Jericho Home Improvements, LLC

The worst company I have ever hired, poor workmanship, poor service, pricing is ridiculous. I put a review on their true rating site that’s 1.8 Look for it under Don R, it would not allow me to upload pictures, tried several times, but if I could it would be a picture says a thousand words.

It was a great price and the products they offer are exceptional. Highly recommend

The work was completed on time and up to my expectations. I was very pleased.

Fairly smooth. It took a few days longer than anticipated

I would suggest if you use Jericho that you get other bids. They sell their services and products as being exceptional to justify their higher price. Their work is average at best. They installed new shower and closed walls up after they left I turned on the shower and it didnt work. They had to come back out and open the wall again to fix the shower. After they left we turned on the shower and the drain didnt work. They had to come back and remove material from the drain that came from the demo. the quality of the products used is questionable. we had cabinet doors warped and split and we are still waiting for replacements. They have been responsive to fix their errors but according to their sales hype they do quality work with quality product. That did not happen on our project

First, i have to take responsibility to being HARD SOLD in my kitchen at 8pm with crying kids in hand... after being presented a "save 30% on the project if you sign the deal tonight" offer. so unfortunately, I signed. the project ended up being 30% higher than the next highest professional bid... smh, im dumb. this project was sold as a one day job, however all-in-all it was completed 2 weeks and 4-5 trips and 1/2 days off work to make it work. "my file" was passed between at least 4 different project managers, and in doing so they installed my sink backwards. now, let me clarify, PM Jim was a ROCKSTAR and his boss was a nice guy too when i called to vent. Yes, the PRODUCT is nice now that this mess has passed, but the overall project was WAY overpriced and UNDER DELIVERED. Not only would i not recommend this company to others, i will tell anyone with a home project to take Jericho out of their option list... I wish Jim K nothing but the best.

When he presented the estimate (after three hours inour home), we were shocked. We had done our research on costs for this job. Their estimate was more than three times what we had found. We were so disappointed thinking that we would not be able to afford the project. We already had other estimates scheduled (they were the first, thus the A for responsiveness) so we didn't have anything to compare it to. Also, there was a 'today only' price if we made our decision before the rep left. I didn't like that at all and it seems to go against their code of ethics that they are quite proud of. To no surprise, the other two estimates were very much in line with what we had found in our research and we have selected one of them. I would never even get another estimate from Jericho.

They didn't actually do the work; I just got estimates from them. He was on time. I think I would use them again, I was just stunned at the price, but I guess that's what the going rate is. They're good folks.

They've done 2 jobs here. It was maybe $2500 to $3000. The first job was a granite counter top. The questions that I had and the couple little things that I was disappointed in, they made it right. It still looks really good. It's all been positive. They followed right thru.

Knowledgeable, courteous, punctual. We would definitely recommend Jericho for granite work.

The people that do the job are good, but the materials they use are inferior, and they don't stand behind it. The flooring was suppose to be a shiny, wood, laminate flooring. I tried to wash it and it looked horrible. When I called them, they said it was my fault and wouldn't stand behind it. I had to take it back and replace it myself. Their business model was if you sign now you get $2000 off. From now on, if I have something done and they say to sign with them now and get money off I will kick them out of the house. They will either need to give me the best price now or don't bother. I had to learn the hard way.

Terrible. A 10 day job took 10 weeks. In the process of painting, they broke tiles around our bathtub (something not being remodeled), chipped the new sink they installed two days after installation and we ultimately had to replace all of our cabinet doors (not part of the original bid) due to an oversight by the salesman (at my cost!).

The sales person that came to our house was a very typical sales person and definitely not a designer. That worked in our favor, because we had already made choices on what we wanted. The project manager (Michael Gross) and the master installer (Jim Kesterson) were great to work with. Area's around our kitchen were protected, the work area was cleaned everyday. Jim was on time everyday, and kept us informed on his comings and goings. The project took two weeks and Michael came to inspect the work being done at least 5 times. The attention to detail, demonstrated by both Michael and Jim, gave us confidence that the final outcome would be (and is) what we were expecting and paid for.

Jericho mentions on there website they are not the least expensive but they will give a affordable price. The reason I'm doing this review is because the proposal insults ones intelligence. ONE shower tiled on the floors and walls and not a big shower at that the quote was $13,000 and that was after the discount. Needless to say we didn't need to go any further, we could do both bathrooms for less than that, much less. Jericho I understand you may have a great reputation for doing things right with the accreditations etc but you're costing yourself a lot of money in my opinion. Your trying to make a killing on one job instead of giving a great value and then reaping the repeats & referrals. We've had a few other quotes for the one shower and you were more than twice as much as the highest proposal so far.

My father hired Jericho solely based on the fact that they advertised in the church bulletin. They started work on a Friday afternoon by tearing out the old wall and floor of the shower stall. They then left for the weekend and did not return until Monday, leaving my father without access to a shower for three days. They only replaced the liner in the shower stall and did no other work in the small bathroom. After my father passed, I found the contract with work done by Bryan S. and a bill for $10,000. My father also told me that they offered to put the original door back onto the shower for an additional $1,000. This comapany preyed on a senior citizen and naive church goer who believed that if its in the church bulletin it must be certified trustworthy. Even if they don't mark you as easy prey, please don't give them any business.

Great at the beginning. Should have put up a red flag when they wanted a deposit check ASAP. Once paid, it was like I was working with another company. Work was done by subcontractors (Double C company from Blue Springs, MO) even though their ads say they use their own employees. Ex-employee called to warn us that they didn't have a city permit to do work on our home. Project manager stopped by our house at least two times when no work was scheduled when we were not home just to use our restroom (we have it on security camera). They used our $800 Dyson vacuum to clean up Sheetrock and ruined it. Wanted them done and out of our home. Had to hire another company to clean up their messy work. This experience is THE main reason I joined Angie's List so I don't have another experience like this.

They were high. We had to have them back to redo some stuff that we didn't think were the greatest. They didn't do it all right the first time. They were fine.

It's a company that has been around for ages. I would use them again in future.

We've been updating our kitchen as the budget allows and the first item we wanted to tackle was the countertop, knowing that we would be keeping the lower cabinets. The process with Jericho was seamless: I called to find out what/who they were; scheduled an appointment to talk dollars and installation timeframe; went to the granite shop to check out slabs and poof! We were done! It was seriously that easy. I had a pretty specific color/design in mind for the granite, so I was pleasantly surprised when I found it at their shop (the selection was huge). Their installer came and took the countertop measurements and then we set up a date soon after for the granite installation (we had a family function that was within a couple of months and they were able to accommodate our need for getting it done sooner than later). Our home had settled enough over the years that some leveling was required, but their team handled it without issue. Again, pretty pleased! The demo and install as done in one day. Will be calling again for bathrooms in the futur

Their price was more than double any one else's for less work (it didn't include tile, lighting, or appliances.)

We had already thrown out the business card, so I cannot provided the sales person name. He came and talk with us about we want to enlarge and remodel out upstairs bathroom. He got measurement and told us he will call and send email for the estimate. Had never heard back from the salesman. We try to call him but never di get ahold of him. He either call back or return from our messages. We had our bathroom remodeled as the way we want by some other company whom is more responsible and care. Respectful and great communication. You guys don't want my business, at the least tell me instead of making me wait for weeks without any answered.

OUR HOUSE IS GORGEOUS!!!!!! My first interaction was with the young lady who answered the phone & she was extremely pleasant. We set up an appointment for the Designer to come out & he was prompt & courteous. He gave us a lot of information about products, the company & time frames for our projects. He also explained that he was going to draw the kitchen & why. We set a second appointment for him to come back. When he returned, he had everything ready for us & to save a substantial amount of money, we started the project. This was the best decision we have made in a long time...especially on this big of a purchase, as we have been saving for a long time for this. (We had obviously done our research on Jericho & trusted their abilities) The project began as expected...and although there were a couple of short delays(to be expected with a remodel) we watched our kitchen & baths be transformed in to amazing rooms! We absolutely love the finished product & Mike (our project manager) did a fantastic job coordinating all of the installers with each project & keeping us informed. The quality of products are exceptional...just as we expected. We truly are happy with this project & process. We have done other remodels in the past with other companies (and the projects were much smaller) and they were not good experiences. Thank you Jericho family. We will refer you to our friends & family.

It was very frustrating! We went through 2 project managers. The one we had was horrible at communicating--we never knew who was going to be at our house, when & what they were doing! We never even MET the guy until the last week of the very long project. It was like pulling teeth to get info from him. We were told the project would take 7-10 days, but it actually took 31 days & we were out of our kitchen for a lot of that time. We did finally get good response by the general manager when we had to go above everyone's head. The completed work was satisfactory, however not worth what we had to pay & certainly not worth the frustration. We got a corner cabinet that is virtually worthless because we can't hardly get to it. I will say one of the main workers was fabulous--worked hard & long & always cleaned up at the end of the work day. He was quite skilled--the only good part about our experience with Jericho. We would NOT recommend Jericho!

- Very Slow! - Did not order the floor I requested and offered an alternate which lasted less than a year - Floor was installed crooked and does not align with any of the walls or cabinets - Did not know how to add ventilation to the new kitchen so it was not done - Overall finish quality poor. The trim paint looks like primer.

Terrible. You will be VERY SORRY. Don't believe their ads----they lie.