Consolidated Communications

Internet Service, TV Service - Cable, Phone Service - Landline,

About us

DBAs: Surewest Communications, Everest Connections. Consolidated Communications Inc (CCI) offers residential digital TV, high-speed Internet and voice service. Additional emails - techhelp@surewest.com, billinghelp@surewest.com, inquiries@surewest.com. Additional phone - (913) 825-2981.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Internet, Cable & Phone Services

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.427 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
26%
3
7%
2
4%
1
30%


Rating CategoryRating out of 5
quality
3.6
value
3.7
professionalism
3.5
responsiveness
3.5
punctuality
4.0
Showing 1-25 of 27 reviews

Erica B.
09/2020
1.0
internet service
  + -1 more
Don't use this company. If you have an outage they won't notify when it comes back up. You will likely go a week without service before they can have a tech come fix your internet. Don't even think about asking for a credit for said week long outage because they will just keep sending you to different departments. If at any point you ask to speak to a manager, you will be told that they have to submit a request to have someone call you back and even then their "hands are tied". I have had more than one time this has happened.
Description of Work: I needed someone to fix my internet issues

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Paul B.
06/2020
1.0
internet service
  + -1 more
Terrible customer service with spotty at best internet service. Good luck getting ahold of anyone at the company to actually resolve issues. Especially if you’re calling to have them fix your internet because they slowed your speeds down or to take off the extra money they tac on to the bill. ZERO STARS
Description of Work: Internet service providers

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Pam B.
05/2016
5.0
cable tv service
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Dennis H.
02/2016
4.0
cable tv service, landline phone service, internet service
  + 1 more
It sucks. I've had them for a while. They should improve the reliability of the system to work when you want it to work. Their responsiveness was very good but they didn't fix it.
Description of Work: We use Consolidated Communications for cable, landline telephone and internet.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Scott G.
11/2015
4.0
cable tv service, internet service
  + 0 more
unknown
Description of Work: Great service and good quality Internet and cable. Good pricing locked in for 2 years. Only negative is they don't offer much on demand content in HD and they only have one HD channel for each premium service ie. Showtime, HBO, Cinemax.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Kevin K.
10/2015
1.0
internet service
  + -1 more
Called customer support. Very unhelpful and seemed to not care one way or the other.
Description of Work: Raised my bill from $118 to $175. Said my promotion ran out. Actually, my promotion rate of $69.95 ran out after first year, Then, bill went up to $118, so I called. They offered to lower it to approx. $80 if I signed another year contract. I wanted a couple of months to shop around, then I now get a bill for $175 saying that my promotion expired. I do not believe this company or trust them. I will not do business with them again if it was free.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0

$175.33

Gary H.
06/2015
4.0
landline phone service, internet service
  + 0 more
I lose internet service but after calling provider they fix it.
Description of Work: phone, internet service

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$140

Greg V.
03/2015
3.0
internet service
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Chris K.
11/2014
5.0
internet service, landline phone service, cable tv service
  + 1 more
The service has been good. I'm on a special and I'm getting Show Time as well as a lot of channels. You always get a real person that answers the phone when there's a problem and they are pretty much on 24/7. One thing is kind of a nice feature with them is the remote lights up in the dark, so you can see what you're doing.
Description of Work: I use Consolidated Communications for land line, cable, an internet service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Cindy G.
08/2014
4.0
internet service
  + -1 more
They were timely but it was new service and it was the first time the technician installed it so it took a little longer. He took time to walk me through the programs and controller.
Description of Work: New installation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill S.
04/2014
1.0
internet service
  + -1 more
With the merger all my email folders were wiped clean. Spam blocker also no longer works. So I am now without all my saved emails and am getting page after page of garbage emails everyday that should have been blocked out by the spam blocker. I called tech support 10 days ago and was told they were aware of all the email problems and they would be fixed in 48 hours. 48 hours later I was told the same thing and ditto again after another 48 hours. Asking to speak to a supervisor gets me put on hold for 30 minutes and then the line magically goes dead. Today I was finally told that all my deleted emails will not be restored and that the spam blocker function is somewhere else. Where I don't know nor could they tell me. Tough luck I was told and put on hold again only for the line to go dead again. Customer service needs to change their name. To what I don't know but they sure don't provide any customer service. These folks and their service has gone from bad to worse and I truly believe they don't care. Internet service is very slow and their television service also leaves much to be desired as a lot of my HD channels just go blank for hours on end.
Description of Work: With their merger with Consolidated Communications it seems to me that their product, technical support, and customer service has taken a huge nose dive downward into the abyss.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0

$150

Stephanie B.
05/2013
1.0
internet service
  + -1 more
Overall, I will not recommend Surewest to anyone.
Description of Work: I have had Surewest for almost 3 years, in September 2012 I called to revise my services due to a significant price increase, when I called the gentleman helping me was friendly and gave me information regarding pricing. The pricing was pretty good so I asked with I would be under a contract with these discounts, I was told there would be no contract. I decided to order the service and confirmed again that I would not be under contract, again I was told no. They played the terms and conditions which did discuss contract termination, however, I was told repeatedly no contract. I called back today to drop my cable services and was told due to the fact I was under contract I would have to pay a $150 termination fee. With the termination fee and the monthly charges the service will cost me $475. No one at Surewest was helpful regarding the fact I was told no contract. They kept telling me ways I would charged more for a contract I was told I was not under. Once my contract is up I plan to cancel my Surewest services and will not recommend Surewest to anyone.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$475

Rebecca M.
03/2013
4.0
internet service, landline phone service, cable tv service
  + 1 more
Surewest used to be Everest and they are a local company. They seem to be more receptive than the other companies around here. The quality of their service for cable and internet is good. I have used them for years. I left them for a year, because they kept raising my prices. It would be $10 more this month and then they would wait 3 months and raise it another $10. I got so mad and called asking why my prices kept going up and then sometimes they would lower the price and sometimes they wouldn't. So I left them. When I came back they installed a bad router and I didn't realize it. For the longest time we were having problems and I finally called. I talked to one of their I.T. people and he was able to walk me through a series of tests and figured out it was a bad router. I drove over and picked up a new router at their office, which is like 7 minutes from my house, which is nice. Then the guy was very good. I am not very computer literate, so he was very good at giving me directions so we could figure this out. Then I was able to come home plug in the new router and everything has been working well since. When I picked up the new router at the place I sat and waited for about 20 minutes while the 2 rude girls at the counter took their time and then bad mouthed customers right in front of other customers. If you don't stay on them your price will go up.
Description of Work: I have a package with Surewest for cable, internet, and phone.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$115

Renee P.
07/2012
1.0
internet service, landline phone service, cable tv service
  + 1 more
I've had Surewest for years - since they were Everest. When they were Everest they were better. Don't be fooled - Surewest is NOT Everest. I am moving and wanted to cancel my service on my moving day and they told me I can't close out my account until I return their 2 cable boxes to Lenexa. Otherwise, they continue to bill till they get them back. I have never heard of this.I buy phone, internet and cable from them - I spend $192/mo with them and have spent way to much for years. When I asked the customer retention person for the supervisor, she left me on terminal hold and transferred me to some rep in another dept.I'll take time to go in person to return their stinking boxes DURING MY MOVE and then tell everyone on earth what a crummy company they are. I guess that's one way to retain business - don't cancel service when the customer needs it cancelled. Just continue to bill whether they can accommodate your ludicrous policy or not.They stink. I'll never say a good word about them again. I'm just sorry I didn't switch sooner. They don't deserve a dime of my money . . .
Description of Work: I have used Internet, Cable & local & long distance phone services from them for years. Now I need to cancel service because I'm moving & they wouldn't cancel. I have to go IN PERSON to close out my account.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Ron P.
02/2012
5.0
internet service
  + -1 more
I've used them a number of times to close the pool. He does a great job, and I'm very happy with his services. He is professional, and through. My neighbor even uses him now. I will continue to use him in the future.
Description of Work: Ron's Pool and Spa service cleans pools.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Debra P.
11/2011
1.0
cable tv service, internet service
  + 0 more
I wanted to switch to them and then my husband decided he didn't want to, so I called them back and I cancelled the service either the same day or the next day. The day I had set up for them to come, their service people came and I told them that I had cancelled it. They told me to call and remind them that I had cancelled it. All of a sudden a week or so later we didn't have any phone service, so I called the company that had been providing the phone service for us and told them that our phone was not working. They said that we didn't have phone service with them anymore because we switched to Surewest. I told them that we had cancelled the service but they said that Surewest didn't tell them that it was cancelled. We took the whole package from them like internet, cable TV service and things like that. For over twenty four hours because it was a Sunday we didn't have any phone service. It was really important because my husband is a physician and we have two lines. We have the phone line and we have a secure fax. They couldn't do anything about it because it was a Sunday and the people who would have to deal with it don't work on Sundays and I couldn't call Surewest and make them fix it because that would have been like accepting their service. I think the package was going to be around $100 a month by the time we added the secure cable and everything. The charge was for cable, phone, internet and secure fax. I was pleased with the price and things like that but my husband didn't want to switch because he didn't think it was going to be enough savings considering that he had to change his email address and he has got many contacts. I would give them an ‘F' for my overall experience because they were notified of cancellation twice and they didn't carry through; it was a major problem for us. They were punctual. They came on time. I would use them again because of their price but I wouldn't use them considering their professionalism.
Description of Work: I contacted Surewest for internet and cable TV service.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$100

Richard S.
06/2011
1.0
cable tv service, internet service, landline phone service
  + 1 more
1. First they tore up part of our yard to bury a new cable instead of using existing cable. 2. We are moving and tried to set up an appointment at least 2 weeks in advance and the earliest they could schedule an install date was 5 days after our desired install date. We then cancelled the appointment and set up an installation with another cable provider. When I called to cancel the appointment, the "customer service" representative was incredibly rude. 3. After we scheduled the appointment with another provider they called us to inform us that we were still under a contract and if we cancelled our service with them we would have to pay penalties. I was informed that we would have to pay $25/month penalty for the rest of the time left on the contract. This totals $150 but today I was informed that the total would be $350. SOMEONE IS LYING !!! 4. We have requested a copy of the contract and transcript of the phone call in which I supposedly agreed to this contract. I was told by 2 different people that I would receive a copy by email and have yet to receive it. THIS TO ME IS EXTORTION. THEY TRY TO STRONG ARM CUSTOMERS INTO STAYING BY TRYING TO SCARE THEM BY TELLING THEM THEY OWE OUTRAGEOUS FEES IF THEY CANCEL. PLEASE, SOMEONE TELL ME WHO TO CALL, BECAUSE THIS HAS TO BE ILLEGAL!!!
Description of Work: They provided phone, internet, and cable.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$125

SANDRA &GENE B.
11/2004
5.0
internet service
  + -1 more
EXCELLENT!!!!!!! INSTALLATION WAS ABOVE AND BEYOND. GREAT PRICE AND FAST ON RESPONSE TO PHONE CALLS.
Description of Work: INTERNET SERVICE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$57

JEFF P.
04/2004
5.0
internet service
  + -1 more
EVERYONE WAS COURTEOUS AND HELPFUL, FROM THE INSTALLERS TO THE SERVICE PEOPLE. THEY HELP WITH ANY PROBLEMS THAT COME UP.
Description of Work: CABLE WAS INSTALLED. INTERNET WAS HOOKED UP. LONG DISTANCE AND LOCAL SERVICE IS ALSO WITH EVEREST.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

04/2004
4.0
phone wiring
  + -1 more
EVEREST IS CHEAPER THAN OTHER SERVICES. RESPONSE TIME IS VERY QUICK.
Description of Work: PHONE, CABLE, AND INTERNET INSTALLATION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

KATHY E.
04/2004
4.0
internet service
  + -1 more
IT ALLOWS HIGH SPEED ACCESS. THE TECHNICAL SUPPORT IS GOOD.
Description of Work: WE PAY $40/MONTH. THEY PROVIDE US WITH INTERNET SERVICE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40

THOMAS L.
04/2004
5.0
internet service
  + -1 more
GREAT VALUE AND GREAT SERVICE. I ACTUALLY LIKE DEALING WITH THEIR STAFF COMPARED TO THE OLD PHONE SERVICE I HAD.
Description of Work: LOCAL PHONE CABLE AND HIGH SPEED INTERNET CONNECTION, ALL IN ONE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

04/2004
5.0
internet service
  + -1 more
EVEREST HAS BEEN A GREAT ASSET TO OUR TECHNICAL NEEDS. WITH THE DISCOUNTS THEY OFFER, HIGH SPEED INTERNET AND CABLE ARE AFFORDABLE. GOOD SERVICE, CONVENIENT LATE EVENING CUSTOMER SERVICE CALLS AVAILABLE.
Description of Work: COMBINATION HIGH SPEED INTERNET, CABLE, LOCAL PHONE SERVICE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

JULIE B.
03/2004
5.0
internet service
  + -1 more
TECHNICIAN WAS TIMELY, POLITE AND DID NOT LEAVE A MESS.
Description of Work: INSTALL INTERNET CONNECTIONS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

JOHN M.
03/2004
5.0
internet service
  + -1 more
THE SERVICE TECH KNEW WHAT HE WAS DOING, VERY INFORMATIVE TO US, AND COURTEOUS. THEY CAME IN, COMPLETED THE JOB WELL, AND THERE WAS NO MESS. THEY ARE ALWAYS AVAILABLE TO ANSWER ANY TECHNICAL PROBLEMS WHEN WE CALL IN.
Description of Work: THEY INSTALLED INTERNET SERVICE TO OUR HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25
    • 1(current)
    • 2

Contact information

14859 W 95th St, Lenexa, KS 66215

www.surewest.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Internet Service,
TV Service - Cable,
Phone Service - Landline,
Phone Wiring

FAQ

Consolidated Communications is currently rated 3.4 overall out of 5.

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Consolidated Communications accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Consolidated Communications offers free project estimates.
No, Consolidated Communications does not offer eco-friendly accreditations.
No, Consolidated Communications does not offer a senior discount.
Yes, Consolidated Communications offers emergency services.
Yes, Consolidated Communications offers warranties.
Consolidated Communications offers the following services: Internet, Cable & Phone Services

Contact information

14859 W 95th St, Lenexa, KS 66215

www.surewest.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM