Pro House Clean

My experience with Pro House Cleaning has been a negative one.The crew that arrived was polite and thorough. Most of the home had been decluttered ahead of time, which only left the task of cleaning the excess filth. They did that to perfection. However, along the way, they damaged our flat screen television, which cost us $3,000, permanently damaging the glass screen. Sabrina, the owner, handled this and promised both to submit it to insurance and not charge us for any additional cleaning time. Her crew should not have attempted to clean any electronics; that was something that they are instructed never to touch. The crew was not able to finish in one evening. She squeezed us in for the next day. After getting off the phone with her, I asked the crew what time they thought they might return. The supervisor communicated that it would not be in the morning and more likely would be around lunchtime. I made certain that my mom was at the home around lunch. After several hours of waiting, no one had arrived. I texted Sabrina and told her what the crew had told me before leaving the night before. She disputed this stating that her cleaning staff never discusses scheduling with clients. While this might be their policy, that was not what occurred. My mom was on speaker phone with me the night before as I spoke to the staff about return times. The crew arrived that evening to finish our home. They wouldn't look at a small list of areas they missed from the day before that I had compiled without speaking to Sabrina. Again, I had to send more text messages to facilitate those cleanings, ones that were promised to me during our initial phone consultation. In the end, the home was clean. Nevertheless, my wife and I noticed the next morning that certain items were missing. They were not expensive but had value to us. I went to see if they might have been thrown away in the trash bags the crew had taken out. I was correct. Multiple toys, mementos, clothes, and so on had been pitched. This left me sorting through about 7 trash bags full of garbage to locate our belongings. They were clearly not standard garbage. Originally we were quoted one low price with an understanding that if the home were too filthy there would be an additional up charge. When the television was damaged, Sabrina informed me that they wouldn't be charging any extra for the cleaning due to the issue. When I looked at the pending charge from Pro House Cleaning, they did charge the higher rate, as opposed to the lower one. She explained that the cleaning would have been far more expensive and that we were only charged the initially agreed upon higher price. This was confusing and doesn’t align with my recollection of our conversation. After the weekend, I spoke with Sabrina again. She texted indicating that she reported the damaged television to her insurance provider on Monday. After waiting 4 days, I never got a phone call from an adjuster. I texted Sabrina again. Friday she sent me a claim number. When I called her insurance company, they informed me that she had not submitted the claim until Friday morning, which contradicted her earlier messages. Following this interaction, she called and said that the insurance was not going to take our claim on “good faith.” She offered a $300 compensation for our $3,000 television. Having previously working in electronic sales, specifically selling high end televisions for more than a decade, I know how to to care for them. Everything that occurred with our television was documented, and Pro House Cleaning was notified in real time. Their initial ownership of the mistake is now questionable. I am displeased. While the crews did a good job with cleaning our home, the headaches they have caused soured this experience. There are plenty of cleaning services in Kansas City that would not make these mistakes.

We hired them for a post remodeling cleaning/deep cleaning of our entire home. I was told that they do these all the time and they would expect the cost to be around $200. The morning they were suppose to show up at 1030 after their morning meeting, at 1130 I called and they had "mistakenly" double booked us so they would get there as soon as they could. They finally arrived at almost 4 pm, at which point in time I had been waiting all day for them to get there while I was trying to prepare for a party the following day. I had to go run some errands and received a call 2 hours later stating that they were at $275 but they had not cleaned the floors yet (I would have assumed they would have either called me when I reached the $200 mark or that they would have called me once everything was finished and let me know the total). I told them that as I stated before that the floors were a priority as they were new and we had a 1 year old who shouldn't be crawling around with construction debris everywhere.They called me about an hour later to let me know they had finished and the bill was about $297. When I got home the floors hadn't been detailed cleaned (almost immediately found construction debris around the baseboards as well as a wing nut and washer in the carpet - great for a 1 year old), and when I went to rehang my pictures they took down I discovered that they had broken 1 of my frames and hoped I wouldn't notice! Miserable experience!!! I called on Monday because they were not open at that time and tried to calmly talk to the manager who told me they wouldn't have broken the frame and not reported it (because I am just that strong that I crushed it while trying to rehang it!) but they would send out the crew for a reclean at 830 on Friday morning. Friday, again, I waited all day for them to show up and called twice which they told me they were "working me in again" at 3 pm I rescheduled for Saturday which I was promised the first slot at 830 because I had a baseball game for my son at 930 that I had to leave for. At 900 I text them to find out where they were and they told me they would be there within the hour. At that point in time I gave up and went to my sons game as originally scheduled! Never had I had such poor punctuality, responsiveness, and professionalism. I will never use them again!