I was pleased with the work. He replaced the exterior door and checked my gutters. He said they were clean so he didn't have to charge me to clean them. He also readjusted a toilet's water intake and told me how to fix it myself if I had a problem in the future. I will definitely use him again.
Description of Work: Replaced exterior door, cleaned gutters.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$187
Response from ACE Hardware Home Services
It was a pleasure meeting you and working for you. Thanks!!! Laurie Thompson-owner
Steve B.
06/2011
5.0
drywall, handyman service, interior painters
 + 1 more
Chris did an excellent job of repairing my dry wall areas and keeping me infomed of the status. I would use this company again.
Description of Work: Fixing of dry wall where I had water damage including some ceiling areas. Painting the repaired areas.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from ACE Hardware Home Services
thank you very much for the review. Laurie Thompson-owner
Gerry K.
06/2011
5.0
drywall
 + -1 more
He came out and did an excellent job. The man who came out was a very nice guy. I referred him to my daughter as well.
Description of Work: I had them come out to close up a hole in a drywall ceiling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$385
Gerry K.
06/2011
5.0
gutter repair
 + -1 more
Initially there were some problems with the work, but they came back and redid the whole job without charging me anything for materials or labor. I've called them since to do other work for me because I know they stand behind their work.
Description of Work: I had them put up some gutters for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paula M.
06/2011
1.0
ceramic tile, handyman service, interior painters
 + 1 more
The person wa on time to go over the work that I wanted done. He was pleasant and said they could do all of the work. I never heard from them again. I called the company 2 times the following week and asked for the person giving the estimate to call me. I have not heard from them. Needless to say I am not going to be using this company.
Description of Work: I was looking for someone to repair 2 celings, to repair grout in a shower, tile a laundry room, paint an entry hall and hallway. I also wnted a quote to take down the popcorn ceiling throughout the house.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from ACE Hardware Home Services
I truly apoligize, this slipped thru the cracks. As you can see by our 45 other reviews we have As on responsiveness. I am willing to personally meet with this customer and give a discount based on the frustration my company has caused. Sincerely, Laurel Thompson-owner
Marc worked on the bathroom. He is a very hard worker, he did a great job. He offered suggestions and kept me up to date on each step and cleaned up and moved the trash to the curb for pickup. Chris installed the ceiling fan, also a good worker. I would definitely recommend this company.
Description of Work: Install bathroom vanity, top and faucet, remove built in medicine cabinet, install new toilet, install ceramic floor tile, patch and fix sheet rock where medicine cabinet existed and repair walls from a difficult wallpaper removal. Also had them replace a bedroom ceiling fan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from ACE Hardware Home Services
Thank you so much for the review and it was a pleasure working with you.
Monica V.
06/2011
5.0
handyman service, woodworking, doors
 + 1 more
Great. I was in a panic because they had delivered a refrigerator and then it was a bit too large. So I took off the trim and managed to get it in but then the doors wouldn't open. I was in a panic to get everything put back together and the new smaller refrigerator was delivered. It was raining so they sent someone right over since an outdoor job had been cancelled. He help me get the refrigerator unstuck, put the trim back and fixed two doors that wouldn't shut correctly. He was a life savor and I had had quite the week moving in coordinating movers, delivery guys and carpenters.
Description of Work: Replaced trim Fixed 2 doors
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from ACE Hardware Home Services
thank you for the review.
Patricia W.
06/2011
5.0
handyman service
 + -1 more
They were quick to get back to me when I contacted them Good to work with my schedule. Took great care of my antique bookcase was very careful. Price was real reasonable. I would use them again.
Description of Work: Handyman Matters of Johnson County Basic handyman things. Moved a large bookcase with antique glass in the door that was attached to wall. After moving it they had to reattach it to the wall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from ACE Hardware Home Services
thank you for the review. Laurie Thompson-owner
Carol W.
06/2011
5.0
handyman service, siding
 + 0 more
It went well overall. Chris was professional and seemed knowledgeable on many subjects. He gave me estimates on a couple of other things while he was out. I would ask for him again.
Description of Work: Fixed a whole in the siding caused by something hitting the house in a wind storm.
He seemed to know what he was doing, and did a good job.
Description of Work: He installed lighting in the bathroom. He also installed a door, and installed lighting outside on my back porch and the front of my garage. He also put in a new fan in the bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amber S.
06/2011
5.0
drywall, handyman service, plumbing
 + 1 more
We had a leak under our sink, coming from our sprayer. We also needed to have damage repaired around a few of our windows caused by leaks from the winter. He repaired the drywall, though he did miss a few spots that we had to go back and do ourselves. He also replaced our sprayer for the kitchen sink. This is where things got a little hairy... and I honestly am not sure how to rate my experience. i'll tell you what happened and you can decide for yourself. As he was replacing the sprayer, he had some trouble with some of the pipes under the sink. He said things were so rusty down there that things were fused together. After a long time of really struggling with it, he finally got the sprayer installed, but in the meantime more damage was done. Our sink was leaking worse than ever. Now the leak was coming from under the faucet. He said that now the faucet would need to be replaced, and possibly the entire sink since the rust was so bad. He was honest, and he said that if he did it it would end up being way more expensive. And, honestly, he didn't seem too confident about his ability to do it. So, I had him stop, and I called in a plumber to finish the job. The plumber did replace the faucet, and he didn't have any trouble getting it out. I do appreciate his honesty in telling us that we might want to have a plumber do it, and I'm very glad that we did. He quoted us over $300 in addition to what we were already spending. The plumber only charged $95. The cost to repair the drywall (just filled it in with putty and sanded it down), was way more expensive than we expected. He did do a good job though. Also, both times that he came out (once to give a quote, the next time to do the work) he was an hour early! I'm glad he wasn't late, but at the same time, having someone show up an hour early can also upset your schedule!
Description of Work: Replaced kitchen sink sprayer. Repaired water damaged drywall.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from ACE Hardware Home Services
thank you for the review.
Berwyn S.
05/2011
4.0
ceramic tile, concrete repair
 + 0 more
Received an estimate in a very timely manner. Individual was professional and had no issues with the job duties. Estimate was fair and was estimated a 4 hour job. I did have to call and extend the concrete repair to under the step so there was solid ground under that step. Same person who presented the initial bid said it would be minimal if not the same bid. Work was very good. The additional cost for the concrete under the step increased the bid substantially. Job did take additional time as worker had to leave to get additional supplies for the repair that we discussed in advance and to do the additional concrete repair.
Description of Work: repair concrete from deck reconfiguration, add concrete under the bottom step and repair/replace loose tiles. Bid $375
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$630
Response from ACE Hardware Home Services
We typically do everything in writing. After we gave our bid of $375, we received a phone call asking that additional work be done. The addition was a concrete slab under the steps. Of course, adding a concrete slab which required re-bar, additional digging, additional concrete, etc... would cost more money. The craftsman got on-site and looked at the addition and called the customer, who was not home. Our craftsman explained that it would be more money and they gave him the go-ahead. The spouse was who arrived home after the job was complete and was not aware of the increase. I believe this was a big misunderstanding and miscommunication, and that is why our policy is to put things in writing before starting a job. We could not do that in this case. Our company prides ourselves in meeting our quotes, or in some cases charging less than our quote. If the job scope changes or something is added on, we, of course, re-bid. We would definitely work with this customer in the future, however, we would make sure we are better at communicating the scope and price to both homeowners before starting the job.
Elizabeth B.
05/2011
5.0
handyman service
 + -1 more
Repairman secured fencing and back entry with screws and did a good job.
Description of Work: Repaired wooded fence and rear entry steps
We first met with Laurel at our house to go over what we were hoping to have done. She was very professional and courteous. The estimates were emailed to us the very next day. They were very reasonable. We scheduled for them to come out and fix four things for us: a leaking chimney, a broken faucet, a broken electrical outlet and to install a ceiling fan in our living room. The actual repairs were done by Brendon. He arrived right on time and was wonderful. Everything was done perfectly and in record time. Our final cost was considerably less than what the estimated price was. We couldn't be happier. We will definitely be calling them again soon to work on some more of our "to do" list!
Description of Work: Fixed a leak in our chimney flashing and patched some drywall that had some water damage, installed a new kitchen faucet, fixed an electrical outlet, and lastly installed a ceiling fan in our living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from ACE Hardware Home Services
Thank you so much for the review!!!! Laurel Thompson
Tania S.
04/2011
5.0
handyman service
 + -1 more
I called Handyman Matters out for a quote. The company provided the quote the same day via email. I was very happy with the work that was done. The work cost less than the original quote.
Description of Work: Fence repair - straighten, replace bad boards, added additional support
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from ACE Hardware Home Services
Thank you for your input!!!
Kelli C.
04/2011
5.0
electrician, handyman service
 + 0 more
Everything from scheduling through completion was handled expertly.
Description of Work: This was my second call for assistance. The first call was expertly completed on time and meet all expectations. There were several misc. small jobs I needed completed around the house. Swapping out light switches, replacing a small section of facia board on the house... The second visit actually involved helping open the pool for the spring and helping with other small tasks. I will certainly call again in the near future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from ACE Hardware Home Services
Thank you for your input!!!
Dale H.
04/2011
5.0
ceramic tile, handyman service, home remodeling
 + 1 more
The owner, Laurel Thompson, responded quickly to our request for an estimate and scheduled the work to be done. The man who did the actual work (Brendon) was curteous and it was comfortable to have him in our home. He did a fine job with the repairs.
Description of Work: Replaced backer board and tiles in a shower that had been damaged by leaking.
I have pretty much put all that into the above comments. It went very well, with delays only caused by waiting for the Prairie Village code enforcement guy (who was also very helpful) to come to approve periodically. He knew I had serious pain problems with climbing stairs so was very responsive. I can't think of any problems to relate. Because of my back problems, Marc constructed and tiled a platform to raise the washer and dryer to a level that kept me from bending over. I now can just open them and toss things in without bending over. A big plus for my arthritis in my back.
Description of Work: I couldn't have been happier with this contractor. I have had a lot of work done in the past and this company surpassed them all . I thanked myself every day for selecting them. You won't be sorry if you hire Marc and Lory, his boss. Marc Graham did most of the work with a master plumber, master electrician, a painter, and an excellent helper who worked with him on some of the project. What I had done was extend my kitchen into the southern 1/4 of my garage. Marc fully insulated it, actually made it into another room off my kitchen, door added, installed vents for heating it, moved my freezer, washer and dryer, large cabinet into the room so I wouldn't have to walk up and down those steep steps into the basement to do my laundry, etc. Marc installed a cabinet with basin in it so I could wash my poodle without having to take her downstairs. He installed a west window above my freezer and put a platform there so my cats could be more comfortable looking out over my Red Baron Crabapple tree to see all the wildlife activity. That was his idea. He loves cats and dogs. My dog, Lily, loved him and rushed to him every time he came in. He enjoyed playing with her. He made several excellent suggestions with regard to the paint color, floor tiles he installed, and was careful to communicate with me every step of the way to be sure that all met with my approval. He worked with Prairie Village code enforcement very amicably, installed more smoke detectors they recommended and didn't charge me for putting them in. What a guy!. I have had floor tiles installed before, in my kitchen, bathrooms, but never have I had such care and workmanship on the tile he installed in my new laundry-pantry room. He and the other workmen cleaned up every day and kept the inescapable dust to a minimum. They were careful to be as unobtrusive as possible. My life was not interrupted at all while they worked. I did make coffee every day as Marc was an avid coffee drinker. In short, hire these folks and you will be happy with the work, the price and the attitude Marc exhibits.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from ACE Hardware Home Services
Member, It was such a pleasure working with you. You are great customer. Thank you so much for the review. Thank you again!!! Laurie Thompson-owner
Laurel and her team were an absolute pleasure. I've never dealt with a contractor who was as responsive and professional. I would heartily recommend this company to friends and enemies alike. The pricing was very fair and the work was outstanding. We are preparing to sell our house. As a result we had a number of items that needed repair before we could put our house on the market Todd fixed our deck to the point that it looked like new for pennies on the dollar. He went on to repair the tile in our kitchen and repair puppy damage to the drywall in our basement (large puppy). Marc made old, damaged casement windows look like new. Over all, I couldn't be happier. I would be remiss if I didn't mention Laurel's husband Steve at The Neighborhood Painter. He painted our Master Suite at less than half the price of other local painters and his work was fantastic.
Description of Work: They provided a wide array of services for me, including deck repair, tile work, dry wall, repairing damage from a large and wonderful puppy, window repair repair at 1/3 the cost of new windows, and power washing a side of my house that is over three stories high that few other people would touch.,
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Michael K.
03/2011
5.0
handyman service, plumbing
 + 0 more
The overall experience was great. Very prompt and capable and pleasant. I had to replace one faucet completely and they provided free install because the wrench had roughed up part of the repaired faucet. They were very pleasant to deal with and I would use them again.
Description of Work: I had two cartridges replaced in a bathroom faucet and shower. A slow drain was cleared and caulking was done in another shower. New facuet was installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
james L.
03/2011
5.0
electrician, handyman service
 + 0 more
Outstanding!!! Branden was very professional and took pride in doing things right. He ran into some problems with the outside light fixture so, it took extra time. I thought here it comes...being charged more than the original quote. What a surprise, he submit me the bill matching the the quote. This is highly professional and ethical company.
Description of Work: install ceiling fan and outside large spot for flag
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Response from ACE Hardware Home Services
Thank you so much! We really appreciate the feedback.
Jason C.
03/2011
5.0
handyman service, siding
 + 0 more
We had issues with our siding, which was essentially falling apart in several places, one of which was severe enough to cause water intrusion in our master bedroom. Lead craftsman Mark came over and gave us an estimate of $1300, but as work progressed the siding issues were found to be more severe. He promptly notified us of the severity of the issues, so it was no surprise when he stated the cost would be about $3000. We authorized the work to be performed, and he and his crew did a great job and in a short amount of time. He also repaired a hole in our chimney caused by a woodpecker. Overall, we have been pleased with Handyman Matters, and the courteous and professional service from Mark and Lori.
Description of Work: Replaced siding on our house, repaired a hole in our chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
JEAN S.
03/2011
5.0
handyman service, lighting
 + 0 more
He did a really good job. He was nice, and did everything I need. He was able to fix things that other people said could not be done.
Description of Work: I had a lot of little things for him to do. He took care of about 9 different things for me. He put up a shelf for me among
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dawn E.
03/2011
5.0
handyman service, roofing
 + 0 more
I had them go and look at my son?s house. They had bought the house less than a year ago and the seller had not disclosed everything. It was a big mess and they had water coming into the house. The guy from Handyman Matters was exceptional and very responsive. He came out a couple of times. He wasn't able to get on the roof since the weather was not cooperating and he made another trip for that. Then, it was like they just dropped off the grid. I think the guy's father had to have open heart surgery or something and he had to go out of town. My son tried contacting him again and told him that he wanted to give him the business, but they just dropped off the grid and we wound up going with somebody else.
Description of Work: Handyman Matters had given us an estimate for roofing repair and interiors.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
3.0
punctuality
5.0
$3,000
Response from ACE Hardware Home Services
We went out several times at no charge giving many different summaries of the different types of damages. The craftsman on the project had to move to Texas quickly. He took over his father's business. We did receive an e-mail stating they wanted us to do the work. We did neglect to set up a time to review the previous craftsman's analysis. With Greg quitting on the spot, we had several other of his jobs to try to juggle. This is not typical of Handyman Matters to drop the ball. Since Greg spent many visits and several hours in his investigation, we needed to get another craftsman up to speed.
MARY C F.
03/2011
5.0
home remodeling, interior painters
 + 0 more
They did a very good job. They were the nicest, hardest working people I?ve ever had in my home to do work. The manager came in and wasn?t pleased with the condition of the house and she had them come in and vaccum and mop the floor. They were interested in doing exactly what I wanted them to do. They made it clear that they were there to do the job the way I wanted it done. They would redo anything to my liking. I would recommend them to anyone.
Description of Work: repaired the ceiling and repainted
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Interior Painting,
Drywall,
General Remodeling,
Plumbing,
Finished Carpentry and Woodworking,
Doors,
Electrical,
Kitchen and Bath Remodeling,
Unfinished Carpentry,
Ceramic Tile,
Lighting
FAQ
ACE Hardware Home Services is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
ACE Hardware Home Services accepts the following forms of payment: Check
Yes, ACE Hardware Home Services offers free project estimates.
Yes, ACE Hardware Home Services offers eco-friendly accreditations.
Yes, ACE Hardware Home Services offers a 10% senior discount.
No, ACE Hardware Home Services does not offer emergency services.
Yes, ACE Hardware Home Services offers warranties.
ACE Hardware Home Services offers the following services: Handyman, General remodeling, Kitchen & Bath remodeling, Doors, Drywall, Electrical, Carpentry, Fencing, Flooring, Interior & Exterior Painting, Plumbing, Basement remodeling, Tile
Foundation repair, Full vinyl siding installation, Entire driveways, Entire roofs, Additions