Blue Valley Hardwood Flooring

They were very responsive. They were really good.

Blue Valley Hardwood Flooring performed work at our home during the dates of 3/11/2013 and 3/26/2013. We contracted with them to repair and refinish our hardwood floors. We had many issues during the entire process and the owner agreed that the work was still not done properly as of the ending date. In addition to installing the wrong type of oak in the kitchen and not noticing that before the floors were completed, the sanding was uneven, the stain was uneven and there were streak marks in the top coat. We gave this company 3 chances to complete our floors in a satisfactory manner. The first was on 3/11. The company agreed it was not done correctly and tried to fix the floors again on 3/22. This time the floors looked even worse and the company tried to fix the floors again on 3/26. At this point, the floors looked awful and the owner came to our home and agreed. He proposed to have us wait 30 days and have his company apply ANOTHER coat to the floors. I met with many contractors and also HIRED a certified floor inspector to inspect our floors and write a report. His conclusion was: "To conclude, the expressed concerns were found to be attributed to conditions that are a direct result of adversities that occurred during either the initial replacement of the localized area of a white oak as compared to that of a red oak that still existed in the home, sanding and final coating stages of the floor during its recent refinishing. These matters would be considered issues of poor workmanship that would not be considered acceptable per standards as set by the NWFA (National Wood Flooring Association) and sited above." The contractors and the inspector all agreed that the floors could not be fixed by adding another coat which is the only offer Blue Valley Hardwood made to us. In addition to the $4100 deposit we paid them (50% of the contracted total amount) , we incurred hotel and pet boarding expenses (which the owner agreed to pay during their 2nd and 3rd attempt to fix the floors) of $514.98. We also had to pay another contractor $400 to replace the flush mount wood floor vents that the company damaged by sealing them into the floor. The owner of this company WILL NOT refund our $4100 deposit. We paid for the wrong type of wood to be installed, we were out of our home almost all nights from 3/11- 3/26 and were left with a product that many contractors and a certified floor inspector stated could not be fixed with a scratch and re-coat. The only way to fix the floors was to start over which the owner was not willing to do. We had to hire another contractor to start over from the beginning. I have never had an experience like this and we just want our refund.

The floors in our new home were done by another company and did not turn out well. Blue Valley was brought in to assess and offer options- Jon was wonderful; very knowledgeable, professional and honest during our consultation. The guys worked with us to allow us to stay in the house as long as we could before moving to a hotel for the finishing. We are VERY pleased with the new floor. Though it is a hassle to have floors redone, the overall experience was good. (Cannot comment on price as this was covered by the builder.)

The job went very well. We are very happy with the new finish.

Bluevalley Flooring should not be allowed to do business or advertise.

No show for appointment and never called. Grrrrrrr! >:( This is just a note to verify that, as his response indicates, he did call a week later and was apologetic about the mix up. I had already hired someone else.