Very professional job - Very clean! Very respectful - door looks like it was included in the original build of the house!!
Description of Work: We had a hole cut into the outside of our house and had a dog door installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from ACE Hardware Home Services
We are so glad you are happy with the work! Thank you for the wonderful review!
Nancy H.
07/2014
5.0
handyman service, interior painters
+ 0 more
The painting crew from A Neighborhood Painter (the owner Steve and his painter Jason) have now done 2 large painting jobs for us. The first was a bedroom and bathroom which had been trashed by previous painters and the second job was an entryway ( with two sets of stairs and a high ceiling ) and a relatively long hallway with several doors. Steve and Jason were wonderful. They were very competent, did a wonderful job with the painting and were always eager to please us as customers. Steve explained everything they would do and asked for input along the way. Thank you Steve and Jason.
Description of Work: A Neighborhood Painter is the painting company used by Handyman Matters of Johnson County. It is a separate company but I want to review it in connection with Handyman Matters because I appreciate the professionalism with which Laurie (broker for Handyman Matters) works. She was very prompt in meeting with us to get us initially connected with the painting company. We will call her again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from ACE Hardware Home Services
I am the owner of Handyman Matters, Laurie Thompson, and we so appreciate the raving review. My husband Steve Thompson owns A Neighborhood Painter, in addition to managing all the painting for Handyman Matters. He wanted me to mention how much he enjoys working with this customer. Thanks again, Laurie Thompson-owner
KATHLEEN R.
06/2014
5.0
handyman service, plumbing
+ 0 more
It went well. However, Tom didn't bring everything he needed so he had to go get stuff at the store even though I was told he would have everything. He was very professional and did a good job.
Description of Work: Put in New toilet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$177
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
Blake C.
06/2014
5.0
contractors, siding
+ 0 more
Great communication and work provided. They fixed my siding as planned and on budget. Great price.
Description of Work: Wood siding repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
Chris M.
06/2014
5.0
contractors, handyman service, woodworking
+ 1 more
I spent about $350. I like that he did a really good job.
Description of Work: I used Handyman Matters of Johnson County some time last year probably around thanksgiving time. They fixed a closet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
The owner came out and was quick to provide an estimate. She would order side panels for the vanity to cover where the existing tile was so there would be no patching of the drywall which is textured. The vanity took more than four weeks to order- not their fault. However when they did come to install - there were two men I had never met. Since Laurie came out twice to measure I thought she would do the work. We all went to the basement to look at the pipes. No leaks or problems. The head male contractor forgot his saw so a one day job turned into two. The side panels were not tall enough to cover where they removed the tile so they would have to return to patch and paint. The patch job does not match the textured wall. After installing the toilet inserts they left for 45 mins knowing I was trying to get back to work,while they were gone I discovered neither toilet would work. When they returned they finally got them to work. Luckily I had been there to figure that out. I asked the owner to come out and look at it, but she wouldn't. I was told "I already gave you a discount" however that was a reimbursement for overcharging me from the original estimate. She also told me she lived very close to me. From the materials (glue or caulking?) they used left a spot on the carpet and several fingerprints on the mirror which were very difficult to clean. They did not clean up at all. A week later I discovered a leak from the pipes from the new faucet- It was leaking where they installed a new pipe. I called the gentleman from the last visit and he was very nice to come out and temporarily fix the pipes. I paid him in cash. He claimed my pipes had been leaking for months? But when we all checked them before they started the work the basement was completely dry. He came back to finish the vanity sides and installed five new pipes. He never patched the wall - I was left with holes in the wall. I was not given an estimate for the 5 plastic pipes, I just had to pay what they said I owed. I believe they padded the final bill since they came out three times, none of which was my fault. They also took all the cooper and did not offer it to me, I'm sure they sold it. They also took my step ladder. The owner never followed up to see if the final work was done to my satisfaction- which it wasn't, but I do not want them to come back. I missed two days of work, even though they said they would come on a Saturday.
Description of Work: I originally asked for a new vanity in the master bath and install two new inserts for two toilets. They ordered the Onyx vanity and I provided the faucet and the tank inserts. I was told it would be a one day job.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,500
Response from ACE Hardware Home Services
First I want to apologize about the miscommunication with who does the work. I usually tell all my customers that all the craftsman have had background checks and skills tests and that they are company employees. I, personally, do not do any of the work. The first time my craftsman was there she rated us a "10" and gave him a tip. I follow-up with customers if the rating is below a "9". She called and wanted me to come look at the job. I was going on vacation and stated that my craftsman would come and resolve any issues she may have. She called my craftsman one evening due to a leak in her pipes, unrelated to the job we did. He went out and temporarily fixed it for free. According to my craftsman, she offered to pay him cash for the visit. My craftsman went back that same week and fixed many of her pipes. The bill was calculated at a 25% discount on labor. Again, she gave a rating of "10". I saw no need to follow-up with a customer who gave us the maximum customer service rating. I really enjoyed meeting with this customer. I definitely got mixed messages. I am sorry she had a bad experience. Laurie Thompson-owner
Odd beginning with a bid that I questioned because it was far above others. More experienced person re-bid to acceptable level. Work was scheduled quickly and proceeded well with a few days of drywall work and trim replacement. Another crew was scheduled quickly for painting and completed work in a couple sessions.
Description of Work: Drywall sections replaced in aftermath of frozen/burst pipe water damage, trim replacement, painting.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
Denise O.
05/2014
5.0
drywall, handyman service, interior painters
+ 1 more
Once I contacted Handyman Matters to get a quote on repairing my ceiling from ice damming, they were very quick to respond with their quote and explained exactly what was necessary. It would be a 4 day job. We scheduled to work to be done mid May. The craftsman arrived promptly each day, did what was necessary and cleaned up. The ceiling looks great. Job well done.
Description of Work: Repaired drywall in ceiling and painted the entire ceiling in kitchen and hearth room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from ACE Hardware Home Services
Thank you for your wonderful review!
Breeanna C.
05/2014
3.0
handyman service
+ -1 more
After submitting my request to be contacted through the web form, someone contacted me the same day and scheduled someone to come onsite and take a look. The contractor came onsite and arrived on time. He had some good suggestions for what I wanted to do and seemed very friendly, I was looking forward to working with him. He said he'd give me a quote within 24 hours as he needed to check on a few things. The quote did not come for quite a while, but there could have been a mixup with my email address. I have received the quote now.
Description of Work: Contacted via web form to get an estimate to install some interior doors and some drywall work for an office.
Rating Category
Rating out of 5
Response from ACE Hardware Home Services
We are so sorry that there were any mix-ups and/or miscommunication during your estimating process. Our Craftsmen are very professional and are very good at following through on what they say they will do. We pride ourselves on our follow through and customer service. We apologize that we did not meet our own high standards during your experience with us. We hope that in the future you will give us a second chance. Thank you.
James did a great job. He had to improvise several times (came up with a workaround for covering broken/missing floor tiles while installing vanity; made mirror fix in a tight space, adjusted drain stop on sink) and things worked out great. I'd recommend James for any kind of handyman job.
Description of Work: Installed new bathroom fixtures
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
Laurie P.
05/2014
5.0
drywall, handyman service
+ 0 more
Laurel arrived on-time for the estimate, and was very professional. She was up front with all costs, and itemized the bid as we discussed. Her contractors arrived on time, and were very professional. They did exactly what they said they would do, no surprises, and were also patient with the questions that we had about the work. This was a small, relatively simple job as all of the repair work was in a garage area, which meant the clean up would be easier. I will definitely give Handyman Matters an opportunity to bid out the next home improvement job that I have.
Description of Work: Repaired sheet rock damage from an ice d*** that occurred over the winter, including mud/tape, sand, and paint. Had to scrape back old popcorn ceiling, and re-texture as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from ACE Hardware Home Services
Thank you for the kind review. Thank you, Laurie Thompson-owner
Matthew B.
04/2014
1.0
flooring contractor
+ -1 more
It was an outrageous quote; it wasn’t even in the ballpark of what somebody would charge. It was so high that it made me think, that they didn’t want my business. It was just frustrating to leave work, to have them come over and meet with him. We are talking about tearing and replacing linoleum and it was probably for a total of 100 sq foot. I was to supply the half tiles and all supplies except the grout and they quoted me over $4000. It was for the entryway for the bathroom that was twenty-five square foot, the same for the other bathroom is less than fifteen square foot and the entryway in the basement was probably the highest, maybe thirty-five square foot. There were so many good reviews for them and when I got the email with the quote, it was frustrating. It was like a slap on the face. They wanted $648 for labor on just that bathroom and $110 material. The labor on the master bath was $ 864, and material was $150. Then the front living entry way was $500 for labor and a little $100 for material. The entryway into the basement, where the washer-dryer is, it is not a huge area but that was $1152 for labor and $150 for material. A tile person that I knew back where I was from recommended another person that was here but he was not available but he was going to charge us $1500 for all that excluding the supplies. It was unfortunate because it was a waste of their time, to come out and write that up and a waste of my time to meet them but I expected them to be honest and that is not what they are. So their reviews are inconsistent as far as what they did in my experience.
Description of Work: I got a quote Handyman Matters of Johnson County for tile work.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0
Response from ACE Hardware Home Services
It sounds like the other bid this customer received was from an Independent Contractor. His bid was $1,500 labor only and mine was approx. $4,000 labor and material. I always tell my customers that my pricing is about twice that of an Independent contractor, And I that I am competitively priced compared to my peers, or companies offering the same value. We have all heard horror stories of the individual guys who do not have general liability or workmens comp insurance, they really don't guarantee their work, they drag on the jobs for weeks and weeks, they may or may not be felons, it may be hard to get a hold of them, because they have no support staff, they may have complaints, but you won't know because they don't belong to the better business bureau. They have no written reviews from past customers. Pictures of samples may or may not be their own. The point is that there are some good independent contractors out there, they do charge a lot less than my company and if they can earn a customer's trust and they do what they claim they can do, because some can, then those customers should hire them over my company. In some cases, that may be risky. I am sorry I did not explain the value that goes along with my price, but if he went to similar companies he would get the same pricing. Thank you, Laurie
Monica A.
03/2014
5.0
handyman service
+ -1 more
They arrived on time, we're very efficient, left everything clean and offered to take the carpets for 25USD. I recommend them.
Description of Work: They removed my living room carpet and my patio carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
Cheryl L.
03/2014
1.0
handyman service
+ -1 more
I never got an estimate for only the work I wanted done. The two estimates included things I didn't ask for. I felt like the company was trying to include extra things on the estimate so they could charge me more money.
Description of Work: I asked for an estimate on one thing. Got estimates on many services. None were detailed or broken out by cost of materials, labor etc. I asked for a estimate again on one job and again got a estimate on work I didn't ask for or need. Would definitely never use this company! !!
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$2,800
Response from ACE Hardware Home Services
I went to the customer's house, she asked we come by when she was not home. I worked on her free estimate on a Saturday, and yes, I did include all needed repairs on the exterior. They were all itemized, 6 items to be exact, so she always had the option to turn down any or all of the items. Most customers are grateful when I do a thorough review of their exteriors. She e-mailed me and tried to explain what she wanted. I took out everything from the bid that I thought she did not want. I called her and e-mailed her asking that she give me 5 minutes of her time, twice. Below is the 2nd e-mail I sent to her asking that she call me. I believe I deserved the courtesy of a phone call or even a thank you for my time. [Member name removed], I was hoping for a 5 minute phone call to clarify the scope. I tried to call over the weekend. You could of called me at 913-742-0989. I'm sorry you feel you need to go to another company. Thank you, Laurie Thompson-owner
Chris W.
03/2014
1.0
handyman service
+ -1 more
I received 3 quotes from different companies for hanging and finishing drywall in my 408 sq foot basement. Handyman Matters was the most expensive. Their quote was $4000. The other two quotes were for $2500 and $1957. Make sure you get more than one quote!
Description of Work: Very overpriced
Rating Category
Rating out of 5
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$4,000
Response from ACE Hardware Home Services
I encourage all my customers to get competitive quotes. We pride ourselves on be competitive compared to similar companies that provide the same level of customer service, quality, reliability and professionalism. In fact, we are slightly lower in price than the other major handy man services. Thank you, Laurie Thompson-owner
ellen B.
03/2014
5.0
handyman service
+ -1 more
It went really well. He was fabulous. Highly recommended.
Description of Work: He repaired a flamingo fountain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
Very responsive, punctual, professional. Two other companies either did not show for an estimate or return a phone call. Workers were friendly, professional, and helpful. And extremely punctual (loved it).
Description of Work: Replace faucet, clear tub drains, replace basement windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
David L.
03/2014
4.0
handyman service, masonry, interior painters
+ 1 more
Work was well planned and executed start to finish over a 5-day period. Workmen were skilled and cleaned up after themselves each day and when finished. Handyman Matters completed the work to my complete satisfaction at considerably less cost than I had anticipated.
Description of Work: Cleaned and repainted the interior of my double car garage, replaced several wall panels. In addition, tuck pointed fireplace masonry exposed in the garage. Also, the repaired and secured insulatin in a limited crawl space.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you for the nice review. Laurie Thompson-owner
S R.
02/2014
5.0
handyman service, siding, doors
+ 1 more
Chris was wonderful! He was very professional. Chris was able to explain a way to make the improvements that I wanted in a more cost effective way. He explained all of my options and was willing to do which ever option was going to be best for my family. I have already recommended him to several people, including my mother. He is also going to be coming back next week to do more work for me. I will continue to use this company for any of my home improvement projects.
Description of Work: I had new interior doors hung and a new wall and doorway made.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from ACE Hardware Home Services
Thank you for the kind review!!! Laurie Thompson-Owner
Nancy H.
02/2014
5.0
interior painters
+ -1 more
She came for the appt. with the painter. He gave an estimate. I hired him. He did an excellent and thorough job. I would use Handyman Matters again without question and I would use this painter again, also without hesitation.
Description of Work: The provider brokers work to several service people she has done extensive business with. I needed interior painting done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from ACE Hardware Home Services
thank you for the kind review. Laurie Thompson-owner
Troy W.
02/2014
5.0
handyman service, doors
+ 0 more
Service and communication was excellent, and the price was fair in our opinion. Both times, the servicemen showed up exactly on time, were easy to work with, and completed the work quickly. We will use them again.
Description of Work: Recently used Handyman Matters twice. Once for a shower recaulk job. The second was to adjust our front door handle & latch, tweak a couple interior doors not closing correctly, and re-install a small wood door to an under-stairs play area that had been ripped out of the wall.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from ACE Hardware Home Services
We really enjoyed working with you! Thank you so much for the wonderful review!
Stephen R.
02/2014
5.0
handyman service
+ -1 more
Very good service , they do what they say and have great pricing.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ACE Hardware Home Services
Thank you so much for the great review! Laurie Thompson - Owner
Kevin C.
02/2014
5.0
contractors, handyman service
+ 0 more
One of the post that goes from the base of my front porch to the roof over my front porch was rotted at the bottom. The handyman proposed several solutions for fixing it. I decided to go with him cutting off the rotted bottom of the post, attaching a section of new post to the old post and added a base to the bottom and attaching the base to the floor of the porch to prevent it from moving in the future. He applied some putty where the new post section joined the old section so that it would blend together. He did a fine job. A few weeks later I painted the whole post and the new section blends perfectly with the old section.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Response from ACE Hardware Home Services
Thank you so much for your wonderful review! We are so glad that you are happy with the work!
Kathleen A.
01/2014
5.0
drywall, handyman service, interior painters
+ 1 more
The service that this company provided was to strip wallpaper, repair cracks and paint two bedrooms including closets, ceilings, woodwork, windows, doors and walls. This was a huge task as the bedrooms had not been redone in over 40 years. To add to the work the walls were the original 1926 horsehair dry wall. The results were great and I am very pleased. It was a big job!
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,843
Response from ACE Hardware Home Services
Thank you for the kind review. Laurie Thompson-owner
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Interior Painting,
Drywall,
General Remodeling,
Plumbing,
Finished Carpentry and Woodworking,
Doors,
Electrical,
Kitchen and Bath Remodeling,
Unfinished Carpentry,
Ceramic Tile,
Lighting
FAQ
ACE Hardware Home Services is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
ACE Hardware Home Services accepts the following forms of payment: Check
Yes, ACE Hardware Home Services offers free project estimates.
Yes, ACE Hardware Home Services offers eco-friendly accreditations.
Yes, ACE Hardware Home Services offers a 10% senior discount.
No, ACE Hardware Home Services does not offer emergency services.
Yes, ACE Hardware Home Services offers warranties.
ACE Hardware Home Services offers the following services: Handyman, General remodeling, Kitchen & Bath remodeling, Doors, Drywall, Electrical, Carpentry, Fencing, Flooring, Interior & Exterior Painting, Plumbing, Basement remodeling, Tile
Foundation repair, Full vinyl siding installation, Entire driveways, Entire roofs, Additions