CANAAN STONE WORKS LLC

We need new granite tops to help sell our home...cannan did a nice job, communicated well and the finish product looked great.

I've given myself several months to see if there would be any regrets about the services CANAAN provided. I must say there are none. They showed up on time and provided quality work. I've loved the work they have done from the 1st day and every day I look at my kitchen. Every employee I dealt with from sales, reception, to installation was helpful and knowledgeable. I would not hesitate to call them for any future work on my home or recommend them to my family or friends.

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The installation went quickly and smoothly and the installers returned several days later to clear up some small problems. Their goal was to please me which they did. I am very happy with my new countertop and I certainly would hire Canaan Stone Works again. Canaan should be proud of each of their employees. Janice Slapper

1. Went to shop, talked to owner. Very nice, very impressed until I later learned a whole lot more about granite that he didn't tell me. Such as how porous granite is, the difference in sealers, that you can't stand on them to change light-bulbs, you can't put large hot pans on them, etc. (I was told how hard, durable, heat-proof, water-resistant and maintenance free it is.) He did go hammer off a large sample for me to take home, and that was very helpful. 2. I am in the owner's son's territory so he came and measured everything and later emailed me a quote. I was alarmed. Oh, the price was great but the details were so bad... a grossly wrong measurement for one section in the kitchen, he'd approved of me using several edges (styles) on my island (bad idea that was corrected later by another employee, thankfully), he'd included a sink we'd never discussed let alone ordered, he forgot the window ledge, he'd indicated a third wall on a corner bathroom sink, failed to specify that both the counter-tops removal was included in price (at bottom of page it said counter top removal was NOT included unless specified, so I had to double check that.), he indicated I would have a 3-hole faucet in the bathroom (wrong) and indicated no holes in the kitchen (later learned that the holes aren't drilled until after installation and have no bearing on price anyhow), etc. I was also not impressed that he didn't know if under-mounted porcelain cast iron sinks EXISTED. This is his area of expertise? Well, they do exist, and that's what we wanted, and so I ordered them myself, through Lowe's. Anyhow, I got all the corrections made that I noticed, including taking the sink OFF and adding the very narrow, small window ledge, and the price went UP a lot on the re-quote? Well, based on other Angie's List good reviews, I figured this was just the quote not the actual work... so I nervously told him if he'd put the price back where it had been, we'd go ahead with the job. 3. the template guy did a fantastic job, everything fits beautifully. He's the one who told me not to have more than one edge style on my island, which was good advice. He caught all the errors from the quote that I hadn't. 4. The installation guy... well, he seemed in quite a hurry tearing stuff out, made me so nervous, like a demolition job. A couple chipped bathroom wall tiles that we had to work around later. But he sure knew what he was doing to get the sinks installed, and everything fits great, level, etc. He then measured for the back-splashes which I'd been told would be installed separately, later. That was OK by me. 5. The next day their independent plumber contractor guys came in, they were late, so they sent 2 guys to speed things up. The faucets were installed well but we did have water squirting all over at one short, frantic moment. (we have water lines to the frig, and an old filter that we don't use anymore, etc. so it was a little complicated.) 6. Several days later the back-splashes came, and there had been a miscommunication on the kitchen measurements so they had to be taken back and returned a couple days later for installation. The bathroom is where the tile was chipped (we'd talked about placing the back-splash OVER the tile which would have covered the chips, but my husband said no, we'd re-cut the tile on the wall and do it right. So we did that ourselves. It was good I was there to help lift the heavy long piece in the kitchen behind the faucet. Frankly, I think they should have gotten the back-splash installed BEFORE the plumbers came, to avoid risk of scratching the shiny new faucet! But this time it fit well. Very nice. They wanted to silicone both the lower joint (yes, please) and the top space between the grouted tile and the top of the back-splash - but we wanted grout. They don't do grout work (they say they can't carry all the colors of grout that are out there... I feel they should bring color sample charts for the owner to select from and offer grouting or colored caulking as an option... just include it in the quote price. But we will be doing that ourselves, eventually. 7. Then, the 1-year sealer they have on is HORRIBLE! I couldn't leave moisture on it for 15 seconds and it was soaking in, causing dark spots - they all dried eventually, but if that's chicken juice, or butter soaking in, that's NOT acceptable! So I gingerly worked in my kitchen, until at the last visit from a Canaan employee I was told that I should have been offered their manufacturer-guaranteed 15-year finish (I would have taken that in a heartbeat!). So I called and told them I needed that put on and I was immediately scheduled in one morning (just a 15-minute job) and whew, what a difference!!!! They did not charge me for the 15-yr finish. They just put it on, no questions asked. Now I love my granite! It is beautiful, I feel free to use my kitchen freely without worry, etc. Note: the guy at Lowe's told me they couldn't even get the granite for the price that Canaan installed it. So for the price, and the end results I am very satisfied, but it was nerve-wracking and frustrating from the get-go. I had to clear my kitchen 6 times, total from quote measuring to final sealer. I'd say do your homework well, and stay on top of every detail. I believe the company will stand by their work and they have some outstanding employees. However, I'm sure my husband would not use them again; he's the one who had to cut the bathroom tiles and still has grout work to do. But if we'd gone elsewhere I'm sure we'd have paid a whole lot more and the end results would be about the same. I may not have been able to afford granite after all? So, pick your battles.

They turned out great just as planned, we will do the rest of the kitchen this spring.

We did not end up using him, but I felt like he had a lot of integrity and my best interest at heart.

They gave us absolutely no information on the installation. They put the countertops in, but there was nobody to grout them, and were were not told that they would not grout them, so we were on our own to find someone to do that for us.

We agreed on a price and I called them back and said lets do it. They didn't return my calls and after about ten days he finally called back. He gave some excuses and I said lets go ahead with the project. I have yet to hear from them and they have not showed up again.

I called couple of times to get estimate. I send diagram to get estimate. Their estimate was high and somehow I dont know why but I got feeling that they were not interstead in my job.

They did a great job. It was about $1500 less than Home Depot was charging. It was a great deal and I don't mind their work at all. The good thing was, I had an eight-foot sheet, and when transporting it here, it broke right where the sink is and they said they would fix it. They came back within three to four days with a new piece and did it all. There were so many different shades variations, I picked one and the place I bought it from only had one more cut from the same stone and they ended up buying that rock, otherwise they would have had to replace all my countertops for free. Their sinks were good and affordable. My friend is ready to redo their countertops and that is whom they are going to use.

I have used Canaan Stoneworks in the past for new counter tops. When deciding I wanted a new mantel for my fireplace, I called Jerry and asked if he could help. He personally came to my home, measured and evaluated the fireplace and made a recommendation for a granite mantle. His crew installed the mantle - and yes, it is beautiful! I love the look of the stone over the fireplace.

The service was perfect. I would definitely use them again. Working with them was a pleasure.

unknown

Needless to say, they got the job. It was AMAZING! The men came in and in one day removed the old countertop. Placed the new sink and new countertop, all in one day! The crew from Canaan Stone Works were professional and cleaned up after themselves. I was educated on taking care of the granite, what could be set on the stone and things I wanted to avoid. While I know they are there, you can hardly see where they had to put seams in the counter tops. My new countertops look beautiful and Canaan Stone Works did such a great job that they will be the company I call when I am ready to redo my bathrooms. Thanks Jerry, you're terrific!

My first set appointment was for 6:00pm one evening. At 6:15pm I called Jerry Lee and was told he got busy and didn't realize what time it was and he would be about 45 minutes late. I was unable to adjust my schedule and suggested the next evening but he was unable to adjust his so I cancelled. I did explain the project over the phone and he gave me a verbal bid with $100 discount to be competitive with other bids. He offered to drop off a sample the next day of the color granite I was considering. Strike one. I looked around my front yard the next day and a sample was not to be found. I thought this was strange, someone wanting my business is not following through with an offer. Strike two. A week latter I was getting bids on other projects so I thought I would give them one more chance. I spoke to Jerry and he told me they had run out of samples and just received them in that morning. He said he should have called but he got busy. I told him I was available this afternoon if he wanted to give me an estimate. He said he was available so I suggested 4:00pm and he said that would be fine since he would be in my area for another customer for an appointment at 5:30. Told him we can make it 4:30 so he would have to wait so long between appointments. He said how about between 4 and 4:30 and I said fine. 4:30 came and went so I called. The only number I had was the office number and no one was there to answer the phone. By this time I thought if he doesn't respect my time to just get the business I can imagine the delays or excuses if he were to get the bid. At 5:00pm he arrived with a smile on his face as if he were on time. I said and quot;your a little late aren't you?and quot; and his reply was and quot;I said 4:30 and it's only 5:00and quot;. I told him that a call would have been nice and he just shrugged and said the traffic took him a little longer and that he was doing the best he could. Again, I thought if this is the best he could do I don't want to waste anymore of my time. I told him this isn't going to work and he said and quot;o.k.and quot; and walked off. And this was STRIKE THREE!