WESTPORT GLASS CO

I called them yesterday and they came out today and were able to remove the mirror and put a new ledge under it to hold it up. They were very professional and knew exactly what they were doing and I was very pleased. I would use them agian and would also recommend them to anyone who needs mirror work.

Same day service within an hour of calling. I was told to send pictures for an exact quote which was nice since it eliminated surprises. The worker was very friendly, efficient, and professional. He also took his time to make sure everything was installed correctly.

We walked in an a Saturday morning and had the backsplashes cut while we waited, then ordered the round glass . We picked up the round glass table top 1 week later. The owner, Bob, helped us while entertaining us with stories - great fun and good work. He also offered practical insight and make good suggestions on howw to accomplish our goals. The glass cost a bit more than we'd planned, but it looks great and was only a small part of the overall kitchen costs.

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Westport Glass was very professional and easy to work with. I set up the appointment online explaining the issue and sending a picture of the hinges. The serviceman came on time, installed the hinges, and left everything clean. A very satisfactory experience.

They were pretty good, however they did show up at the least opportune times. They very quickly measured, cut, and installed the glass. The only issue was with the scheduling for the appointments. I wasn't responsible for the cost of the job, but I handled arranging the estimates. They beat all of their competition by a mile.

The final result is even better than we had expected, and we had expected it to go well. The materials are of high quality, the installation was done on schedule, promptly, and with no complications. They also cleaned up after themselves very well. We were very pleased that our ideas had been so well transformed into glass and chrome. It seemed to take so little effort on our part to have them understand what we wanted fabricated and what overall effect we wanted to achieve. The mirror was a far from standard size and shape -- a somewhat elongated rectangle with double-beveled edging. Here, again, both the fabrication and installation were first-rate. Since the bathroom walls are marble, any mistake on the part of our suppliers could have caused a very big problem. Instead. we got excellent results all the way along. Bob was an excellent person with whom to work, and we recommend him and his staff enthusiastically.

The appt for estimating our work was on Wed., 11/7/13, between 8:30-9:00am. The estimator was late, but called to let me know he was in traffic. Once he got there, he brought in a tool on a tripod, but did not use it. I explained what we wanted done regarding the custom shower doors and mirrors. He wrote down notes on a file folder as he took measurements with his tape measure. I made sure he had my contact information - name, home and cell phone telephone numbers, email address. He said my estimate would be coming via email. Two weeks later, I called Westport Glass and told the person on the phone that I had not heard back from them with an estimate. The guy on the phone asked for my name and telephone and said he would talk to the estimator and call back. It is now 12/4/13, and I have heard NOTHING from Westport Glass. We won't be using Westport Glass for any of our glass and mirror needs and will not be recommending them to anyone.

My experience with Westport Glass & Mirror was what I'd call a little odd to say the least. I'd hate to give a company a 'fail' but fail they did at responding to my simple inquiries. Originally, I was referred by a handy-man scheduled to do some work on my home that this was one of the companies he and some colleagues frequently recommended for shower doors so I thought I'd look into them as well. First, I checked their website where they offered an on-line quote if you provided them with the necessary information. I filled out and submitted their on-line form but never heard back. The store, conveniently located close to downtown, was not out of my way, so I thought I'd personally visit their show room. When I walked in there wasn't anyone readily available to help customers that I could see. Finally a gentleman from the shop/work area who saw me wondering the show room asked if I needed help and was kind enough to find someone to assist me. The person he found however, did not seem interested in showing me options from the show room but instead wanted to have someone call me with a quote over the phone. He took my information and told me someone would be in contact. Since no one responded to my e-mail request, I was not confident I'd hear from anyone this time either. (It's not uncommon for some companies to be friendlier towards contractors than individuals who may only purchase from them once.) Some one did call though. He gave me a quote over the phone and then told me he'd contact me in two days to come out and measure. I never heard from him and quite honestly, I wasn't surprised. I did find value in wondering through their show room alone however. I actually have two bathrooms I'm looking at remodeling and their show room was full of some interesting and innovating ideas I would have not thought of otherwise. I am not buying my first door from Westport Glass & Mirror and chances are slim I'm going to buy the second one there either. As a person who has spent his entire adult life in the customer service industry, I've come to appreciate and value good customer service and, at least for me, Westport Glass & Mirror had three different chances and failed each time.

REFERRED BY JAMESON REMODELING.CALLED AND MADE APPOINTMENT FOR EVALUATION AND ESTIMATE. CAME OUT NEXT DAY.ARRIVED ON TIME I,INSPECTED WORK I WANTED DONE.TOLD 3 BEDROOM GLASS UNITS HAD TO BE ORDERED.GAVE ESTIMATE @1000.00 .AGREED TO ESTIMATE.THEY CALLED BACK WHEN WNDOWS WERE RECEIVED AND INSTALLED THEM FIRST. I'M SORRY I CAN'T REMEMBER THESE 2 GENTLEMANS NAMES. BRAD CAME BACK 2 DAYS LATER AND FINISHED THE REMAINING WINDOWS. BRAD SHOWED UP ON TIME AND GOT TO WORK. HE NOTICED A SECOND CRACK IN THE ATTIC WINDOW AND REPAIRED THAT TOO. BRAD WAS PERSONABLE AND A PLEASURE TO TALK TO. EXCELLENT EXPERIENCE WITH THIS COMPANY.

I was very pleased with the service. The fact they had glass they could cut to fit made this a one lunch project.

I needed to schedule an appointment for an estimate in the evening so I didn't have to miss work. Bob was willing to do that and was prompt. Bob measured our newly remodeled bathroom shower with a laser. He provided suggestions for the type of header/trim since we wanted a clean/modern look. Bob explained the process and how long to expect before the glass is ready for installation. I called for an installation appointment the day Bob said the glass would be ready. He informed the glass would be in the next day and was actually able to set an installation appointment in the afternoon. The installers were on time and installed the glass in 4 hours, the time promised by Bob. The shower glass is perfect! I also know that Bob stands behind his product and installation. Westport Glass comes highly recommended.

They informed me of details about my specific job that made me able to customize my request. The hexagonal cut proved to be perfect for my aquarium/terrarium.

The whole experience went very well and we are very pleased.

Westport Glass & Mirror came through for us in a tight spot. We'd ordered 5 interior doors from a door shop and wanted one of them, a closet door, to have a mirror on the outside. At the suggestion of the lady at the door store, we stopped by Kryger Glass the same day; we were told they could do the job and were given a sample of the mirror they'd use. However, when the doors arrived and were scheduled for installation, we learned the person we'd spoken to at Kryger Glass was no longer there and the shop had no interest in the job. A few minutes later, I called Westport Glass & Mirror and was instantly reassured that this was something they had experience in and that the owner, Bob Dugan, would call me about the details. Bob called around 6 pm that evening and I explained the situation. He was extremely helpful and agreed to pick up the door at our house the next day . When he saw the door, there was another problem: the molding around the interior panel where the mirror would go was only 1/8" thick, and he recommended against installing a mirror of that thickness because of strength and stability issues. When we visited his shop, he showed us various samples, explained the pros and cons, and eventually hit on a solution. Plus, he delivered the completed door the evening before installation, so that occurred without a hitch. We were extremely impressed with Bob's knowledge and can-do attitude.

I think it is a AAA company. They are very reliable. They do all of of their own work. They are very responsible. They are there exactly when they say they will be there. We have had them do other projects and they did a very good job every single time. Some of the work that they did was very intricate.