Cloud Heating & Air Conditioning

My gripe concerns the price of this service.  When presented with a bill in the vicinity of $500 I asked for a breakdown between parts and labor.  The tech refused.  He said the charge for each service was a fixed fee and he wasn?t told the price of parts.  So I asked for an informal guess of the cost of the wire and the capacitor.  He refused. 
Alas, I paid the bill and decided to do the research myself and resort to Angie?s list if I suspected gouging.   A little research on the web leads me to believe the wire?s price is about $20, and the capacitor is in the range of $20-$60.  You do the math.  I paid roughly $400 per hour for this service.  $400 per hour!  Please don?t get me wrong.  I have no qualms about paying experts a fair price for their expertise.  The guy who works on my cars earns a terrific living at a high hourly rate, and he deserves every dime.  I just expect the rate charged by an A/C tech to be less than that charged by a surgeon!  
By way of deep backstory, several years ago I bought a furnace from Cloud.  With plenty of time to shop around, I got a competitive price and fine service; that was a positive experience.  A few years later the thermostat on the furnace went bad, and I ended up paying WAY too much for the replacement ? roughly $250 for a $125 job.  When the A/C recently went on the fritz I was reluctant to call Cloud, but hoped my furnace experience would be more representative than the thermostat; I?ve learned my lesson.  
To summarize, Cloud does reasonable work for an unreasonable price.  So many other service providers are available in Lawrence that I believe I can do a lot better.  I won?t use Cloud again.  By asking friends, I?ll find a firm with transparent and non-exploitive pricing.

They are very consistent, prompt and they know what they are doing.  I will absolutely continue to use them.

They're good.  I will use them again in the future.

They have been responsive. They do excellent work. I would definitely recommend them to friends. In fact, I have.

Very thorough and explained every step and results clearly.

We are happy with their service, and their professionalism. They are very prompt with their service. I'm happy with the fact that they wear shoe covers when they come inside our house.

I am very pleased with them; they were polite and clean.  I have used them before and I feel like they are a great company.

On time and professional.

On a very hot day, our AC failed. The repair man came the morning after I called. He was polite, efficient, and explained everthing that he was doing. I also appreciated the fact that he took care to remove his shoes to protect the carpet when going back and forth several times from the furnace room to the backyard.

Called on Wednesday night; received quick call-back from serviceperson letting me know that service call would be $89 for Wednesday night, with overtime for all services. I declined and said I'd wait until morning. Thursday a.m. they called me to ask whether I still needed a service call. Serviceperson came about 3 p.m., I described symptoms, he immediately diagnosed and repaired. $59 service call plus cost of parts/installation. I was pleased with the service as provided, but evening repair would have cost considerably more. Serviceperson was quick, cordial, and professional.

We have a service contract with them.  They are prompt and very efficient.  Their prices are competitive.  We have contracted them for a long time.

THEY HAD BEEN WARNING ME FOR YEARS TO GET A NEW FURNACE. THE CLEAN UP WAS OKAY.