments about the shelving – with no prompting from us, they just notice how well the shelves work and they inquire about them. Considering the involvement of Pat and Meleia, their communication and followup, in addition to care of the product and our home, it might be possible there are shelves that can be purchased for less but, with the cost here including the installation and quality of the product, we are very happy with our decision of The Pull-Out Shelf Company in Kansas City and would make it again.

Pat & Meleia came out to inspect our pull out shelf needs of which we were inquiring. After a thorough inspection we were offered a price for the complete installation. They gave us an installation time frame and followed up as promised with an excellent process. Extremely pleasant experience and wonderful people to do business with.

service is pending ..pull outs are on order.

We were extremely pleased with our experience with The Pull Out Shelf Company. Pat and Meleia were very pleasant to work with, and they patiently answered our questions to our satisfaction! The measuring experience, as well as the installation experience, were both done professionally and in a timely manner. Pat and Meleia promptly arrived at our home at the scheduled times. We are extremely pleased with the finished product! We wish we would have installed the pull-out shelves years ago!!! During the installation process, Pat was not totally pleased with the manufacturer's measurement on one particular shelf. Had he not explained his concerns about the shelf with us, we probably would never have noticed the slight (to us!) flaw. Pat voluntarily ordered a replacement shelf, and subsequently returned at a later date to replace the flawed shelf ... at no additional cost. Pat and Meleia's attention to close detail, their professionalism, and their conscientious approach to completing our project to our total satisfaction are the pivotal reasons why we would absolutely recommend their products and their services.

Friendly, professional people. Not pushy Accurate and detailed work. Quality product. Did the work in the timeframe quoted and were alway s on time. Quite happy with the finished product

The measurements were exact! The rolling drawers arrived one week early. The provider arrived promptly. The installation took about 1 hour. Very pleased.

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We had pull out shelves installed in our kitchen and we LOVE them!! The pull out shelves have modernized our kitchen and made the space so much more efficient. We have deep cabinets and items would often be lost, forgotten or a pain to get to. Pat and Maleia are very nice people and have been a joy to work with. They came to our house to give the bid and had tons of ideas to best fit our needs. I now have a huge pantry with pull out shelves, pull outs under my cook-top for pots and pans and much more! Pat and Maleia have been very reliable with a great product. The pull out shelves have been an investment, but we feel like the price is very good for the quality of the shelves and work. I would not even try to mess with the pull out systems that are sold at local hardware stores! We have already placed a second order! Thanks you Pat and Maleia!

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