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Cloud Heating & Air Conditioning

4.8(
38
)

Heating and Air Conditioning

About us

* Availability : 24 Hour Emergency Repair, No Automated Answering System-That's Right! Our Phones Are Answered By Real, Live People * Dependability: We Show Up The Day We Promise * Expertise: Technicians Trained On The Latest Technology. We're Licensed, Bonded, Insured And EPA Certified.

Business highlights

54 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioning Contractors & Systems

Services we don't offer

Air duct cleaning, mobile home system repair

Amenities

Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.838 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
5%
2
0%
1
3%
Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Write a review
Showing 26-38 of 38 reviews
Jim G.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very quick, good feedback!
Description of Work: Check on AC for rental property
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Scott W.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Bev M.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David W.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Robert F.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Install Home HVAC. Did a great job
Rating CategoryRating out of 5
Yes, I recommend this pro
Donna P.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent customer service with product selection and installation. Too soon to give feedback on the Trane system purchased.
Rating CategoryRating out of 5
Yes, I recommend this pro
Gail R.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: Replaced old furnace after it failed during the coldest weekend that winter. Came immediately, examined, gave options with prices, had a new furnace and air conditioner in the next day at price quoted. We are very happy with both the furnace/air conditioner and service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara G.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: service a/c
Rating CategoryRating out of 5
Yes, I recommend this pro
Robert F.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Replaced our upstairs HVAC unit. It went great. Cloud could not have done better from start to finish.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Cary U.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new heating and air system. Cloud removed old and installed new system in less than a day. System works great so far. Installers were prompt, very professional, courteous and left my house the way they found it. Thanks for a job well done!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kurt G.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new central air and heat
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,450
Amanda C.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
On time and professional.
Description of Work: Always good service, especially from Chad. We have a service contract with Cloud and it has been very economical for regular maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Bruce B.
07/2011
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Awful. They charged $150 to do preseason AC check. Said all was ok. Ten days later AC didn't work. It was a weekend and we could not have them out. Said they would call first thing Monday morning. They did not. Blamed that on us saying it was our fault we did not have them out Saturday evening. Came to check. Said we might have a freon leak, put some in, but didn't have time to check it. Perhaps that was because I demanded a free service call since the checkup visit was worthless. Service manager and owner were very rude. Told me to find another company if I wasn't satisfied. I will.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Response from Cloud Heating & Air Conditioning
The customer paid in the fall for a Planned Maintenance Agreement, which included a service on the furnace, Humidifier and A/C, the trip charge (since it was outside of city limits) and all the benefits that go along with the agreement, for $219.00, plus an additional repair for $125. There were never any charges to this customer for a $150 amount. The spring checkup was performed March 31st, 2011. When this customer called Saturday, April 9th, the on-call technician offered to come out free of charge. Free diagnostics, even evenings and weekends, are a benefit we extend to our planned maintenance customers. The customer was verbally abusive and refused to let the tech come out because it would be an inconvenience to her weekend. We did not have a chance to call the customer back Monday morning, because she called us before we could even respond to all of our messages. The customer continued to be verbally abusive and demanded some kind of monetary compensation for her troubles even though she refused our offer for free weekend repairs. The owner finally convinced her to let us come back for a free repair call. The tech found that it was a little low on refrigerant and charged the system up at no charge to the customer. We explained that when the first tech was out in March, it was cool and rainy and he may have accidentally missed the issue. Again, the technician apologized for the inconvenience. The customer continued professing her dissatisfaction when we refused to offer her money. We have, at times, refunded customers when we determined harm to them or fault on our part. But instance, when we were available to deal with the issue when the reported it, but she refused, did not fall into the category where we felt a refund was warranted. While mistakes are not common, when we make a mistake we make a reasonable attempt to make it right. Unfortunately, this customer was unreasonable and would not allow us to rectify the situation in a timely manner. And now, the issue of timeliness reoccurs when she posts an online complaint more than 3 months past the time of the incident.
    • 1
    • 2(current)

Contact information

920 E 28th St, Lawrence, KS 66046

http://www.cloudhvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

Cloud Heating & Air Conditioning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Cloud Heating & Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Cloud Heating & Air Conditioning does not offer free project estimates.
Yes, Cloud Heating & Air Conditioning offers eco-friendly accreditations.
No, Cloud Heating & Air Conditioning does not offer a senior discount.
Yes, Cloud Heating & Air Conditioning offers emergency services.
No, Cloud Heating & Air Conditioning does not offer warranties.
Cloud Heating & Air Conditioning offers the following services: Air Conditioning Contractors & Systems
Air duct cleaning, mobile home system repair

Contact information

920 E 28th St, Lawrence, KS 66046

http://www.cloudhvac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed