Joshua's Pest Control

I am extremely disappointed with the service provided by Joshua's Pest Control. The customer service is abysmal, and the company is highly unreliable. From the outset, I encountered numerous issues, starting with poor communication and unfulfilled promises. The workmanship is subpar, to say the least. On multiple occasions, service technicians claimed to have completed their tasks, only for me to discover that the work was either partially done or not done at all. It is incredibly frustrating to be charged full price for incomplete service requests. Furthermore, I caught the technicians lying about their work, stating they had addressed the problem areas when they had not even bothered to inspect them. This level of dishonesty is unacceptable and speaks volumes about the integrity of the company. To make matters worse, when I decided to cancel my account, I faced additional hurdles. For over three days and through multiple attempts, I was unable to reach anyone who could process my cancellation request. Each time I called, I was told that no one was available to complete my request. In summary, Joshua's Pest Control has demonstrated very poor customer service, extreme unreliability, and substandard workmanship. I would strongly advise against using their services.

Zach R. did a great job of explaining what he was doing and letting us know what to expect!

Great service. Hannah knows her job. Was quick and efficient!

Technician Jordan B was very thorough. He answered all of my questions and was very knowledgeable.

Technicians doing the actual work are usually pretty good (one person I had one time was running way behind and didn’t do everything he was supposed to, but Joshua’s did send another technician out about a month later when I had some silverfish) That said, some of their customer service representatives are snotty and try to be smart, which isn’t appreciated when the reason you’re calling is due to their screw-up with your payment (I had given the technician my (valid) credit card which he ran and gave back to me — then I got a bill for the service which I tossed because I had already paid - then I got a notice threatening to send my account to collections — I called customer service to find out what was going on, and was told the technician had failed to turn on auto account or something (Joshua’s fault) and so they needed to run the card again. The rep was very snotty and so I politely asked for a supervisor who turned out to be even snottier) I dropped my service with Joshua’s at that point)

A smooth talking and nice kid came to my door selling his bug service. I asked the neighbors here and they also signed and were using Joshua's Pest Control. The smooth talk gave me a quote but did not bother to tell me taxes and etc so I paid and and let the 1st treatment go. They showed up and did the 2nd treatment and I watched what they did as best I could and it took all of about 10 actual minutes and the kid was on the phone on my patio texting and then sat in his truck texting. Again I feel like I was overcharged for what little done. On 12/27/23 a kid showed up again for the application and again I was inside and watched and timed what he did. He partially went around the windows. I can't see what he did on the side of my house out to my patio but again the kid texted about 5 minutes standing there on my patio. He did not use any brush up high to wipe down any cobwebs or even check. He did use a sprayer which I saw him use at the front door, across my driveway, can't see side of house and sprayed the patio inside slightly around the bottom but not necessarily all the way around. It has been raining and snowing so my patio was also wet so was hard to tell what he really hit with the sprayer. He then had some spreader with something in it, and he spread some of whatever it was across my front yard - again i cannot see what he did on the side of my yard or how much he did. He sat in his truck for another 5 to 10 minutes on his phone and finally drove away. Today I called to cancel my service as it is quite expensive for maybe 10 minutes of work. I spoke to one employee who then hooked up with another employee who was semi rude. She told me I could have them come out again and they could reapply and I said NO I AM FINISHED WITH YOUR COMPANY AND WANT TO CANCEL MY SERVICE! She told me that it was in my best interest not to cancel as I would be charged $161.00 early termination fee as I had signed a contract WHICH I NEVER RECEIVED A SIGNED COPY. I asked her to send me a signed copy and I would dispute any additional charges coming out of my credit card past yesterday's charge which I am willing to pay. I will write a bad review where ever I can and I've talked to a couple neighbors who also cancelled their service. I called my credit card company and warned them that Joshua's Pest Control MAY try to take payment of $161.00 on January 27th and if they do then I will dispute it! In the meantime, I went to my account on THEIR site and removed my credit card information so that they should NOT be allowed to charge me at least this way. The girl told me that they would turn me over to a collection agency then and ok do it if that is how you wish to handle this. SEND ME A SIGNED COPY OF THE CONTRACT PLEASE AND THANKS. I would NEVER recommend this company now to anyone and I will get on any on-line site I can to let others know what is in store for them should they hire this company. Extremely UNHAPPY with the way they do business. 1st treatment 8-24-23 showing $300 with a discount of $161.00 subtotal $139.00 THEN TAX WHICH WAS NEVER MENTIONED when the deal was sold to me Kid/Salesperson told me I'd owe $139. NO I OWED Tax $12.82 bringing the total to $151.82. They took payment from my credit card. I did not dispute but was not thrilled that I'd not been told the price with tax. 9/22/23 2nd treatment $139.00 plus $12.82 for $151.82 12/27/23 3rd treatment $139.00 plus $12.82 for $151.82 I DO NOT WANT THEIR SERVICE! FEEL TRICKED and SWINDLED!

We recently canceled our service with Joshua's Pest Control. We signed up based on some promises from a very friendly salesperson, with a guarantee of satisfaction. We were especially excited about the yard treatment, which was touted as a partial or complete solution to various critters that can damage the lawn. We also have three very friendly, but very poorly behaved dogs. So we made sure that every visit would be accompanied by a warning text or call, at least a few minutes before (seriously, like just text us when you're on the way even). That way we can get the dogs put away where they won't cause a huge scene. I believe we may have gotten a warning one time. Working from home, I often have meetings with little notice, so we once had to cancel a service perhaps an hour before. I realize this is not ideal, but I can't have pest control and dogs going crazy while my boss is trying to meet with me. This is when the trouble started. Every single phone interaction with Joshua's Pest Control was a masterclass in how to not retain customers. They were rude, arrogant, argumentative and generally combative about everything. To be fair, I believe there was one phone call that was perfectly pleasant. So we'll call that a 20% success rate on basic decency. So I escalated to Faith, a manager, or supervisor of some sort. Surprisingly, she was even more combative. She insisted I had made requests that I didn't make. I even acceded that I may have accidentally done so with their confusing texts that were signed "Moxie Pest Control" which didn't seem to phase her. After telling her that I had not been given the service I was promised, instead of attempting to deescalate the situation and find resolution, she simply insisted that I had. I'm especially saddened because the folks who came to our door (that we actually interacted with) were professional, polite, and wonderful to deal with. Some even hinted that they were losing customers left and right. As I write this, I see almost identical experiences shared here by Lisa, Megan, Joshua, Mitch, Walter, Trudy, Kent, Lindsay, and Nancy. In addition, we have seen an increase in pests since we switched from another provider, little evidence that the promised services have actually been completed when we weren't home, and a punitive "termination fee" based on our word vs theirs that we have received full and exemplary service. While I hate to take work away from those who were doing the actual work out in the heat, the behavior of those in the air conditioning answering phones and shuffling papers is so atrocious, I simply can't continue using Joshua's Pest Control. I would strongly advise potential customers and potential employees to avoid them. Combative customer service is a clear sign of a business leaking money and desperately looking for external sources to blame. I suspect even those with positive experiences will soon see quality deteriorate and/or see an "under new management" email within the year. Text messages with other pest control companies is a clear sign that Joshua's was an acquisition by a distant and uncaring parent company. I hope the original owner sold for a boatload and is laughing all the way to the bank.

Unfortunately, I cannot leave less than one star. DO NOT HIRE THIS COMPANY! After months, I was still getting spiders in my basement and wasps flying in from nests they did not remove. I canceled my service since they were not doing what they said they would do. They still want me to pay $156 for a discount month one. They want to force me to do what I said I would do even though they will not hold themselves to the same standard. A good business would not obligate a customer to pay if they are not happy. Not Joshua's pest control. Whoever leads this company should be ashamed of themselves. They clearly could not care less about these negative reviews, but I'm leaving her in the hope that someone will see it and when they see a sales person walk up to their door DO NOT OPEN THAT DOOR!!

Beware. Pushy sales people and completely ineffective service. I have more bug issues than before.

Do not sign the contract. I made the mistake of signing. After 4 applications of there so called pest control I never saw a difference in the amount of spiders or ants that I have. I canceled service and still get to pay 179.00 because of the fancy hidden terms in the contract. Stay away and hire a small local cal company for your pest control or go to the store and buy a bottle of spray( works better than Joshua’s anyway )

found unexpected fees hidden in the contracts, I was under the impression that I was only going to be charged about $250.00 for the year, turns out, $99.99 for the first treatment, $159.99 a quarter. Cancellation fee was $151.00. DO NOT Hire these people, they mislead you and overcharge you.

The service, unfortunately, is not effective (I still had bugs). In addition, pricing transparency was very poor. I found unexpected fees hidden in the contracts, and the sales person was unclear about costs. I hope you avoid this company, I wouldn’t want others to be misled.

This company LIES and does not use good business ethics. In June of 2021, a field rep from Joshua's was checking in on the neighborhood because the of their clients from the neighborhood had not been serviced in 2021. I was told by the service rep that I had called in to reschedule my appointment. The problem is, I work from home and don't have a need to call to reschedule, I'm always home. I talked to my neighbors, they said they were told a similar story. I live in a neighborhood that most people are either retired or work from home. We would never call in to reschedule a pest control service. Lie number 2 came from a field service tech. He didn't do hardly any of his job. In his notes, (I only know what his notes said because the supervisor told me exactly what was in the notes) he said that spider webs were out of his reach. The webs were on the deck railing, maybe 4 feet from the deck floor. I was told by the field service supervisor who ended up coming out to my house that I was given correct information about what his service tech wrote in his notes and he would take care of the situation. Lie number 3 was me calling in and telling Joshua's that I didn't feel it was necessary for me to pay a bill when I didn't get service for 6+ months. They agreed to credit my bill for 4 billing periods. I told them that would be fine. Two months later, the bills start back up, 2 months ahead of when they should have. This company is will lie to you. They do not believe in business ethics. DO NOT DO BUSINESS WITH JOSHUA'S PEST CONTROL.

Very impressed with first encounter beginning service. Field expert, Charley, was friendly, professional, and great at answering questions.

Technician was polite and addressed the problems I was having with ants and voles.

Charley was very professional and updated me on the results of the inspecion.

Wow! So pleased! I was sure we had an expensive termite control job ahead of us. Trace came in, did the inspection and said... just ants that made a home in our walls. Showed us how to seal shut at no cost!!!! Thank you 😊

I was contacted by a representative that scheduled us a full year service for $575.00. They had such great reviews and also offered us other packages for one time service. It went beyond what was ever expected! My wife and Angie’s List are always right!

Braden C. has been the technician who treated the exterior of my home on the last several visits. He always asks what issues I am having and follows up with me at the end of the visit. He is very professional and thorough.

I've used a few different pest control companies over the years and Joshuas Pest Control has been the best. They come out in between regular service if there is add' service I need. Due to all the rain this year, the ants have been really bad. Kievan, Field Expert, came out this afternoon and helped. He was professional, knowledgeable and really took time to determine the area of entry of the ants. He sprayed internally and externally. I highly recommend Joshua's Pest Control and appreciate they hire and train people like Kievan.

great job Kevin E was very professonal and did a great job

Joe P showed up on time and did a great job explaining what he'd be doing and answering all of my questions!

Excellent...the service rep was very educated and answered all my questions.

Excellent, traps behind the stove, in the basement. Brady was awesome, professional, and efficient.

I’ve rarely experienced such great customer service such as this. From the sales manager to the Field expert....very courteous and informative. Will was the field expert and he was great....very polite, explained everything and did a fantastic job spraying the interior and exterior.