I purchased a deal for this company to come out and complete HVAC work at my house. They did not respond to my purchase, my messages through Angie's List, or my phone calls, thus I requested a refund.
Description of Work: I did not use this company as they did not return my calls or emails.
Rating Category
Rating out of 5
responsiveness
2.0
Jeff C.
10/2015
1.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Terrible. Never returned my call. Had Angies List call them. I called them. Never returned any calls. Ultimately had to cancel service. Embarrassing.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Ida M.
10/2015
4.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Add Freeon |Wnt OK
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$70
katherine W.
08/2015
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: Said he would be out that day and was, really appreciated that he asked me some questions before his arrival just to make sure the visit was necessary. Quickly replaced broken part and diagnosed broken fuse in panel. I was told that he was going to his warehouse and would let me know if he had a replacement part available. Didn't have one, but went over with me what to get, would use him again in a heartbeat. Thank you, Angie!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Anuradha P.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
yitzchak I.
05/2014
5.0
heating & air conditioning/hvac
 + -1 more
When my ac unit stopped working i called to make an appointment. After apologizing that he would not be able to get out to me for another day he preceded to diagnose the problem over the phone and gave me detailed directions on how to fix the problem. My ac works perfectly now!!
Description of Work: Diagnose my ac
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Collin J.
04/2014
1.0
heating & air conditioning/hvac
 + -1 more
I scheduled an appointment for them to come out. The appointment was not kept and they never showed up. I called twice on different days, couldn't get an answer, left a message, and they never returned my calls. I have since found someone else to do the work.
Description of Work: I purchased a Big Deal for $99 for a $400 credit towards a new furnace or AC.
Rating Category
Rating out of 5
responsiveness
2.0
punctuality
1.0
Yes, I recommend this pro
lara G.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
My furnace kept kicking off. Technician checked air flow through vents and coil. Turned out my system could only handle a cheap air filter. Problem solved.
Description of Work: Furnace tune-up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$83
Mitchell Y.
11/2013
5.0
heating & air conditioning/hvac
 + -1 more
It went well. Problem with furnace. It didn't work at all. Provider listened and scheduled an appointment, but also offered a suggestion for a simple solution. It worked, and I didn't need to have them come out. I appreciated the honest, straightforward answer. Thanks Alex Heating and Cooling!
Description of Work: I purchased a Big Deal from Alex Heating and Cooling.
Rating Category
Rating out of 5
Yes, I recommend this pro
$49
HELEN B.
10/2013
5.0
heating & air conditioning/hvac
 + -1 more
It was an Angie's List Big Deal that I purchased. It was fine and I would definitely use them again. They were quite courteous.
Description of Work: I used Alex Heating and Cooling to check my air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
tim T.
10/2013
5.0
heating & air conditioning/hvac
 + -1 more
I bought a "big deal" offer to get a new thermostat installed. I am a do-it-yourself handyman ordinarily but my thermostat wires were not labeled properly. After I explained the issue when I called to schedule the service appointment, the representative gave me a solution to try and it worked!
Description of Work: I purchased a Big Deal from Alex Heating and Cooling.
Rating Category
Rating out of 5
Yes, I recommend this pro
$49
Craig G.
06/2013
5.0
heating & air conditioning/hvac
 + -1 more
I didn't use them.
Description of Work: I didn't use them.
Rating Category
Rating out of 5
Yes, I recommend this pro
$40
selina J.
04/2013
5.0
heating & air conditioning/hvac
 + -1 more
The experience with Suburban Heating and Cooling was very good. They explained what they were doing to my furnace. He suggested some things that would improve the longevity of the furnace. It was good. I was very impressed. It is an older furnace and he suggested to watch out because it was kind of on it's last legs.
Description of Work: I bought a Big Deal for Suburban Heating and Cooling. They checked out my furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Troy O.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
Very well. Good communication, timely service, fixed issue.
Description of Work: Changed faulty circuit board in furnace.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Kelly C.
12/2012
4.0
heating & air conditioning/hvac
 + -1 more
Had them out to look at our AC. We thought that it may have gone out. After their review, it was identified that the damage should be covered by our home warrenty. Their suggested services were EXTENSIVE. The result, with the contractor our home warrenty sent out was minor. We didn't go this route; but had we, I believe it would have been costly. We still had to pay for their visit and consultation.
Description of Work: Had them out to look at our AC. We thought that it may have gone out. After their review, it was identified that the damage should be covered by our home warrenty. Their suggested services were EXTENSIVE. The result, with the contractor our home warrenty sent out was minor. We didn't go this route; but had we, I believe it would have been costly. We still had to pay for their visit and consultation.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Chidiebere O.
11/2012
4.0
heating & air conditioning/hvac
 + -1 more
It was ok. He inspected and performed some maintenance work on the furnace.
Description of Work: Furnace inspection and maintenance.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$39
Larry B.
08/2012
5.0
heating & air conditioning/hvac
 + -1 more
They did an excellent job, as always. They are easy to work with and have never overcharged me.
Description of Work: They corrected a heating flue issue I was having.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Larry B.
08/2012
5.0
heating & air conditioning/hvac
 + -1 more
It was good. They are always great.
Description of Work: Check up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Larry B.
05/2012
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Brandon H.
11/2011
5.0
heating & air conditioning/hvac
 + -1 more
Work performed professionally, punctually and affordably!!! Clay, Wes and their technicians have been great doing business with. Have referred them to friends in the past with great results and will continue to do so.
Description of Work: Hired to replace AC & Furnace this summer and install a humidifier this fall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,265
Response from Alex Heating and Cooling
Thanks Member!
MERRIE M.
10/2009
5.0
heating & air conditioning/hvac
 + -1 more
Rob Steele with Suburban Heating and Cooling is the only guy I will call for heating and air conditioning. He is honest, knowledgeable, hard-working, gets the job done in a timely manner, explains everything to you, and he doesn't charge based on where you live (Southern Johnson County prices). He will even tell you where to buy the special filters at a cheaper rate (half the price)
Description of Work: Rob Steele performed routine fall furnace maintenance on two furnaces in 4000 sq/ foot house
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Alex Heating and Cooling is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
Alex Heating and Cooling accepts the following forms of payment: Check,MasterCard,Visa
Yes, Alex Heating and Cooling offers free project estimates.
No, Alex Heating and Cooling does not offer eco-friendly accreditations.
No, Alex Heating and Cooling does not offer a senior discount.
No, Alex Heating and Cooling does not offer emergency services.
Yes, Alex Heating and Cooling offers warranties.
Alex Heating and Cooling offers the following services: Sales & insulation.