HARRINGTON BROS HEATING & COOLING

Do not use these guys, they will not back their own work. We bought a new home with a HVAC system that they had installed eight months ago. As soon as the AC stopped working I called Harrington to repair it. The technician that was sent did not have the proper tools to complete the job. I had to lend him a socket to get into the unit and once in, he lacked the tools to test the equipment. After making several phone calls to troubleshoot the problem he informs me that we will have to call someone else to come and repair it since they did not have the necessary part nor the time to do so themselves. This was at 4:00 on a Friday afternoon before a holiday weekend in which we were having family come to visit. To make matters worse, the most likely cause of the equipment failure was improper installation.

The installer was very efficient and the best! The unit was put in when they said they would worked perfectly the first time it was turned on. The installers cleaned up and even left us a couple of filters for us!

I had them put in a new A/C unit a few years ago. I have them come check it yearly. They are very nice to work with, I recently had a new technician. Overall, they check everything and i'm very pleased.

Over the past holidays, I had my family over (including my 93 year old grandfather). My heater went out the day that they were all coming. The house was built in 2007 (HVAC installed by the above company), so I called Harrington Brothers since they did the initial install. The heater went out on a Saturday, I called that day but never heard back, so we bought some space heaters to heat the house (it was single digits that week). On Monday AM, I called as soon as they opened. The lady on the phone stated they would send out a repair guy that day (explained to them that I needed it fixed as my family was in town). The repair man came out and tried to change the transformer. My dad was present as I was at work that day. My dad said the first transformer they attempted to use was way smaller in size and when he first hooked it up, started to notice a burning smell immediately. The repair guy then made a phone call to someone and the decision was made to change to a transformer the same size as the original one. He did not have this part, so he left and came back later in the day. My family left to run errands that afternoon and I returned home by around 5pm to find that the heater was out again. After checking the circuit breaker, I called immediately to try and get them to come back as it was now day 3 without heating. I received no answer until the following AM. Now Tuesday (Dec 31), same thing happened. The company called after they opened asking what was going on, I explained that it burnt out a couple of hours after their repair guy left. They said they were re-send the guy out that day. He came out and determined it was now the circuit breaker that was causing the transformer to blow, so he replaced both. When I returned from work again (that day around 3:20 pm), the heater was out AGAIN! I called immediately thinking that they would be available, no answer, so voicemail was left. The following day was New Years, so they did not return my call. Now Thursday morning, I called back and talked with the same lady stating that the heater went out within hours of them leaving and this was unacceptable. Her response was that they would not send out another repair guy until I had an electrician come take a look first. I asked if they had any recommendations on electricians in the area, she said she had no idea. I called around and found an electrician to come that afternoon, called Harrington Bros to inform them that the electrician would be there at 1 PM and he stated he would like the HVAC guy there too so they could trouble shoot. She said that would be fine. At 130pm, the HVAC guy was still not there, so I called Harrington Bros to ask what was going on, her response was they were not coming that day as they did not have any more transformers left because I was burning up their inventory and they "might" have one the following day. I asked what would happen if they did not receive it the following morning, as it would be Friday and I did not want to go into another weekend with my family visiting and no heat, her response was there was nothing she could do. Friday AM, I still had not heard from them, so I called Harrington Bros and told them not to come and I would be getting a second opinion and to have someone call me to discuss the bill. They never returned the call, I did get a bill in the mail within the week though. Come to find out also, that Harrington Bros used smaller than ideal exhaust pipes for the HVAC and water heater when they did the initial installation (although still in code), which caused excessive condensation and covered everything inside in fine white dust. I will NEVER call them again and have told many of my co-workers and friends my experience with this company.

They were good. The first time they came out, they couldn't really see the problem so they charged me the service charge and told me if it happened again to call them and they would come back and wouldn't charge me. That is what they did because they really didn't do any work the first time.

Overall, our repair went well. Had some trouble scheduling, but not due to their availability, simply due to the weather not being warm enough to appropriately test a/c system. Were very accommodating and quick responding once the weather cooperated.

They are very good. They were easy to deal with. They came in a timely fashion. I would use them in the future.

On time and professional.

They were the only ones that would come out that day. I had looked on Angie's list they had been listed as not too expensive. I felt like I got my money's worth and response time was fantastic. I asked for a bid on a air conditioner and heater they were very reasonable. May use them next year to put one in.

UPDATE: The new techs just don't seem to care, and prices seem to be higher for repairs. I no longer feel that any of the info below is true. I am looking for a new HVAC company for routine maintenance. OLD REPORT:They are by far less expensive than anyone else. A few years ago my a-coil was out. They wanted $900.00. Everyone else wanted $1200.00 or more. Another time, after the move, the A/C went out on a Sunday and I couldn't reach Harrington, and also supposedly had a "warranty" on the new house. That company wanted $1300 to replace the A-Coil (and that was AFTER the supposed warranty paid part). I said "no way", having just had Harrington put one in the other house for $900. I'd deal with the 100 degree heat for another day. That idiot also said I was "4 or 5 pounds low" on freon. Harrington came out the next day, said I just had a small leak, and the unit only held 3 pounds, so I couldn't be "4 or 5" pounds low. They suggested we re-fill it, and then consider replacing A-Coil only if it lost freon quickly again. Very honest, will not do unneeded work. I am a single woman and very comfortable that they are not taking advantage of me.

They came out to do a regular maintenance check on the a/c and noticed the compressor was broken. He was really to the point and did not pressure us into buying anything. They were very efficient and we were very pleased. They did such a good job we ended up choosing them to replace our furnace. They could have been a little cleaner in the installation of our furnace.

THEY WERE VERY HONEST, POLITE, AND THE PRICE WAS FAIR. THEY ARE VERY KNOWLEDGEABLE ABOUT THEIR SERVICES.