Fry Wagner Moving & Storage Co

It did not go well. They increased the price by seven hundred dollars after they did the work. They were very slow too. I would not use them again.

All in all, I would have to say that moving with Fry-Wagner and United Van Lines was fine. I can't say that I think too highly of the moving industry in general but things could have certainly gone worse or less smooth with another company. The movers themselves were amazing... maybe a little slow, but they were very thorough in wrapping my belongings to ensure that everything was safe for the drive. It did however take over 4.5 hours to pack up my 2,100 lbs. load. Maybe that is normal, but I thought that was a little length. As I said though, I much more appreciate the care that was taken for my things over swiftness. The movers in DC were quick, polite and got things done in a timely fashion. I only had very minor damage a few of my belongings. My biggest upset was with the coordinator throughout my move both with Fry-Wagner and United Van Lines as a whole. I was told I would be able to track my shipment and where it was throughout the duration of my move... when I clicked the link that was provided, it didn't work. When I called Fry-Wagner they explained that they switched my shipment to a "faster" way of moving but I would be unable to track it. This was a moving type they actually tried to get me to pay more for in the beginning to ensure my items would arrive when I wanted. I did not pay for it, but at the end of the day I also wasn't told of the switch and then they service people couldn't even tell me where my things were other than "in transit"... I explained that wasn't an answer and they needed to find my things. Turns out, they were already in DC... when they told me they wouldn't be there for 3 more days... seems communication is massive issue. I was then told they don't work weekends so there was no way I could get my things on a Saturday... which is funny because the movers that brought me my things said they always work Saturdays... odd, again, terrible communication or people trying to do things on their schedule and not mine... probably the latter. Weird, since I paid thousands of dollars. The other issue was, once they finally were able to find my things and get them to me sooner (so they said) Fry-Wagner told me that they usually deliver between 8-10 however it "usually always closer to 8 am"... No call at 8... no call at 9... I tried calling Fry-Wagner AND United. No one answered at Fry-Wagner and everyone at United "couldn't help me"... "we can't get ahold of the local movers"; "that isn't how this works", "they will call when they are on their way, but no, I don't know when that is".... no, no, no... no we can't help you, no we won't try... On top of that, the "after hours" cell number Fry-Wagner gave me didn't even work... the number asked you questions then hung up... helpful, huh? Finally, someone called at 9:15 or so and said they were on their way... showed up after my 8-10 window AND THEN showed me a paper that said they weren't supposed to show up until 10... true statement, have a copy... and the woman at Fry-Wagner said it was between 8-10 but closer to 8... and it was truly after 10. On my first day of work, which I missed because NO ONE COULD HELP. HORRIBLE customer service, terrible communication between movers and coordinators... why they pay people at corporate to tell you they can't help is beyond me... if I move again, i'll be doing it myself... But if you don't care about being able to get answer and are solely worried about the safety of your items... then this would be a fine choice. As I said, my things were fine, and the movers themselves were pleasant. They just have bigger issues to deal with on a corporate level and their move coordinators actually understanding what they are doing.

We got bids from 3 different companies. The salesman, Scott, was very knowledgeable, helpful and thorough. I asked lots of questions and he didn't balk or buffalo with his answers. He took time to give me tips on how to pack and plan that would help cut costs for us. We needed to change some things the week before the move took place and Scott, again was very thorough in giving us the cost breakdown involved. The office folks were great to work with as well, even to making a follow-up call the day after. The crew, 5 guys, did a fantastic job. They showed up one time, were clean, did amazing prep to both houses before moving furniture or boxes. They were knowledgeable, had the right equipment-needed two different kinds of additional dollies, no smoking or swearing on the job. The guys worked hard, were friendly, stayed on task, taking breaks just as we expected from what Scott had told us. A supervisor showed up as the guys were nearly finished with the loading just to check on them and let us know to contact him if there were any problems. Scott had told us this was likely as part of what Fry does. The final cost was right in line with what we were originally given as an estimate. We have used different companies both here and other places and this was by far the best experience we've ever had. I highly recommend Fry-Wagner and would use them again.

The team was professional and courteous. I felt very comfortable having them pack my items and having the team in our home. They did an excellent job packing and were quick and efficient in moving us.

This move was a disaster with all but a couple of small pieces of my furniture damaged and needing replacement or repair. The damage to the furniture includes major scratches, finish rubbed off, dents, marks where furniture rubbed against a different color item, black grease marks, at least 9 broken wooden legs, furniture coming apart, bolts and screws missing, items bent, and pieces torn off. Furnishings and labeled boxes were put in the wrong rooms with no care as to how they were placed. Parts of furniture are all over in wrong rooms or on wrong floors. Items were placed on top of some quality furniture. Damaged furniture was often in the wrong place, behind stacks of boxes, or with the damaged part facing a wall. I asked the moving team to put some items that I was donating or planning to sell in the one car garage, but the movers overfilled the garage with a lot of other things that did not belong there. Furniture, etc. is densely packed and stacked and I cannot move the heavy pieces by myself to get to my bed or my desk with a broken leg or other things that belong in the house. I cannot evaluate the damage on those items in the garage without someone to move them. To view what my furniture and some rooms in my house look like, paste the web address below into your browser and check out the 272 photos with text descriptions https://frywagnerdisastrousmove.shutterfly.com/297 During the move in, I was in the driveway to direct the team on placement of furniture, etc. I only knew of 1 damaged item until I saw a couple more pieces at the end of the day. I wrote the check to the movers, ate, and went to bed. The next day I looked around the house and saw all my things damaged with a lot in the wrong location. I canceled payment on my check and called Fry-Wager to tell them that my things needed to be put where they belonged and the fee adjusted downward since normal care was not taken with my belongings. The manager of operations came out that day and took pictures. It has been over 6 1/2 weeks and no one at Fry-Wagner has attempted to get my home in some sort of order or discuss a price adjustment. I was told that they would not help unless I paid the bill in full first. I have also been told that they would not process any claims on my damaged furniture if I did not pay the full fee. When I called to ask where my medications were, I was told they were not supposed to talk to me because I had not paid in full (I still do not know where they are and had to spend over $600 to replace them). In my view, I do not owe Fry-Wagner the fee charged because they did not protect my furniture. I saw no furniture covered with blankets. All the damage could not have occurred if the furniture was wrapped with blankets. My sofas would not be torn if they were wrapped in plastic and mattresses would not be filthy on one or more sides if they were in boxes. I did not see any mattress boxes or plastic on the van when I looked at the end of the move. Fry-Wagner did not pack the furniture on the van in a manner that minimizes damage as can be verified in the pictures. They did not set up any beds completely, the heavy TVs are not on their stands, cushions for my sofa are thrown on the floor, parts of furniture have not been found to date, and furniture and boxes are in the wrong rooms or on the wrong floors. Therefore, I consider the job incomplete and a payment is not warranted until the job has been done correctly. The scenario created by Fry-Wagner's handling and placement of my belongings was and continues to be overwhelmingly stressful and difficult on my health conditions. I most likely will have to be without most of my furniture while it is being repaired or replaced. It will take a lot of time, research, and meetings with professional appraisers and repair consultants to get the value of my furnishings and the cost of repair determined. To the extent that damage cannot be fixed (e.g. dents, scratches, unique broken parts, etc.), the furniture has lost most of its aesthetic and resale value. My furniture includes lots of family pieces and antiques. I am totally surprised that a supposedly reputable company would refuse to work with a customer whose entire household is in disarray and filled with damaged furniture caused by their carelessness and unprofessionalism.

They were okay. The movers were all very courteous and nice. The communication was pretty poor and I felt like no one was on the same page.

I would not recommend them. They caused damage to my brand new hard wood floors, and I whined about it, and they damaged my other property as well. I am still fighting them on personal property, but they agreed to pay for the hard wood floor. The price was pretty good. They fought a lot with me and the guy and the crew lied about the damage.

From the first contact we made to their office to inquire about an estimate to the two moving vans departing for the warehouse, we could not have asked for a smoother experience. Working with Darrell to determine the anticipated cost of packing, loading and storing at their warehouse was a very easy experience. He was attentive and quick, about 90 minutes, and I had an electronic copy of the estimate in less than 24 hours. This move occurred in Olathe, Ks. The crew arrived on time, quickly evaluated the work with a walk through with us and began the work. This move involved a lot of breakables of my older mother so this was a bit time consuming for the crew. No complaints from them ever! The first visit by their field supervisor determined that additional crew were needed. Within the hour, 3 more arrived and seamlessly began their packing. What had been anticipated as a day and a half of packing was completed the first day in about 9 hours. Day 2 went as smoothly. They had a tremendous challenge of separating an 8 foot long heavy oak cabinet from the wall and the base from the top. I watched with great apprehension but they knew what they were doing and it was packed and crated in about 30 minutes. There was no way my mom's adult kids and adult grand kids could have done this work so quickly with the added assurance of her possessions packed correctly and safely. It is very difficult to find a company today that offers this type of full service so we were additionally pleased that with few options of companies to choose from they were exceptional.

Fry Wagner made an appointment to come to my house to perform an estimate. The guy did not show up, called an hour late and asked me to tell him what I was in each room. He promised a quote and never followed up. In my opinion they are very unprofessional and disrespectful.

The gentleman who initially provided an estimate was a great guy. However, I had to go pick up all my own boxes and packing supplies as he did not have time to deliver them. The biggest positive was that the movers arrived on time the day of the move and used their time wisely. I can't say that they were very friendly. The biggest issue was that they didn't remove the exit door of the departing residence, nor removed the entrance door of the new residence, damaging a coach and exit door frames very badly. In addition, they broke an antique lamp and wouldn't own up to the fact that they did...even though I asked the driver whether I should move the lamp myself or he take it beforehand. He said it could go on the truck, a very bad decision. Never let this company take lamps on their trucks. While they recorded the damage to the door frames, they would not admit to damaging the furniture. So if you ever use this company, make sure you take out insurance. However, since my negative experience, I've heard they don't reimburse well even if you do pay for mover's insurance. Their door frame fix was a very poor job. The repair guy was a relative of someone who worked in the company. He turned in a very high estimate of repair cost, and then came and shabbily fixed the door frame. When I brought his poor workmanship to his attention, he got mad and walked off the job. The door frame finally got fixed with third party intervention. It was a very messy experience overall.

I thought they did real well but they were over the price quote that the gave us.

They were wonderful. We had a horrible horrible experience with some disreputable fly-by-night operators who had gouged us in the past. Fry & Wagner did everything right, there was no breakage. I felt their service was very straightforward and everyone I spoke with really seemed to care about us and our move. I cannot recommend them enough. I have moved every 2 years for the last 26 years, so I know my movers.

Fry-Wagner moved my household goods. They packed a few fragile items, as I requested. They provided used boxes & even packing tape at no cost, as well as advice on how to pack a couple of large, awkward things. They took care to cover carpets & hardwood floors at both the old and new addresses to prevent damage and were careful not to mar either walls or furniture items as they moved them in/out. Very good job.

It was a great moved and one that went very smoothly. The two guys helping me were on t ime, polite, professional and helped me though out the day to get everything moved. We had a one day move time to pack, move and then unpack. They didn't complain about the time it would take and that it would be a long day. They just started working, packing, wrapping and moving my mom's items to the truck. It went really smooth and I was so happy to have their help.

Everything from furniture wrapping to moving a safe....went very well from old destination to the new home!

This was the most professional, flawless, painless move we've ever experienced, and we're veterans of twenty moves all over the U.S. and overseas. From start to finish, Fry Wagner performed beyond our expectations. The estimator spent a lot of time measuring and inventorying the house. He provided a thorough estimate and explanation of the work. When it came time to pack, the packing crew showed up on the first day and placed protective padding and carpet covering. They packed most of the contents on the first day, using plenty of padding and wrapping. The second day, the crew finished the packing and started the inventory. On moving-out day, a large crew showed up. They worked together as a team, worked steadily, and finished loading by midafternoon. Most importantly, they didn't damage the house in any way. A company representative followed up during the loading and the day after to see if there was any issues, which there weren't. When the new house was ready, we scheduled delivery. A few days before the scheduled date, someone called to verify arrangements. Move-in day arrived, and the truck came right on schedule. Again, a large crew showed up. They assessed the layout of the new house, covered the carpet and hardwood floors, and established a system. By midafternoon, everything was unloaded and in the proper place, all the furniture reassembled, and all trash picked up. During the day, an inspector came by to verify that the work was going well. The day afterwards, a company representative called to ask if we had any issues. None! Nothing broken. Nothing missing. Nothing scratched. We were and continue to be amazed. I cannot overstate how well this company worked together from the estimate to the followup after delivery. Their packing and loading crews were courteous, well-mannered, and efficient. The drivers were careful and paid attention to detail during the inventory. The office staff followed up at each step and was very proactive.

Dan Kulp visited our apartment to inventory our belongings and give us an estimate. He thoroughly explained what the move process would be like and any variables that might make the cost different than what he estimated. For example, we told him we were trying to get rid of things before the move, and he explained that for every 100 pounds we eliminated, we would save only $35 because his agents (i.e., the drivers) have to reserve space for us on their trucks. He was very knowledgeable and professional and we felt confident that we knew what we would get if we hired Fry Wagner, which we did.The packers arrived on time and while it did take 5-6 hours, there being only two packers, they did a good job (nothing arrived broken in Portland) and were personable and cheerful. I have used movers 2-3 times in the past and most of the time they seem to wish they were doing something else, which makes the already stressful experience of moving a bit more unpleasant for the customer as well!The actual movers came the following morning. Like the packers, they were personable and cheerful, and actually seemed to have fun doing what they were doing. Possibly because the crew of young guys seemed to know each other from growing up. Have a feeling they were college guys off for the summer. They did have a more experienced supervisor, in case any readers are worried about that, but the young guys did a careful and good job and were very professional. We were impressed! They didn't nick or damage any of our items. After they had gotten all of our stuff out of the apartment and into the truck, they followed us to our storage unit, and packed up that stuff as well, making good time.The one issue we had with our move took place on the Portland end, so it is hard to fault Fry Wagner - Fry Wagner is the United agent in Kansas City and there is a different United agent in Portland. They were supposed to take care of obtaining and posting "no parking" signs in front of our new place so that other cars wouldn't park there during the times that we needed the space for the moving van. They did obtain and post the permits, but not until the night before the moving van was scheduled to arrive, so of course the other car owners did not have a chance to even see the permits and move their cars. We paid $250 for this extra service because we were going to be out of town until a day or two before our move, and wish we hadn't. We could have put up signs the night before ourselves, if we thought they would do any good at that point! Luckily, the driver of the moving van was flexible enough to just park on another block which was designated "no parking" and put his flashers on. He didn't have any trouble there.The driver and his crew unpacked carefully and efficiently and that really didn't take any time at all. As with the other crews, they were cheerful and professional, didn't stress out about the parking situation (which helped us not stress out) and we appreciated their service. I would definitely recommend Fry Wagner. If there are additional services you are requesting that an agent other than Fry Wagner would provide (such as the local United agent in the city you are moving to), I would be very explicit about what exactly you want (i.e., you don't just want "no parking" signs posted, you want them posted 3 days in advance). That will help you and Fry Wagner communicate with the other company.

Their customer service is great. They called to make sure everything was going ok. They even followed up afterward. When they showed up which was on time they were prepared to work and they did a great job. They were very knowledgable about how to pack the things in the boxes they were well prepared and efficient. I was very happy with them and would use them again.

They gave good attention to detail. They were very careful to do everything in a systematic way. There was nothing broken and they took their time to do the work right. They unloaded us during a heat wave in August.

Those guys worked their tails off and did a really good job. I definitely recommend them to others and the price was very reasonable. We did not have any scratched furniture and we have not had to call them about any issues. I will use them again in the future.

They were really professional. They brought in teams to work together.

They were fabulous! The representative that came to our house was very thorough and took his time explaining exactly what was going to happen. He was very patient, helpful and easy to deal with.

We used this company to move us to this area. They were responsive, punctual, and professional. I was satisfied with the service this company provided us.

I don't think I would ever be pleased with a moving company because they mark miscellaneous on boxes so I have no idea where they go. They were good about putting things down and not walking on the carpet. We had 4 totes for clothes and they overloaded them and the bars broke so my husband had to take all his clothes to the cleaners. The company that my husband works for paid for the move. They were on time. I felt sorry for the guys because it was 116 degrees when they moved us out of my old house and 116 degrees when they got to the new house.

The truck arrived early!! I arrived a bit late!! The moving team was exceptionally patient and friendly from the greeting. They maintained this disposition the entire move. Even in the 100 degree, they were plesant and NEVER complained. One mover worked even though he was sick with a cold. Throughout the move, this team treated my furniture and boxes with extreme care -- all the furniture was wrapped in blankets. They placed furniture in the exact spot I asked them to -- happily!! Any box that was not marked clearly, they asked where to place it. They even moved some of the old owners forgotten stuff out of the house for us, not a problem. At the end of two days, the driver presented me with the bill and the amount owed was the amount quoted!! Stop searching for a mover, and use Frye-Wagner. I have moved many times from state to state and even an international move. I have four kids, 2 dogs and 2 cats. We are not easy to move. These guys were the best -- by far. Thank you Frye-Wagner for making my move so pleasant!