Service was provided in 2008 and had continual leaks at each place where I-beams were installed and where cracks were injected. Called back in 2009 said that downspouts needed to be disconnected from being buried and helped somewhat but still continued to leak when heavy rain happened. Called 2014 and that's when the true colors of Teresa Neal showed threw! She came to house did not introducer her self to my wife who happened to be home as I was working. Was rude started saying we didn't do that that's not under warranty...etc. My wife felt verbally abused and called me at work and told me to tell her to leave. I emailed her that day and said sorry things went bad and we just wanted are basement to stop leaking .She emailed back and said she would dig in three spots and repair those locations...which were not even the worst locations. During this hole time I have never seen her just email. Her crew came out and dug three locations and they were ok but young one man Joe seem to be ok.He said they would dig one day seal the next and fill the next ..I was feeling ok other than they were not addressing the other locations.She called me that day and started calling me A liar that I had told her the sump pump line that was buried was way out in my yard past my garden when I hadn't even seen her to talk to her! She said I was not a customer that I was warranty work! I called a structural engineer that I knew from high school and he came out and told me all the work she did in 2008 was all wrong!. Then called another company to come out and he said the same thing.......Please do not hire this company she is ripping people off!!!!!
Description of Work: Installed 6 I-beams in basement and sealed 3 cracks in basement wall
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,800
victoria C.
11/2010
5.0
hardscaping
+ -1 more
The work done by them was excellent. They were responsive, professional and got the job done in a timely manner. I would use their services in the future too.
Description of Work: Neal's Foundations built a retaining wall for us in September.
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Service Categories
Pavers and Hardscaping
FAQ
Neal's Foundations LLC is currently rated 3 overall out of 5.
No, Neal's Foundations LLC does not offer free project estimates.
No, Neal's Foundations LLC does not offer eco-friendly accreditations.
No, Neal's Foundations LLC does not offer a senior discount.
No, Neal's Foundations LLC does not offer emergency services.
No, Neal's Foundations LLC does not offer warranties.