Stanley Steemer

They don’t deserve even a 1 star. DO NOT USE STANLEY STEAMER . Unless you want to waist your money and time. I wish I could post photos of this crap job they did. Waisted time and money and now still have to clean it myself. Such bs

Started out well. Technician was very pleasant. When he finished and started putting everything away into his truck, I asked him about all of the dirt on the carpet around all the baseboards. He said they don’t clean that because they don’t have the proper tool. I said ‘so I paid you an exorbitant amount to clean the entire carpet and you are not going to even try to clean against baseboards? His response was, No, I don’t have tools for them at and I understand your frustration’. I asked if some other technician could come with the tools and clean and he said no we don’t have tools to clean around the baseboards. That was all he would say. He did say I’ll have my manager contact you. No one has contacted me. We were very disappointed and dissatisfied with the work and will never use Stanley Steamer again. We are out a large amount of money and my 16 year old daughter ended up cleaning around the baseboards in every room! I should have hired her to begin with.

I was content with them, everything was fine.

Everything is overpriced these days. I like their reputation, they been around a long time and will supply a whole crew if necessary. They did move my furniture for me,

They did not move all my furniture. They did work around a plumber who was at my house the same day. The cleaning was excellent. They got every spot out.

I am undecided at this point. I would like to find someone else. I would say I felt like its over priced for the quality.

Scheduled to have a whole house cleaning with a special after our dog had been sick and had stained several carpets. While they did arrive in the window, it was towards the end of the window. I received a call to say that they were on their way and they did not arrive until 45 minutes later. The two individuals were fairly polite, but constantly tried to up sell me on additional items, additional work, cleaning plans. I was already paying a significant amount of money. I am pretty sure they oversold me on deodorizing and scotch guarding. They were constantly asking me to pay more for this or that. the other one was a little rude about a pet stain. The carpet seems very wet compared to when I have had other vendors do the work. Cleaned an area rug and left water on my hardwoods that I had to clean up. The sprays they used left a very strong odor that gave me a headache. I thought that I would be saving money since I was having all the carpets done in a substantial sized home. Next time, I will go back to using a local business.

I scheduled the service on-line on Monday, and they responded that they'd be at our house in Shawnee between 9:00 am and noon on Wednesday. They called at about 11:30 and said they'd be here at noon. They finally showed up at 1:30 pm. Had I taken off from work to meet them you can see the problem this would have caused. Since I work at home it was just an aggravation -- but it kept me in the house and from running some errands I needed to do. The two young men who did the work did a good job -- I have no complaints about them. But whoever is doing their scheduling really needs to do a much better job. Based on this experience I might use them again, but I'd have to talk to the manager first to ensure they would keep me informed.

They were professional and they have on very simple uniforms. They were wonderful, fast, and efficient. It feels like new carpet. They also have good follow up and they called right before they came. They also put foam pads underneath the furniture. They sent 2 guys out to do the job and I was more than willing to pay that price for what they did. I would them to others.

The workers were very polite, very fast, on time and did a great job. I had another carpet cleaning service before and I wasn't happy.

Contacted them several weeks in advance for a specific appointment date/time to get estimates for work. They were responsive to the request and showed up on time. They worked with me to give me a discount based on their online coupon (15% off), including the air duct work. [With a large house with two furnaces which had never had the air ducts cleaned, this was a big job!] Their price was very fair, particularly since the comparison company didn't do wood floors and their price was higher than the total price from Stanley Steemer. They were able to accommodate our specific timelines (cleaning before move-in) and needs. My husband supervised the work and was happy with the professionalism and attention to detail of the crews. I was pleased with the overall work and plan to have them come back to do some spot cleaning now that we've moved in.

Stanley Steemer did a very good job. The staff was friendly and cordial. The pricing was decent and they expressed a professional demeanor. I would highly recommend them to others in the future.

The workers did not speak english. The carpet was still quite wet after they finished.

They did an excellent job. I was amazed. They were very quick. They did everything within 40 minutes so they're efficient.

They are good. I use them every year or alternate year. They go by areas such as stairs and hallways. The workers were very professional and considerate. They try and give me information as to how to keep the carpets in their best condition. They are pleasant to have in the house. I would use them again.

We had a contract with them for carpet cleaning. The first time we paid $ 300 for cleaning the carpet in the whole house. Then for the guarantee we paid $ 150 for cleaning 3 times and there are 2 more times left for cleaning in the year. They are very meticulous about making sure that the furniture is up on the block and is protected by plastic so that they don’t get the bleach from the carpet. The price is very reasonable. They rotate their staff a lot and I would use them again in the future.

They did a great job. They have also done our carpet and rugs in the past.

They were fine and did a good job. I liked their services and will use the same in future.

I used Stanley Steamer several times years ago and was quite pleased. DURING the cleaning, this seemed no different. The men were professional, courteous, and thorough. The carpet looked nice and dried faster than I remember from previous appointments. I really liked the way I could set up the appointment online, although I did think it was kind of expensive. However, I was astounded by how quickly the carpet started to look dirty again AFTER cleaning. I've used Sears Carpet Cleaning several times in recent years, and the carpets stayed considerably cleaner for considerably longer. Within 6 months I was getting dirty-looking tracks and spots that I didn't get when I used Sears. It's ovbious that Stanley Steamer's process left detergent residue in the carpet, which is attracting more dirt. I don't remember this happening with them when I used them in the past.

Little effort was made to ensure the water was removed from the carpet. They basically ran the high power vac. over the carpet lightly and quickly and insisted that's all they could do w/o ripping everything up. This is simply NOT TRUE. By the time they would have done the job with all of the upcharges and services they wanted to preform - I would have better off buying new carpet and starting over. Example: $800+ leave fans and de-humidfier ... I went to Home Depot and rented a carpet cleaner - I was able to easily pull several more gallons (GALLONS) of water from the carpet they claimed they were not able to do with their high power vacs... I will never use this company again and recommend others do not as well. There are plenty of local carpet cleaners in town who provide much better service and will do it cheaper. We didn't do research before calling - so, that was our own mistake - Don't make the same mistake we did. And, don't hire carpet cleaners for jobs like this.

I just moved in and I wanted to have the work done at short notice. The work was pretty bad and it was too expensive. They were responsive and professional but I wouldn’t use them in the future.

Cleaned the carpet quickly - did decent job.

They were professional, affordable and on time.

The first time I used Stanley Steamer 10 years ago, they were awesome. The last few times I used Stanley Steamer was terrible. They said they would clean the stairs, and all they did was the middle section. They didn't go around the spindles like they said they would. They went over it once and it wasn't very good, so they went over it a second time and it still wasn't very good. They didn't even go to the edge of the carpet. They did a half effort job. It was just a big hassle. They always came out the very next day when I called them.

The first two times they came out to clean my carpet, they did a horrible job. I didn't make any complaints about them. This last time I called them and told them that I would give them one more chance. I told them to sent there best crew and they did. They did a great job. They spent more time cleaning the carpet instead of rushing. Thy did better with the spot treating. They explained to me why they weren't able to get out those spots. It was understandable because my carpet is about ten years old.