NEW STONE AGE

This company wasted a week of our time. We have a kitchen remodel going on and this company's lack of communication and professionalism, slowed down other contractors and gave us heartburn. We needed to have a countertop fabricated. We had the granite. The first day they gave us, they no showed, no called. When we called them, we were told their guy was sick. No answer as to why they did not at least inform us. Then they promised to be there the next day. This time showed up and said they did not bring the correct equipment. Again, did not call. We only found out when our GC told us. When we called them, they finally, said would come back on Saturday and sure enough, no call no show. When we called them, we were told their guy had Saturdays off. Also was told that when their guy came out he had to wait an hour cause no one was home. A total untruth since our GC is here from 9:00 am onwards. Wasted our time. Not sure how they got all these great reviews, they were worthless.

The job was fairly complicated. Other estimates were devastating and filled with up charges likely because our idea of spending a ton of money was to get more than just your normal bathroom rehab. We spent an afternoon checking out all the different types of countertop materials at the warehouse and became confused with the total mass of options. They gave us suggestions that proved to be perfect. Rob and his install crew came through and we never looked back.

They did a good job and gave the free fancy edge on the counter.I did think the dog in the showroom was unprofessional.

"Review removed pending further discussion with company."

The experience was great. New Stone Age is run by Ken and Rob, a father and son team. Rob came out and laser templated my kitchen WITHOUT tearing out my old countertops. Unlike other granite companies, I was not out of my kitchen while the Silestone was being fabricated. This was a huge plus for me as I am a stay-at-home mom and need use of my kitchen at all times. About 2 weeks later, Rob and his team came out to remove the old countertop and backsplash and install the new. I was able to select an Ogee edge at no charge! Other companies were charging $20-$30 per linear foot for this type of edge. New Stone Age's price was based on the square footage of my countertops and tile. Period. There were no upcharges for cutouts, the island, etc. The price was lower than anybody I could find for the high grade Silestone I choose. Rob and Ken were a pleasure to work with; they are honest people and easy to work with!

We found this company at the home show last spring. We started getting estimates from different companies during July & August. After 4 different estimates, we decided on New Stone Age based upon price and professionalism. Their price was the lowest, they included the custom edge at no cost and did the tear out and haul off our our old countertops and back splash. All the workers all were very courteous and professional, drove company vehicles, and prompt. They used a laser to template the kitchen, then approximately 3 weeks later began the installation. Tear out and granite all done in one day, followed immediately by the tile work. Workers cleaned up everything.