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Geek Squad - Best Buy

Appliance Sales and Installation, Computer Sales, Computer Repair,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.66 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
17%
3
17%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.0
punctuality
4.5
Showing 1-6 of 6 reviews

Michael H.
11/2015
2.0
appliance sales
  + -1 more
unknown
Description of Work: We bought a Bosch dishwasher, top-rated by Consumer Reports. It was badly installed by Best Buy's technicians, who not only forgot to turn off the water before removing the old dishwasher, shooting water through the wood floor into the basement below. One of them hollered "Holy s**t" and ran out to the street to turn the main water off. Not only that, they neglected to install all the rollers that allowed smooth pulling out and pushing in. Finally the top rack got really stuck. I called Best Buy, but the year-long warranty had expired 3 months ago. So I called a repair company, Price's Appliance of Lawrence, Kansas. They came and freed the top rack. They told us that 7 rollers were needed! They ordered those, and within 4 days came and installed them, for a price of $198. This raised the price of the dishwasher to about $700--but now it works like a dream! I won't be buying any more stuff from Best Buy, at least if it's something I can't install myself. I definitely give an A+ to Price's Appliance Repair.
Rating CategoryRating out of 5

Frank L.
12/2014
2.0
appliance sales, computer repair
  + 0 more
Poorly-three trip to solve problems.
Description of Work: Replaced hard drive.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$350

O. P. P.
01/2014
3.0
appliance sales
  + -1 more
Did not use-solved problem without help
Description of Work: I used Best Buy - Lawrence
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynn D.
09/2013
4.0
appliance sales, computer sales
  + 0 more
this is a large chain store that offers good prices on all kinds of consumer appliances and technology
Description of Work: Sold me a tv

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$600

Jane S.
06/2013
5.0
auto repair
  + -1 more
I can say that the installer that they have there is absolutely wonderful. Initially when it was all set up, and I was talking to him as what he was going to do and all of that, communication was all wonderful but then just about a month ago I had some electrical problems in my car and I was told by someone else that it was a major repair. So I called and told him what was going on and I inquired if it possibly be the remote starter because a couple of other things have happened too. He told me that he did not think so, he however asked me to bring the car in that day and that he would take it all out, and test it. Any way I did that and the car was repaired for hundreds of dollars less based on the input I got from him. It was fantastic. It was a $650 estimate for the starter in my car and it turned out that I had a sleepy battery that sort of worked and it did not. He is the one who found it and he did not charge me for it.
Description of Work: I had a remote starter installed in my car at Best Buy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jeanne N.
03/2013
5.0
computer repair, mailbox repair, appliance sales, computer sales
  + 2 more
I was writing a message and the M went flying off my computer so they had to replace my keyboard. With the Geek Squad you pay so much each month and then when you need service you can take the computer in to be checked. I have three computers on the plan. My computer is still under warranty. Service does depend on who you get at the store. I had a bit of a problem with the Geek Squad at Best Buy but they sort things out in the end. They told my son that my membership had expired, but I'd paid it and they hadn't posted the payment.
Description of Work: I've bought my computer and my refrigerator from Best Buy.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    2020 W 31st St, Lawrence, KS 66046

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Computer Sales,
    Computer Repair,
    Mailbox Repair,
    Auto Service,
    TV Sales,
    TV Repair,
    Stereo and Home Theater Systems,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 3.6 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    2020 W 31st St, Lawrence, KS 66046

    www.geeksquad.com/repair