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Lutz Plumbing Inc

Plumbing, Drain Cleaning, Water Heaters,

About us

Keeping Kansas City Flowing Along Since 1920! Lutz Plumbing, Inc. is the oldest and most trusted plumbing company in Kansas City. For quality plumbing, drain and sewer, water heater, water treatment and commercial plumbing services, call Lutz Plumbing, Inc. today! We offer 24-hour emergency service. Call us to schedule a plumber in Kansas City, MO and the surrounding area.

Business highlights

104 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Drain Cleaning,Water Heaters,Plumbers

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7309 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
9%
3
6%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 276-300 of 309 reviews

Lynda H.
03/2015
5.0
plumbing, water heater repair, drain pipe
  + 1 more
unknown
Description of Work: Everything! We had them completely check all plumbing needs in our 40-year old house. Toilets were replaced, drains were drained, outside faucets replaced, water heater replaced, replaced water pipe connections in basement...a complete overhaul. We were very pleased with everything and have not hesitated to recommend them to family and friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Lutz Plumbing Inc
[member name removed], Thanks so much for taking time to review Lutz Plumbing and to share with Angie's List! We appreciate your feedback, and as you hopefully know, enjoy working with you very much. We promise to continue to work hard to earn your trust and business in the future. Please contact us anytime if we can help with anything! Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

Barbara C.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: I've used Lutz for years. They're always prompt, professional, and get the job done. I'm not sure they're the cheapest but they do it right.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Lutz Plumbing Inc
[member name removed], Thanks so much for taking time to review Lutz Plumbing and to share with Angie's List! We appreciate your feedback and enjoy working with you very much. We promise to continue to work hard to earn your trust and business in the future. We are not the most expensive plumbing company in town but we are not the cheapest either, as you said. But we are the best and always do things right and the honest way. We have been in business for 95 years by doing the best for our customers, and we will continue to do so! Please contact us anytime if we can help with anything! Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

Nicole W.
03/2015
2.0
plumbing
  + -1 more
N/A
Description of Work: N/A

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$700

Response from Lutz Plumbing Inc
[Member name removed], Thank you very much for taking time to share your experience with Lutz Plumbing, but I apologize as it appears it was not a good experience. We would like to know more detail as to what happened and hope you will consider talking with us to see if we can make things right. I can see that you were not happy with the price but really it looks like you were unhappy all the way around. We are not the highest priced plumbers in town but we are not cheap either. We do the best quality work via licensed Master Plumbers and if something is not right, we take care of it at no expense to you. Hope we can talk with you soon. Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

Lucille G.
03/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: As I recall it was only for an estimate in May 2009. Service person was very polite etc.
Rating CategoryRating out of 5

Response from Lutz Plumbing Inc
Thank you very much for taking time to share your experience with Lutz Plumbing, especially almost 6 years after we provided you with an estimate. I am sorry we were not able to work together, but I hope we can work to earn your trust and business in the future. Please let us know if we can do anything to be of assistance to you and your family. Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

jack K.
03/2015
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Trenched to outside sewer pipe and replaced plugged section. Work was done in a pro. Manner and within the promised time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Lutz Plumbing Inc
{removed member name}, Thank you very much for taking time to share your experience with Lutz Plumbing, especially almost 5 years after the sewer work was done! We will continue to work hard to earn your trust and business in the future. Please let us know if we can do anything to be of assistance to you and your family. Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

Brenda W.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: We had a broken pipe underneath the concrete floor in our basement. While using a camera in the pipe, they had to cut the concrete, repair the pipe and repair the concrete. They did a very clean, quick job. I have used them before and highly recommend them. Fair, honest, and definitely know their stuff. Incredibly helpful and pleasant office staff, as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Lutz Plumbing Inc
Thank you very much for taking time to share your experience with Lutz Plumbing! We enjoyed working with you very much and appreciate the great review. We will continue to work hard to earn your trust and business in the future. Please let us know if we can do anything to be of assistance to you and your family. Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

Joni E.
03/2015
5.0
plumbing, wells
  + 0 more
unknown
Description of Work: Sump pump check-up. Was very nice and professional and showed me how it worked. Also located the outside pipe where water would come out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Lutz Plumbing Inc
Ms. [member name removed], Thank you very much for taking time out of your day to share your experience with Lutz Plumbing and the Big Deal Sump Pump Inspection. We hope you feel a little peace of mind knowing how everything works, especially with the rainy season coming up. It was great to work with you and we hope we can be of assistance to you and your family again in the near future. Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

Manfred K.
03/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: We discovered we had a water leak in the kitchen while we were away on vacation. Initially thought it could be frozen water pipe under the sink and hired Lutz to determine the cause and fix the problem. |Lutz responded promptly and determined that it was not a frozen water pipe. However the plumber could not tell us the cause. The water damage was extensive in the kitchen and warped the hardwood floors and there was water leak damage in the basement below the kitchen. He recommended we contact a drying service to treat the water damage. |The drying company arrived and inspected the damage and knew right away the cause of the leak as a failed drain solenoid in the dishwasher. We had turned off the main water line valve before we left on vacation so we could not understand the amount of water damage to the house. It turned out that when the solenoid failed in the dishwasher it allowed all of the standing water in our two story home to leak into the dishwasher. From there it leaked through the dishwater door seal and onto the hardwood floors. |The reason for the B rating is that I thought the plumber should have known that the damage came from the dishwasher. I ordered a replacement solenoid and installed it myself. Most of the water damage was covered by my insurance company.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Lutz Plumbing Inc
[Member name removed], Thank you very much for taking time to share your experience with Lutz Plumbing. I apologize that you were not completely satisfied with our service and knowledge base. I wish we could have serviced you better and taken care of the appliance leak ourselves. It appears you no longer live in the area, but if you are ever back and in need of plumbing, I hope we have the chance to earn back your trust and respect. Sincerely, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

John P.
02/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Lutz Plumbing Inc
Mr. (member name removed), Thank you very much for taking time to share your recent service experience. We enjoyed working with you to repairy various plumbing items in your home. Your feedback is very important and we appreciate hearing from you. Please let us know if we can be of any service to you in the future! Sincerely, Amber Lutz Sewell Vice President Lutz Plumbing, Inc. (913) 888-9500

Tim O.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced toilet water valve.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lutz Plumbing Inc
[member name removed] Thank you for taking the time to share your review and rating about our recent service call. Your feedback is very important. We will keep working to earn your trust and business over and over again. Please let us know if we can be of service to you in the future. Sincerely, Amber Lutz Sewell Vice President Lutz Plumbing, Inc. (913) 888-9500

John G.
01/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lutz Plumbing Inc
[name removed], Thank you very much for taking the time to share your experience! We appreciate your feedback and enjoyed working with you. We hope to be of service to you again in the future! Thanks again. Sincerely, Amber Lutz Sewell Vice President Lutz Plumbing, Inc. (913) 888-9500

LOLA NADINE K.
01/2015
4.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: SEWER LINE CLEANED.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$15,350

Response from Lutz Plumbing Inc
[Member name removed], We truly appreciate your feedback and the time you took in sharing your review. It seems you are not entirely satisfied with the work done to replace the sewer line in the crawl space, yard and driveway, and we would certainly like the chance to talk with you to understand more. Please give us a call anytime, day or night. We are available 24/7 and hope we get the opportunity to speak with you soon. Sincerely, Amber Lutz Sewell Vice President Lutz Plumbing, Inc. (913) 888-9500

Joe D.
01/2015
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Response from Lutz Plumbing Inc
[member name removed] Thank you very much for your review. We appreciate the feedback, and are glad to see the quality and professionalism of our work was well received, although you were not satisfied with the price. The work was done at a fair price by a licensed master plumber and backed by our guarantee, warranty and insurance, but if you have any questions or would like to talk in detail about the service call, etc., we would be happy to speak with you. Contact us anytime day or night at (913) 888-9500. Again, thank you for taking the time to submit your review. Sincerely, Amber Lutz Sewell Vice President Lutz Plumbing, Inc.

Michael S.
12/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Hot water tank replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from Lutz Plumbing Inc
[member name removed], Thank you very much for taking time to share your experience. We are very grateful to have you as a customer and for your feedback. We look forward to continuing our relationship in the future. Happy Holidays! Regards, Amber Lutz Sewell Lutz Plumbing, Inc. (913) 888-9500

patricia E.
09/2014
5.0
plumbing
  + -1 more
Please see above.
Description of Work: This company was A+ in every way. The emailed response from Amber was swift, efficient and cordial. She understood that I needed a tub showerhead modified ASAP in order to bring a relative home after a hospitalization, and booked a call in a very short timeframe and at my convenience. The plumber, Brent, was on time, a pleasure to deal with, and did the work quickly and flawlessly. There is nothing about this experience that could have gone any better. I absolutely would use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Lutz Plumbing Inc
Ms. [Removed name], Thank you very much for taking time out of your busy schedule to share your experience! We really enjoyed working with you and hope we have the chance to work with you and your mother again in the future. Take care! Sincerely, Amber Sewell

connie M.
06/2014
5.0
plumbing
  + -1 more
did a good job
Description of Work: recalked shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$40

connie M.
06/2014
5.0
plumbing
  + -1 more
did a good job !
Description of Work: replaced garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Lutz Plumbing Inc
[Member Name], Thank you so much for taking time out of your day to share your review. We are happy that you were pleased with the work done and please rest assured we will continue to work hard to earn your trust and business in the future. Sincerely, Amber Sewell Vice President Lutz Plumbing, Inc. (913) 888-9500

Dennis C.
06/2014
4.0
plumbing
  + -1 more
It worked out wonderful.
Description of Work: I used Lutz Plumbing to redo the plumbing in our bathroom during a total bathroom remodel.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lutz Plumbing Inc
Mr. [member name removed], Thank you for taking time out of your day to share your review! We are pleased to hear how satisfied you were with the service, and we will continue to work hard to earn your trust and business for years to come! Sincerely, Amber Sewell Lutz Plumbing, Inc. (913) 888-9500

Debbie B.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: They installed plumbing fixtures in a remodeled shower and for bathroom sinks. The work was well done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$750

Response from Lutz Plumbing Inc
[member name removed], Thank you very much for taking the time to share your review. We appreciate your feedback and are glad you were pleased with the work done. Our mission is quality workmanship and material at fair prices and I hope we delivered that but noticed we did not earn top marks for price and punctuality. Our pricing is set so we can fulfill that mission, but we are disappointed in ourselves for not being punctual because that is not acceptable. We hope we will have the opportunity to work with you again and make a better impression on all fronts, and we will continue to work hard to earn your trust and business in the future! Sincerely, Amber Sewell Lutz Plumbing, Inc. (913) 888-9500

Dianne K.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced dishwasher tailpiece to the pipe under my kitchen sink and replaced a wing nut on another section of the pipe. The pipe had been leaking and there was also a wing nut on the pipe which interfered with the hose to the sink spray arm. Technician called to let me know he was on thy way and arrived promptly. He made an evaluation, gave me a quote and went right to work. Because I was an Angie's list member they waived the trip fee and I also had an Angie's list coupon, so I saved about $56. | Repair was done quickly and there have been no problems since. | | | | | | | | | | | | | | |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

Response from Lutz Plumbing Inc
(removed member name), Thank you very much for taking the time to share your review. We appreciate your feedback and are glad you were pleased with the work done. Our mission is quality workmanship and material at fair prices and I hope we delivered that and more. We will continue to work hard to earn your trust and business in the future! Sincerely, Amber Sewell Lutz Plumbing, Inc. (913) 888-9500

Ricky B.
02/2014
2.0
plumbing
  + -1 more
Below average.
Description of Work: Replace gas pipes in rental home.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$3,046

Response from Lutz Plumbing Inc
[Member name removed], Thank you for taking time to share your review, but I wish there was more information on what we did that was below average and that did not meet and exceed your expectations so we can try and correct it for you and for the future. I am sorry you were not totally satisfied and we will be reaching out to you to get more details. Thanks again, Amber Sewell (913) 888-9500 Lutz Plumbing, Inc.

Matt & Khela B.
02/2014
3.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Suzan W.
02/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lutz Plumbing Inc
[member name removed], Thank you very much for taking the time to share your experience. We look forward to continuing to earn your trust and satisfaction. Sincerely, Amber Sewell Lutz Plumbing, Inc. (913) 888-9500

Michael B.
01/2014
5.0
plumbing
  + -1 more
Changed two flapper in toilets.
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Lutz Plumbing Inc
[member name removed], Thank you very much for taking time to share your review and experience with us. We appreciate the feedback very much and will work hard to continue and earn your business and satisfaction! Sincerely, Amber Sewell Lutz Plumbing, Inc. (913) 888-9500

JOHN D.
01/2014
5.0
plumbing, roofing, septic tank
  + 1 more
.
Description of Work: excellent job on all fronts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lutz Plumbing Inc
[member name removed], Thanks for taking time to share your review. We are pleased to have been able to take care of your plumbing needs and appreciate the opportunity to work with you. We look forward to earning your business again in the future. Sincerely, Amber Sewell Lutz Plumbing, Inc. (913) 888-9500

Contact information

21961 W 83rd St, Lenexa, KS 66227

https://www.lutzplumbing.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Water Filtration and Softening,
Natural Gas Lines,
Septic Systems,
Roofing,
Heating and Air Conditioning

FAQ

Lutz Plumbing Inc is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Lutz Plumbing Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, Lutz Plumbing Inc does not offer free project estimates.
Yes, Lutz Plumbing Inc offers eco-friendly accreditations.
No, Lutz Plumbing Inc does not offer a senior discount.
Yes, Lutz Plumbing Inc offers emergency services.
No, Lutz Plumbing Inc does not offer warranties.
Lutz Plumbing Inc offers the following services: Plumbing, Drain Cleaning,Water Heaters,Plumbers

Contact information

21961 W 83rd St, Lenexa, KS 66227

https://www.lutzplumbing.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM