Thank you so much for the review! We look forward to continuing working with you!
Marc B.
05/2016
5.0
siding
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you for the great review!
Frank M.
05/2016
5.0
handyman service
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from ACE Hardware Home Services
Thank you so much for the kind review. Laurie Thompson-owner
John G.
04/2016
5.0
handyman service
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you for the feedback! We appreciate it very much!
Sandra J S.
04/2016
5.0
handyman service, woodworking
+ 0 more
unknown
Description of Work: electrical, minor carpentry
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from ACE Hardware Home Services
Thank you so much for the wonderful review! We appreciate the feedback!
Janet P.
03/2016
5.0
remodeling, home remodeling
+ 0 more
unknown
Description of Work: They did a bathroom remodel. The serviceman, Bryan, brought my bathroom from the 70's to 2016. The floor is beautiful, the framing of the mirror looks great.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you so much for the wonderful feedback! We appreciated the opportunity to work with you & we are so happy with the outcome!
Stephen B.
03/2016
4.0
handyman service, house painters, interior painters
+ 1 more
unknown
Description of Work: Replaced a small portion of a wall on the garage and painted it. Good. No follow up.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you for your feedback. We appreciate the opportunity to improve our processes to meet customer needs & satisfaction.
Description of Work: Tony remodeled a bathroom-demo; reconstructed some walls: retiled floor and shower; installed vanity and sink. He is great! Always showed up early, ran everything by me, made great suggestions about best way to proceed, etc. I would highly recommend Handyman Matters and Tony!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from ACE Hardware Home Services
Thank you so much for the wonderful review! We hope you enjoy the newly remodeled bathroom! Please think of us for any future projects.
Aaron L.
03/2016
5.0
handyman service
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you so much for the wonderful review! We appreciated the opportunity to work with you!
Kelly S.
03/2016
5.0
handyman service
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you for the review!
Jan W.
02/2016
5.0
handyman service, propane sales
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$125
Response from ACE Hardware Home Services
Thank you for your review! You are a pleasure to work with!
Jaime W.
02/2016
5.0
handyman service, basement remodeling
+ 0 more
unknown
Description of Work: We've used HM extensively over the past 3 years for a huge variety of work we needed done around the house. Most recently, they came out to give us a quote on some basement storage. While we decided not to do that project, we would absolutely use HM again based on our previous experiences with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
We value our return customers and always appreciate any feedback. Thank you, Laurie thompson-owner
Ann Marie B.
02/2016
1.0
drywall, handyman service, interior painters
+ 1 more
unknown
Description of Work: Handyman Matters did a 5400 sq foot interior paint job, with lots of child wear and tear on the drywall repairs. The bid was mid range, they kept adding and adding charges for work i was told came with the paint job. this was by far, the worst experience I've ever had with home improvement. They took 5 weeks, i paid $8k over estimate, and got one, yes one, coat of paint. I'm going to have to do another few coats myself. No killz/primer, and the paint is not family friendly as promised. One wipe down and the paint is gone. This was a huge job, and i was taken advantage. | |However, the craftsmen were good,fair and professional. | |But the lead painter, who's wife owns the business/franchise...had only one helper, took 5 weeks and then had to be called back for VERY noticeable missed areas. No tape was used, and his hand was not steady enough to utilize that technique. He made me feel uncomfortable, he was odd, chatty, lazy, and very unprofessional. These 2 painter men came in and out of our home as they pleased, some days going to Lowe's 3 times, and worked very slowly. I have lost faith in the "untouched" consumer reviews, bc no one would rate this company #1.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$15
Response from ACE Hardware Home Services
I intend on contacting Angie’s list as many of the things the customer said are boldly incorrect, which can be proven. We were on time and on budget. It is true we had to come back and correct some items, we did immediately after she contacted us and didn’t leave her house until she was completely satisfied. • We did not add anything to the original painting estimate, in fact we painted the dining room for free. • We did miss some drywall holes, on the original estimate, which we re-quoted at an additional $400. My estimates are detailed to the point that you could clearly see those repairs were left out of the original • She added a project to put in an entire new wall which we added a charge of $1,229, which she approved • No other changes were done to the price other than reducing it by $100 due to a door reduction HERE IS THE MEMO SENT TO HER ON 11/8. [Member Name Removed], We finished your job on the 21st of October, so you must understand my shock on the voice message you left me. • Throughout the project we made sure everyone was happy with the work. That being said, if you have some areas we need to correct, we do guarantee our work. I will be calling you today to set up a time when me and Steve can come and look at the job • I am sorry about the miscommunication of the timing of the project. We originally estimated being done on the 23rd and we were done on the 21st. I know it is hard to have people in your home for almost a month, counting the repairs, building of the wall and installing the new doors. I do appreciate your patience and your generosity. • I assure you that we did put 2 coats of paint on all the walls. There is no way, with all the drywall repairs, would it have worked with just one coat. • We used BEHR paint which we use all the time and never have any issues with it. Ketchup has very damaging chemicals. Most paints are not going to be able to take that type of treatment. It takes paint several weeks to fully cure. “Water Based/Latex Paint ~ Dry Time 1-2 hours – Cure Time 21-30 days”. DO NOT RUB hard on your walls anytime, especially before the paint is cured. • WE WILL COME AND FIX THE SPOT WHERE YOU WIPED OFF THE KETCHUP and we will look at some of your other concerns. We do want to make you happy. I usually am open to both good or not so good reviews. It helps me improve my company. In this case, I feel I need to defend my reputation.
JOHN S.
02/2016
4.0
electrician, handyman service, insulation, plumbing, ceiling fans, home remodeling
+ 4 more
unknown
Description of Work: They replaced an exhaust fan in the bathroom with a combination light/fan/heater unit that I had purchased previously, which required running a dedicated circuit, and also a new exhaust fan in the kitchen. I was pleased with the quality of the installation. There was some obvious tension between members of the crew during the process which didn't bother me, but I didn't think it was very professional. The work required them to do some wiring in the attic, and as they were finishing up the project, I requested that they make sure that they spread the insulation back over the plumbing up there. I had problems after a different contractor did work up there with pipes freezing. (After that experience, I added more insulation which took care of the problem.) The younger members of the crew assured me that they had spread the insulation back out. On a very cold December night my pipes froze, and I went up in the attic to discover that some roll type insulation that I had put up there was thrown off to the side, and there was only an inch of insulation over some of my pipes. Fortunately they didn't burst, but I was not happy. I think the crew leader should have gone up to inspect the work of the younger guys.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$1,300
Response from ACE Hardware Home Services
I am so sorry this was not a better experience. Our process does include the lead craftsman checking and being responsible for the other craftsmen. I am not really sure what went wrong on your job. I have discussed your project with the lead and he thought everything went well, and plans to be more careful in the future. Again, thank you for the feedback!! Laurie Thompson-owner
Chuck K.
01/2016
5.0
drywall, handyman service, interior painters
+ 1 more
unknown
Description of Work: Drywall repairs and painting throughout the Home. We were very satisfied with the quality of the repairs . Ron, the service provider, apparently had some personal issues at his home which resulted in his leaving and returning several times. But, he did get the work done in a single day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$770
Response from ACE Hardware Home Services
Thank you so much for the wonderful review! We are glad you are happy with the work & hope you think of us in the future if needed.
Jean T.
12/2015
5.0
decks, handyman service, doors
+ 1 more
unknown
Description of Work: The screen was replaced in one of my deck doors. The repair went well and I am very satisfied with the work done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$103
Response from ACE Hardware Home Services
Thank you so much for the wonderful review! We appreciated the opportunity to work with you & hope to help you with any future projects you may have!
Carol C.
12/2015
5.0
handyman service, doors
+ 0 more
unknown
Description of Work: They spackled and painted two bedrooms. These rooms were in pretty bad shape and they did an excellent job of the work. The rooms look fantastic! Steve was very helpful in making paint suggestions and in communicating with me throughout the day. I would use them again in a minute!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$499
Response from ACE Hardware Home Services
Thank you so much for the wonderful review! We are happy to have been able to help. Please think of us for any future projects.
Jennifer M.
12/2015
5.0
handyman service, interior painters
+ 0 more
unknown
Description of Work: 2 full days of work | |Painted ceilings in entryway & living room | |Also painted walls in entryway & living room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from ACE Hardware Home Services
Thank you so much for the fantastic review! We were very happy to work with you and hope you think of us for any future projects!
Daniel S.
12/2015
5.0
handyman service, remodeling, home remodeling, interior painters
+ 2 more
unknown
Description of Work: I used HandyMan Matters to do some refurbishing after suffering a house fire. They basically remodeled my master bathroom and repainted the master bedroom. The owner of the company came out to look at what needed to be done and write up an estimate. She was very courteous, punctual and professional. The company was very accommodating when I needed to update or add on to the work that needed to be done. All work was performed to specification, on time, and on budget. There was a small oversight on finishing work related to a missed communication between the two different work crews that were out at my house, but when this was brought to the attention of the office staff they promptly scheduled an employee to come out and do the work. The workers that I dealt with while the job was underway were all very friendly and professional. And most importantly they performed quality work. I have a laundry list of other home projects that need to be done, and I plan on using HandyMan Matters to complete all of them. I'm also very quick to recommend this company when I hear that friends, family or coworkers need to undertake a home improvement project. Kudos to HandyMan Matters. I look forward to working with you again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from ACE Hardware Home Services
Thank you so much for the great feedback! We were so happy to perform the work and get your projects completed to your satisfaction.
Carol A.
11/2015
5.0
handyman service
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from ACE Hardware Home Services
Thank you very much for your review! Please let us know if there is anything we can help with in the future.
debbie M.
10/2015
5.0
handyman service
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you so much for your review! We appreciate the opportunity to help with your project & look forward to hearing from you if anything comes up in the future.
Jan W.
10/2015
5.0
handyman service, woodworking
+ 0 more
unknown
Description of Work: The man that came to my home is James. He was absolutely wonderful. He has experience in carpentry and electricity and several other things. I loved him and will get him again very soon. Jan Warner |P.S. I can't remember the date of service. He came several times
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from ACE Hardware Home Services
Thank-you for your review! We are happy you are satisfied with everything!
Jacques & Linda B.
10/2015
5.0
house painters
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,110
Response from ACE Hardware Home Services
Thank you for your feedback! We look forward to helping you with your future needs!
Patricia J.
10/2015
4.0
handyman service
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you very much for taking the time to rate our service. We appreciated the opportunity to work with you!
Description of Work: Originally I contracted with Handyman Matters to replace the original bathroom exhaust fans with new Panasonic exhaust fans which I had purchased from Amazon.com (3 exhaust fans total). A crew of 3 people showed up including an older man and two younger men. Initially I thought that all went well. Ironically the following day I was up in the attic crawl space with an insulation contractor whereby I noticed the truly awful job performed by one of the master bathroom exhaust fan installers. They had disconnected the exhaust line from the vent in the house exterior siding and they had thrown the old exhaust fan through the ceiling letting it lie in insulation. The new exhaust fan installed was not connected to anything. To make matters worse as luck would have it overnight we had a spring storm with strong winds and which drove rain into the crawl space where it never should have been in the first place. Besides the shoddy workmanship which was passed off as "installed perfectly". What really makes me angry is that I had only gone up in the attic crawl space for the first time ever the following morning. How much damage would have occurred had I not been up there heaven only knows. | |After repeated trips they (Handyman Matters) did correct the exhaust tubing, and replace the venting on the side of the house which was damaged by the exhaust fan which was thrown at it. The owner of the business apologized profusely. | |A couple weeks later we used "Mark" from HandyMan Matters to install ceramic tile in a laundry room which we had renovated. Mark did an awesome job tiling the laundry room which ran about $1200 in labor. | |So I had markedly different experiences from different people at this company one experience was outstanding and one experience was a nightmare. | |I think this was an accurate description of events. | |
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$300
Response from ACE Hardware Home Services
We were in the wrong. This happened almost 19 months ago and it is still fresh on our minds. The craftsman who did the work is no longer with the company due to his inability to perform to our standards. I would agree the first project was a nightmare. We persisted until we made the customer happy. We were happy that the customer allowed us to make it up to them. The second chance allowed us to show the type of work we are known for. This customer has us out initially on 2/13/14. We came to give an estimate on several items within their home. Our bid was accepted by the customer, and we started the project on 2/19/14. On 2/21/14, we received a call from the customer that the vent flaps were a bit noisy, and they wanted us to come out to take a look. We went out that same day to find that the new fans allowed more air through, therefore, the customer might have experienced a different noise than before with the old fans. The customer was happy when our craftsman left that day. Then we received a call 2/24/14, stating that he thinks the vent flaps have been damaged. We again sent our craftsman out to repair what the customer thought might have been damaged. The customer again, seemed pleased before our craftsman left. On 2/26 the customer asked for another bid for a different project. We had an estimator out, and they accepted the bid, which we started 3/3/14, and the customer was very happy with the results. Once again, almost a month after we initially came out for the installation of the vents, on 3/14 the customer said there was a broken vent on the outside of the house. We immediately went out again and replaced the vent. We are very prompt when it comes to taking care of our customers, and our number one priority is to have a happy customer during, and after we leave their home. We came out several times, all of which the customer was happy each time we left, to make things right for them. We would have been more than happy to come out again if the customer was not pleased with something. Thank you for your input!!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Interior Painting,
Drywall,
General Remodeling,
Plumbing,
Finished Carpentry and Woodworking,
Doors,
Electrical,
Kitchen and Bath Remodeling,
Unfinished Carpentry,
Ceramic Tile,
Lighting
FAQ
ACE Hardware Home Services is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
ACE Hardware Home Services accepts the following forms of payment: Check
Yes, ACE Hardware Home Services offers free project estimates.
Yes, ACE Hardware Home Services offers eco-friendly accreditations.
Yes, ACE Hardware Home Services offers a 10% senior discount.
No, ACE Hardware Home Services does not offer emergency services.
Yes, ACE Hardware Home Services offers warranties.
ACE Hardware Home Services offers the following services: Handyman, General remodeling, Kitchen & Bath remodeling, Doors, Drywall, Electrical, Carpentry, Fencing, Flooring, Interior & Exterior Painting, Plumbing, Basement remodeling, Tile
Foundation repair, Full vinyl siding installation, Entire driveways, Entire roofs, Additions