Jericho Home Improvements, LLC

I liked them. They had a project manager who talked with us about the project and the choices and then they had employees come in and do the job. I liked that they did not subcontract it out. They had employees who were the contractors. They cared to protect my belongings. They put shrink wrap on the carpet and on the walkways. He did a very nice job. He was very precise and he consulted frequently to make sure that what he was doing was what we wanted.

The quote was pretty high. We asked for a copy of the quote, which he emailed us. We asked if he would break out the quote as far as materials, labor, etc. We were told that the program they use couldn't do that. Therefore we declined the services, as we felt they were trying to hide something. He said that we could compare quotes, but since they wouldn't break things down like the other contractors, we were unable to compare anything except bottom dollar.

At the start of the project, the sales crew and the Project Manager did a walk thru on the project. I also provided a drawn layout with specifics on some special items that were to be included. They said it would take between 4-6 weeks to complete. Everybody seemed to be on the same page. The work crew started fast the first week. There was somebody at the house every day working. The second week, there were fewer workers and less work got done. Every week after that, we never knew if somebody was coming to work at the house or not. Sometimes people would come at 9 a.m. or 10 a.m. They would leave around noon for an hour lunch, and then they'd leave for the day around 3 p.m. or 4 p.m. There started to be problems, and we had to make special arrangements with the employee to stay and meet us to discuss the problems. This happened a couple times throughout the project. We quickly learned that the PM didn't talk to the work crew. The work crew wasn't working off of our drawing for the floor plan. The PM never gave it to them. We started leaving notes and drawings for the work crew every night so they can make corrections the next day when we couldn't be there in person. I even left my phone number for them to call me if they had questions, and they called multiple times. I had more phone calls from the work crew than the PM. The PM rarely called me except when he was returning my phone call. Here's something I want to say about the work crew. Jericho likes to say that they have their own employees do the work. That's not necessarily the case. In my talks with the crew, I learned that there was one or two actual employees, but the rest of the workers were contractors. This was also confirmed when I called some of them and their phone message had their own company's name in the greeting; I also saw their own company logos on their vehicles. I later learned that Jericho had a complaint on file with the Better Business Bureau about this claim. You can view this information from their website at: http://www.bbb.org/kansas-city/business-reviews/remodeling-services/jericho-home-improvements-llc-in-kansas-city-ks-99147091. Our project used three different main construction guys that were probably actual employees. In addition to these men, there was an electrician, a plumber, another plumber for the septic connection, a crew for drywall, and a painter who were each their own companies. (Drywall crew showed up on a weekend wanting to do work. They didn't expect me to be there, and Jericho had told us at the beginning of the project that their "employees" don't work on weekends. I let them work because they were behind on the schedule.) About half way thru the project, we started providing specifications and website links for products we wanted to use. These were inline with the products priced in the competitor's bid, which weren't fancy or extraordinary. Some products we picked were less than what was in the accepted bid; some products were more. We figured it would all even out in the end. The PM was surprised when we started asking for different products. His papers showed Jericho's standard products which wasn't what we wanted. We learned that he didn't have a copy of the accepted competitor's proposal. (I later had to redirect him to address the need for heating and plumbing to the septic system.) It was about this time when we needed to select carpet. We were never given any instruction on where to go or how to pick out the carpet and pad, so we went to a Big Box store and selected what we liked and sent it to the PM, just like we did with all the other products. A week went by before we heard back from their salesman who said that they don't work with Big Box stores. They found a contractor they wanted to work with and asked us to come to the Jericho office to pick out carpet. They gave us three sample boards to choose from. Each board had a different textured carpet with about 4-6 colors on each line. All boards were the same manufacturer. The textures and colors were all similar. The samples they provided was carpet made with all recycled material. It looked like shag carpet from the 70's. We politely said that we expected to see more than three examples, and that the quality wasn't what we expected. We offered to go to their contractor's location to review other samples, but we were told that they don't do that. I provided a copy to the salesman of the carpet bid from the competitor that they accepted. I showed them the price point, which was broken out by labor and product. I knew what they were showing us was below the price point because we had already looked at carpet at the Big Box store when we had already selected what we wanted. The salesman said he would check with his contractor about additional options and get back to us. We left the meeting knowing they were trying to get us to accept a lousy product. Since we now knew the carpet brand and line that they wanted us to choose from, we went to a variety of carpet suppliers to see if we could find another option that would work. We were trying to work with them on this issue. We learned that carpet manufacturers will provide the same carpet to different sellers, labeling the carpet differently for each seller. This makes it hard for consumers to compare apples to apples. After this research, we decided to go to Nebraska Furniture Mart because we felt they would have the widest variety of carpet in one location. It was here that we found the same product that Jericho had provided to us for review. I know this because I had photographed the samples, including the specifications. While the product line had a different name, it was the same manufacturer, color, texture and manufacturer specifications. It was well below the price point that we had agreed to in the cost proposal. At NFM, we selected several different carpet options to provide to Jericho. We sent them our choice. Later in the week another salesman followed-up with us. I heard the familiar "we don't deal with Big Box stores" story. Nonetheless, they said they would see what they could. Around a week later, they agreed to the carpet we selected at NFM, but they said they would have to use NFM's installers. They reiterated that they wouldn't be responsible for any carpet or installation defects because we weren't using their own contractor. I asked if somebody from Jericho would be onsite during the install, and was told "yes." There was no additional charges for the carpet. Later, I called the PM to ask when the carpet would be installed. I was concerned because the wall work, ceiling grid and lighting wasn't completed. He said he'd get back to me. I didn't feel like waiting, so I called NFM myself. I gave Jericho's name as the "customer," and learned that there were multiple orders on file for Jericho. (I guess they really do deal with Big Box stores.) I had to provide my address to find my order and get the install date. My PM called me the day before the install date to give me the same information. I asked again if somebody from Jericho would be onsite during the install and was told "yes." NFM arrived on the said date for the install. Two guys installed the carpet with no problem. They had a few questions about the floor plan because they didn't have a correct floor drawing. I answered their questions, and they got the work done. I had no issue with the Big Box store work. i actually felt they were better workers -- efficient, professional, wanting to get it right the first time -- than some of Jericho's workers. I was glad I was there during the install because Jericho wasn't. We developed a punch list for Jericho's workers after the carpet was installed and posted it on the wall for reference. The PM was aware of this, and asked for a copy. This told me he had no plans to come out to see it or the work for himself. About a week later, the PM came out to do his final punch list. He agreed with a lot of things we had listed, but he shrugged off other things as typical issues in construction work. We decided to pick our battles because we wanted to be done with the project. The project had lasted two months and we wanted our house and lives back. We held firm on the items we knew we couldn't fix ourselves, and let other things slide. The last 10 days of the project was spent on fixing items. About a week into this timeframe, the PM came out to closeout the project and collect the final payment. He was a little surprised that we weren't ready to sign off on the project when we pointed out things that still needed to be done. It was only then that his construction employee finally put in two full days of work, completing the punch list. Our ratings and the reasons: Price is a "B" because Jericho accepted a competitor's bid. We would have been disappointed if we had paid their full price. The quality is a "C" because there were many issues that didn't seem to measure up to their advertisement of "craftsmanship." Examples: Hung a broken light fixture, hiding the broken area where it wasn't easily visible. Placed an outside air vent below an outside faucet needlessly. Installed a damaged air vent. Damaged several door jambs when they installed the doors backwards. Patched the split wood with putty and paint. Split wood on stair steps. Covered split wood on stairwell trim with wood putty. Disconnected a land line wire in the ceiling area and didn't know how to fix it. Additional coats of paint had to be applied because the first two were applied when the painters didn?t have adequate lighting. The responsiveness and punctuality is only a ?D?. We had to follow up on too many issues, and the project took too long. The professionalism is a ?C?. The electrician did a great job. A Jericho employee also fixed problems with existing HVAC, plumbing and a support beam that freed up the ceiling height. And overall the onsite workers communicated with us.

The young man seemed very friendly and pushing the motto " we use Fed Ex Philosophy". We told him we were getting at least 3 different quotes before deciding. We were given a quote for about $8500 however, if he left without us signing a contract the cost would go up to $10,000; I told him that is completely wrong and shame on this company for doing business like this. He kept stating we have 3 days to cancel the service so no harm in writing it up and it saves them from coming out again to do the contract. We told him if it's that bad for the company to come back out, we could go to them to sign a contract, but we will not sign one until we decide which company to use. Well after this comment we definitely were not going with Jericho regardless. Last year in 2013 we had Jericho come out for a quote for a Master suite addition on to our other home and Jericho was double the price of 4 other companies - although this gentleman came to our home 3 times and was very polite and not demanding or persistent. We did tell him then the quote is way too high and as much as we paid for the house, no way should a 1 room addition cost that much. Again, 4 other companies were half this quote. Since he was so nice we decided to get the quote for the kitchen in our newer home and this gentlemen expressed they are the best in kitchen remodel. I hope Jericho changes their policy on trying to get customers to sign contracts prematurely. We were very upset with the last individual who quoted the countertops. I recommend everyone getting at least 3 bids after Jericho. We got ours done with a new composite sink and very nice faucet for under half of what Jericho quoted us from another contractor and they were 100% wonderful.

Jericho sent out a man to remove the jacuzzi, floor tile, vanities, existing mirrors and move the toilet while the vanity cabinets were on order. By the time he finished, the cabinets arrived, and the installation began. Throughout the process, the bathroom door (which is an open entry) was covered with plastic and fabric to prevent dust from engulfing our bedroom. Jericho also covered our carpet and hardwood from the bathroom to the front door to protect our flooring. All tile cutting was done outside. They really gave it their best effort to minimize the impact on the rest of our home while the work was going on. The hammered copper vessel sinks are truly beautiful. The bathroom fixtures are far superior to anything we could have bought at a home improvement store. They are solid, heavy and are built to last. Jericho made the process easy. The first day, our designer had several selections of floor and wall tile and vanity styles and finishes to choose from. He met us at the granite warehouse to make our selection and helped us select our lights. I like their Team Approach to managing the project. A Project Manager was assigned to coordinate the project from start to finish. Our designer remained as part of our remodel team and told us to contact him anytime we needed to discuss something. We were given the telephone numbers of the owner and the general manager. The GM dropped in on the project a couple of times to check on progress. It was a big project and it went very smoothly. We now have an AMAZINGLY BEAUTIFUL master bath that is the result of high quality materials and workmanship. We are very pleased with the results!

From day 1 until the job was completed to our satisfaction, Jericho has been awesome! Eric worked with us to determine exactly what we were hoping to do with our bathroom and discussed our wants and must haves. Greg was the project manager over the remodel and was able to come up with a plan that fit within our budget, space and wish list!! And, Mike is absolutely amazing at what he does.....He was respectful of our home each day and left it so neat. He discussed any thoughts along the way and made sure I was happy with the job as it went along. The work that he did was meticulous and absolutely beautiful! The finished project of this job was beyond what we could have imagined our bathroom would be. This team was awesome and the job was done ahead of schedule! Jericho has continued to be helpful even after the bathroom was finished and they received their payment. We've called a couple of times with questions and they were answered quickly. We had to have a minor adjustment made with one of our faucets and the lady that came to adjust it was just as amazing as everyone else along the way. We would definitely recommend Jericho and would use them again!

It went awesome. They were great all the way from the CEO to the installer.

Excellent! I continue to hire Jericho to renovate my older home. Why? Because I have never dealt with a finer company than Jericho Home Improvements. Their attention to detail and punctuality is unsurpassed. Jericho's bathroom installer was as meticulous as the kitchen installer they sent out earlier this year. Their bathroom design was awesome! Because I have an older home, I had little room for my master bath. They created a stunning tile and granite bathroom and paired it exceptionally with my master bedroom. For my Master, they tore out two bedrooms and made one larger bedroom. The existing rooms had hardwood floors underneath the old teal green carpeting. The floors were far from perfect, so Jericho had to splice in wood flooring to match up to the 50 year old flooring. Wow! It turned out beautifully. It looks like I have a brand new floor. Heck, my entire home looks brand new, thanks to Jericho. One would never guess it's nearly 50 years old. Thank you, Jericho! note: I am going to attempt to submit photos, please ignore the ladder in the bedroom pic. I don't have "before" pics for the Master bedroom and bath but, take my word for it, the rooms were tiny and very dated.

I am extremely happy with the job they did. They have very high integrity, if they say they are going to do something they follow through with it. I would definitely use them again and recommend them to anyone. I am so thrilled with the job they did.

Thank you Jericho. I felt that the team really listened to what I was trying to accomplish. The Senior Designer, Project Manager, Installers, Support Specialist, and General Manager all helped me. I felt that a team of angels lead me to completion. The improvements I needed made me feel good about my house again. The team was kind, patient, professional, respectful, smart and knowable. In the end, I have new half bath, new floors and a new countertop. Thanks again for your help and I will refer Jericho Home Improvement to other tasks as we'll as family and friends. Linda S. Jones Kansas City, Mo.

Started at the promised time and finished approximately one week ahead of the original contract schedule. Work performed by our installer was excellent. He had a great attention to detail and the sequence of work was well thought out. Each day we were informed of daily activities and plan for the coming days. The single installer (other than shower enclosure staff and a day of painters) made it very convenient and we felt absolutely no intrusion into our home. My wife had a vision of the décor, colors, type of tile etc, but the sales representative was still very easy to work with throughout the process. We were very pleased with the finished installation as it reflected a high quality. However, there is a premium in cost that comes with that. One outstanding feature is that the General Manager and President of Jericho were accessible and actually visited our project site. Not many companies do this and this made us feel important as a customer. That certainly showed that Jericho cares from the very top of the organization.

Here's the great part. Once the job got started our project manager very professionally handled the job and all the work is excellent quality. The inspections went well and our job was completed in about 10 weeks. The project materials were delivered on time. The finished kitchen area is beautiful. Here's the bad part which is partly our fault (for accepting the bid). The "designer" came out for the initial meeting and produced the bid. The first bid was for over $120,000 which was above our budget. The "designer" looked the bid over and brought it down to approximately $103,000. This was attributed to some "discounts" and other vague terms. We accepted that bid. What we didn't think of at the time was that the agreement although specifying the work to be done did not assign dollar amounts to the individual line items. So when the laundry room was removed from the project, we could not determine the dollar amount saved. We were just told that the reduction in cost "wasn't as much as you think". Also the "designer" bid on a job that contained major structural issues. When the actual builder came several weeks later to look at the space, he knew right away that an additional structural beam and footings would be needed. We called the sales manager to say that we were the top of our budget and that something in the project would have to be removed, but Jericho stuck by their original bid and did not charge us for the extra beam needed. At our request, Jericho consulted a structural engineer to make sure the footings and beams were correct. But even then, the "designer", two project managers (the first project manager either left or was let go) and the structural engineer failed to determine that an area of the ceiling structure needed additional joists. That cost extra. Also, their "bid" did not specify the quality or brands of the most of the materials. We were sent by the "designer" to look at Anderson windows and doors but then Jericho tried to substitute Therma-Tru products which are construction-grade quality. (When we spoke to the Sales Manager about this he actually said that Jericho does not do that many doors and windows!!!) Jericho did ultimately purchase Anderson for our project. By now it was time for the project to start so we packed up and waited. And waited. Unknown to us, our original project manager was no longer employed with Jericho. At this point we were thoroughly frustrated and wanted to cancel the project. One of Jericho's vice presidents, the new project manager and a new designer came to meet with us. They offered to upgrade our cabinetry to a higher quality product to keep the job. They even brought a calendar with a schedule of what would happen when so we continued with the project. The starting day (as stated on the calendar) came near and so we repacked and again waited. And waited. We called Jericho to ask what was going on and were told that everybody (except for the sales manager and the construction staff) was in Hawaii for a vacation. We left messages with the president and the sales manager and stated that we were canceling the project and wanted our deposit back. They refused. The project started about a week after that and my review of the actual project is above. Summary: We should have never accepted the bid in the first place. A bid where the price is a lump sum and no details are given should be a giant red flag. A bid for a very large project that is created in a few hours with a computer program is a giant red flag. If there are structural issues and the "designer" (not a builder) produces a bid w/o consulting a builder or engineer - that is a giant red flag. Essentially once we gave them the money we had to really push to get things done correctly (such as the structural engineer and the quality doors) or keep trying to cancel in order for the project to get done. Jericho makes nice commercials and does great renovations but their sales/design department needs to come up with more transparent pricing so customers can understand exactly what quality products they are getting and where their money is going. We have no problem paying for the quality work. But we never knew how much the cabinetry was or the beams cost, etc. For this reason alone we will not recommend them.

Frankly, we hadn't planned to update the kitchen. Our Master Bath was the primary project. However, when I was looking at the granite for the bathroom, it was so amazingly beautiful that it reached out and spoke to me. We sat down with our very knowledgeable Sales/Design Rep who led us through the design process to see if we could make it happen. The cost estimate came in below what my husband and I expected, so we decided that we would regret it if we didn't do it. Jericho moved up the date for the work and were in and out of our home in 4 days. The men were on time, worked fast, cleaned up after themselves and every evening they left the kitchen area looking great. They also took the time to explain to me about the care of the materials that we had installed. The Jericho team worked together to create a beautiful kitchen for us. I may be inspired to cook again! LOL Recently, we've had our share of poor customer service from other companies and we were VERY IMPRESSED with the how well the Jericho team worked together to complete our project quickly and beautifully. They EXCEEDED our expectations.

In today’s world of home improvement companies where promises are rampant and delivery is lacking, we found a company that delivers what they sell with top quality, impeccable communication and with timely and accurate product and service delivery. That company is Jericho Home Improvement. There is absolutely no “over-selling” with Jericho and their employees are extremely professional, highly knowledgeable and a pleasure to do business with. The next time we have a home improvement need, we know exactly who we will be contacting…Jericho!

It went great

It has taken months to write a review after the Jericho experience. Every time I hear one of their commercials on the television or radio, I cringe. Project started off great and went downhill from there. Problems: -turnover of staff -poorly defined scope of services -sales vs project management never in sync -project management not in sync with staff and contractors -rude project management -pick list at the end of the project never 100% finished, i.e. still have outstanding tasks - little things -items defined in scope were not delivered and had to be redone, i.e. asked for soft close drawers, didn't get them, had to be redone -didn't caulk the exterior of the new windows they put in The kitchen turned out beautiful because we kept on them and pressured them to finish the job and they did deliver - so we must give them credit for that. This is why they didn't get an F.

I feel like I have been living an excellent home improvement episode on HGTV!! What an awesome experience! I bought an older home and am having to completely remodel it. I am a fan of HGTV and dreamed of being able to transform my home the way the happy homeowners do on that station. You think that only happens on cable TV? Hire Jericho and you’ll think differently! I really feel like I should have had a camera on my life with Jericho. They are incredible! I own Gail’s Harley-Davidson, I only say that to reinforce to you that I have dealt with many, many businesses and people over the years. I have never - NEVER – had the pleasure of dealing with a finer company than Jericho Home Improvements! Their professionalism and attention to detail far surpasses any other company or person I have ever done business with. Besides being a complete joy to work with, Jericho’s team is very meticulous and proactive. They made sure I was exceptionally happy every step of the way. Their design team is awesome. I gave them an idea of what I wanted and they came up with a couple of different layout ideas that blew me away. During the build process, Jericho kept me informed of every action and stayed on the time schedule they promised without ever seeming rushed. Jericho's price structure is pretty cool the way it's set up. They gave me several levels with which to choose from. I ended up getting remarkable cabinets but even their less expensive cabinets were exceptional. The salesman was very helpful in showing me ways I could save money without sacrificing the look of my kitchen. And, their designer met me at the granite and tile shop to help me make choices based on my budget. A huge added benefit was Jericho's cleanliness! EVERY night, the installers sweep up the floor, wipe off the counters, and pick up all their mess. It was as if they were remodeling their own houses! In the end I have the coolest, most precisely built kitchen I have ever seen! I was originally going to piece out the rest of my house to “friends in the business”. However, my experience with Jericho Home Improvements was so fabulous; I have hired them to remodel the rest of my home. So – be watching Angie’s List for more updates on my “Life with Jericho”! One point I have to make… I've talked to several of my friends who have also used Jericho Home Improvements. They all had the exact same experience. It is rare to find a company who can jump so high even once but, from what I have found, Jericho does it every time. Please call me if you’d like further information regarding Jericho’s work. My name is Gail and I’m easy to find.

We met with our designer, Christopher and he came up with a design plan to fit our needs that was within our budget. Our designer was very easy to work with and really went the extra mile to make sure he provided us with his own design ideas while at the same time incorporating them into what our personal style and taste are. It was great to have a design/sales person who stayed in touch with us and our project manager from start to finish to make sure the remodeling process was a good experience for us. We love our new kitchen and living room and are glad we had such a great experience remodeling our home! Thanks Christopher and the Jericho remodeling team!

The prices seemed to be extensive based on the type of remodel involved, and the designer admitted they are quite a bit more than most other companies. The cost isn't the main thing that turned me away from Jericho. The designer was a few minutes late, no big deal. He was polite through the process and stated he would have my estimates to me by the next morning. That was on 5/13/14. After 2 separate calls with Jericho, I finally recieved the kitchen estimate today, 5/27/14. However, I still have not received the estimate for my bathroom remodel. I was told on 5/28/14 that they did not save my bathroom remodel estimate and could not provide it to me without coming back out if I chose to use them.

We didn't use this provider because their business model didn't work well with our expectations. They provided a total but couldn't easily tell us how much individual line items cost. They also have stock tile, fixtures, and so forth. We only knew that they were using Moen plumbing components, but not the specific models or ratings. There were too many unknowns with their bid. We went with a provider that could easily tell us what specific line items were included and gave us the flexibility to choose individual plumbing components, tile, waterproofing and heated floor system, etc. Jericho might be a good choice for individuals who are primarily interested in a nice looking finished space, but for those people who are interested in the details, Jericho might not be the best choice during a bid process.

The designer who showed up was very polite and professional from the start. He made sure to go over every detail and had great ideas/sugestions for our project. The customer service was phenomenal throughout the entire project. We felt comfortable to call with any questions or changes and all of our needs were answered in a very timely manner. We had a set start and finish date that was completed as promised. Yes Jericho was a more expensive bid, but you cannot beat the quality of work and that is why we gave their price an A. You get what you pay for and we would recommend Jericho to anyone who wants a smooth process and quality craftmanship with a full staff behind you every step of the way.

I had used Jericho a year ago to install granite in my kitchen and was so impressed with them I chose them to do my master bathroom remodel. Their salesman/designer came up with great ideas as to how to do the remodel as well as help me pick out the fixtures and vanity cabinet. They did all the demo of the old bathroom which had tiles from ceiling to floor and an old jacuzzi tub and shower. I used to have to go through my bathroom to get to my closet. They closed off that entrance and that wall is now part of my beautiful huge tiled shower with glass doors. I picked out the slab of granite I wanted and they used that for my vanity, a ledge behind the toilet, and a custom seat in the shower. They created a new doorway from the bedroom into the closet. The bathroom also now has heated tile flooring. I can't say enough about how well they treated me and how well the experience went.

It was a large project - substantial make overs for 2 main baths and a near total for a third. As might be expected, there were a few "twist and turns" as the project went along, but that was no surprise and all developments were addressed meeting or exceeding our expectations. Our desinger (including the initial process) was exceptional to the very end. The project Manager was very accomodating and flexible. The installer did great work and was a pleasure to work with. Our pets even watched for him to show up each day. It was really nice having one person assigned exclusively to our project. Jericho's resources and expertise were of considerable value and probably allowed for the project to be finished sooner than other options. The new baths look great and we are very happy with the final result!

Excellent. They may cost more, but you're paying for the quality of service you receive. Their professionals are there when they say they will be. The quality and craftsmanship are second to none!

They provided a rough estimate on a remodeling project of around $150K for a small room addition and kitchen remodel. They then reduced the price by about $25k if I signed on the dotted line that night. I really didn't like that type of negotiating and decided to be my own General Contractor and got it all done for around $75K and was able to splurge for extra appliances.