Jericho Home Improvements, LLC

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OUR HOUSE IS GORGEOUS!!!!!!
My first interaction was with the young lady who answered the phone & she was extremely pleasant. We set  up an appointment for the Designer to come out & he was prompt & courteous. He gave us a lot of information about products, the company & time frames for our projects. He also explained that he was going to draw the kitchen & why. We set a second appointment for him to come back. When he returned, he had everything ready for us & to save a substantial amount of money, we started the project. This was the best decision we have made in a long time...especially on this big of a purchase, as we have been saving for a long time for this. (We had obviously done our research on Jericho & trusted their abilities)
The project began as expected...and although there were a couple of short delays(to be expected with a remodel) we watched our kitchen & baths be transformed in to amazing rooms!
We absolutely love the finished product & Mike (our project manager) did a fantastic job coordinating all of the installers with each project & keeping us informed. The quality of products are exceptional...just as we expected. We truly are happy with this project & process. We have done other remodels in the past with other companies (and the projects were much smaller) and they were not good experiences.
Thank you Jericho family. We will refer you to our friends & family.

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It was very frustrating!  We went through 2 project managers.  The one we had was horrible at communicating--we never knew who was going to be at our house, when & what they were doing!  We never even MET the guy until the last week of the very long project.  It was like pulling teeth to get info from him.  We were told the project would take 7-10 days, but it actually took 31 days & we were out of our kitchen for a lot of that time.  We did finally get good response by the general manager when we had to go above everyone's head.  The completed work was satisfactory, however not worth what we had to pay & certainly not worth the frustration.  We got a corner cabinet that is virtually worthless because we can't hardly get to it.  I will say one of the main workers was fabulous--worked hard & long & always cleaned up at the end of the work day.  He was quite skilled--the only good part about our experience with Jericho.  We would NOT recommend Jericho!

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- Very Slow!
- Did not order the floor I requested and offered an alternate which lasted less than a year
- Floor was installed crooked and does not align with any of the walls or cabinets
- Did not know how to add ventilation to the new kitchen so it was not done
- Overall finish quality poor.  The trim paint looks like primer.

Terrible. You will be VERY SORRY. Don't believe their ads----they lie.

I liked them. They had a project manager who talked with us about the project and the choices and then they had employees come in and do the job. I liked that they did not subcontract it out. They had employees who were the contractors. They cared to protect my belongings. They put shrink wrap on the carpet and on the walkways. He did a very nice job. He was very precise and he consulted frequently to make sure that what he was doing was what we wanted.

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At the start of the project, the sales crew and the Project Manager did a walk thru on the project. I also provided a drawn layout with specifics on some special items that were to be included. They said it would take between 4-6 weeks to complete. Everybody seemed to be on the same page.  
The work crew started fast the first week. There was somebody at the house every day working. The second week, there were fewer workers and less work got done. Every week after that, we never knew if somebody was coming to work at the house or not. Sometimes people would come at 9 a.m. or 10 a.m. They would leave around noon for an hour lunch, and then they'd leave for the day around 3 p.m. or 4 p.m. There started to be problems, and we had to make special arrangements with the employee to stay and meet us to discuss the problems. This happened a couple times throughout the project.  
We quickly learned that the PM didn't talk to the work crew. The work crew wasn't working off of our drawing for the floor plan. The PM never gave it to them. We started leaving notes and drawings for the work crew every night so they can make corrections the next day when we couldn't be there in person. I even left my phone number for them to call me if they had questions, and they called multiple times. I had more phone calls from the work crew than the PM. The PM rarely called me except when he was returning my phone call. 
Here's something I want to say about the work crew. Jericho likes to say that they have their own employees do the work. That's not necessarily the case. In my talks with the crew, I learned that there was one or two actual employees, but the rest of the workers were contractors. This was also confirmed when I called some of them and their phone message had their own company's name in the greeting; I also saw their own company logos on their vehicles. I later learned that Jericho had a complaint on file with the Better Business Bureau about this claim.  You can view this information from their website at: http://www.bbb.org/kansas-city/business-reviews/remodeling-services/jericho-home-improvements-llc-in-kansas-city-ks-99147091. Our project used three different main construction guys that were probably actual employees.  In addition to these men, there was an electrician, a plumber, another plumber for the septic connection, a crew for drywall, and a painter who were each their own companies.  (Drywall crew showed up on a weekend wanting to do work.  They didn't expect me to be there, and Jericho had told us at the beginning of the project that their "employees" don't work on weekends. I let them work because they were behind on the schedule.)
About half way thru the project, we started providing specifications and website links for products we wanted to use. These were inline with the products priced in the competitor's bid, which weren't fancy or extraordinary. Some products we picked were less than what was in the accepted bid; some products were more. We figured it would all even out in the end. The PM was surprised when we started asking for different products. His papers showed Jericho's standard products which wasn't what we wanted. We learned that he didn't have a copy of the accepted competitor's proposal. (I later had to redirect him  to address the need for heating and plumbing to the septic system.) 
It was about this time when we needed to select carpet. We were never given any instruction on where to go or how to pick out the carpet and pad, so we went to a Big Box store and selected what we liked and sent it to the PM, just like we did with all the other products. A week went by before we heard back from their salesman who said that they don't work with Big Box stores. They found a contractor they wanted to work with and asked us to come to the Jericho office to pick out carpet. They gave us three sample boards to choose from. Each board had a different textured carpet with about 4-6 colors on each line. All boards were the same manufacturer. The textures and colors were all similar. The samples they provided was carpet made with all recycled material. It looked like shag carpet from the 70's. We politely said that we expected to see more than three examples, and that the quality wasn't what we expected. We offered to go to their contractor's location to review other samples, but we were told that they don't do that. I provided a copy to the salesman of the carpet bid from the competitor that they accepted. I showed them the price point, which was broken out by labor and product. I knew what they were showing us was below the price point because we had already looked at carpet at the Big Box store when we had already selected what we wanted. The salesman said he would check with his contractor about additional options and get back to us. We left the meeting knowing they were trying to get us to accept a lousy product.  
Since we now knew the carpet brand and line that they wanted us to choose from, we went to a variety of carpet suppliers to see if we could find another option that would work. We were trying to work with them on this issue. We learned that carpet manufacturers will provide the same carpet to different sellers, labeling the carpet differently for each seller. This makes it hard for consumers to compare apples to apples. After this research, we decided to go to Nebraska Furniture Mart because we felt they would have the widest variety of carpet in one location. It was here that we found the same product that Jericho had provided to us for review. I know this because I had photographed the samples, including the specifications. While the product line had a different name, it was the same manufacturer, color, texture and manufacturer specifications. It was well below the price point that we had agreed to in the cost proposal. At NFM, we selected several different carpet options to provide to Jericho. We sent them our choice. Later in the week another salesman followed-up with us. I heard the familiar "we don't deal with Big Box stores" story. Nonetheless, they said they would see what they could. Around a week later, they agreed to the carpet we selected at NFM, but they said they would have to use NFM's installers. They reiterated that they wouldn't be responsible for any carpet or installation defects because we weren't using their own contractor. I asked if somebody from Jericho would be onsite during the install, and was told "yes." There was no additional charges for the carpet.  
Later, I called the PM to ask when the carpet would be installed. I was concerned because the wall work, ceiling grid and lighting wasn't completed. He said he'd get back to me. I didn't feel like waiting, so I called NFM myself. I gave Jericho's name as the "customer," and learned that there were multiple orders on file for Jericho. (I guess they really do deal with Big Box stores.) I had to provide my address to find my order and get the install date. My PM called me the day before the install date to give me the same information. I asked again if somebody from Jericho would be onsite during the install and was told "yes."  
NFM arrived on the said date for the install. Two guys installed the carpet with no problem. They had a few questions about the floor plan because they didn't have a correct floor drawing.  I answered their questions, and they got the work done. I had no issue with the Big Box store work. i actually felt they were better workers -- efficient, professional, wanting to get it right the first time -- than some of Jericho's workers. I was glad I was there during the install because Jericho wasn't.
We developed a punch list for Jericho's workers after the carpet was installed and posted it on the wall for reference. The PM was aware of this, and asked for a copy. This told me he had no plans to come out to see it or the work for himself. About  a week later, the PM came out to do his final punch list. He agreed with  a lot

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Jericho sent out a man to remove the jacuzzi, floor tile, vanities, existing mirrors and move the toilet while the vanity cabinets were on order. By the time he finished, the cabinets arrived, and the installation began. Throughout the process, the bathroom door (which is an open entry) was covered with plastic and fabric to prevent dust from engulfing our bedroom. Jericho also covered our carpet and hardwood from the bathroom to the front door to protect our flooring. All tile cutting was done outside. They really gave it their best effort to minimize the impact on the rest of our home while the work was going on.

The hammered copper vessel sinks are truly beautiful. The bathroom fixtures are far superior to anything we could have bought at a home improvement store. They are solid, heavy and are built to last.

Jericho made the process easy. The first day, our designer had several selections of floor and wall tile and vanity styles and finishes to choose from. He met us at the granite warehouse to make our selection and helped us select our lights. I like their Team Approach to managing the project. A Project Manager was assigned to coordinate the project from start to finish. Our designer remained as part of our remodel team and told us to contact him anytime we needed to discuss something. We were given the telephone numbers of the owner and the general manager. The GM dropped in on the project a couple of times to check on progress. It was a big project and it went very smoothly. We now have an AMAZINGLY BEAUTIFUL master bath that is the result of high quality materials and workmanship. We are very pleased with the results!

From day 1 until the job was completed to our satisfaction, Jericho has been awesome! Eric worked with us to determine exactly what we were hoping to do with our bathroom and discussed our wants and must haves. Greg was the project manager over the remodel and was able to come up with a plan that fit within our budget, space and wish list!! And, Mike is absolutely amazing at what he does.....He was respectful of our home each day and left it so neat. He discussed any thoughts along the way and made sure I was happy with the job as it went along. The work that he did was meticulous and absolutely beautiful! The finished project of this job was beyond what we could have imagined our bathroom would be. This team was awesome and the job was done ahead of schedule! Jericho has continued to be helpful even after the bathroom was finished and they received their payment. We've called a couple of times with questions and they were answered quickly. We had to have a minor adjustment made with one of our faucets and the lady that came to adjust it was just as amazing as everyone else along the way.
We would definitely recommend Jericho and would use them again!

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It went awesome. They were great all the way from the CEO to the installer.

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Excellent! I continue to hire Jericho to renovate my older home. Why? Because I have never dealt with a finer company than Jericho Home Improvements. Their attention to detail and punctuality is unsurpassed.

Jericho's bathroom installer was as meticulous as the kitchen installer they sent out earlier this year. Their bathroom design was awesome! Because I have an older home, I had little room for my master bath. They created a stunning tile and granite bathroom and paired it exceptionally with my master bedroom. For my Master, they tore out two bedrooms and made one larger bedroom. The existing rooms had hardwood floors underneath the old teal green carpeting. The floors were far from perfect, so Jericho had to splice in wood flooring to match up to the 50 year old flooring. Wow! It turned out beautifully. It looks like I have a brand new floor. Heck, my entire home looks brand new, thanks to Jericho. One would never guess it's nearly 50 years old.

Thank you, Jericho!

note: I am going to attempt to submit photos, please ignore the ladder in the bedroom pic. I don't have "before" pics for the Master bedroom and bath but, take my word for it, the rooms were tiny and very dated.

I am extremely happy with the job they did. They have very high integrity, if they say they are going to do something they follow through with it. I would definitely use them again and recommend them to anyone. I am so thrilled with the job they did.

Thank you Jericho. I felt that the team really listened to what I was trying to accomplish. The Senior Designer, Project Manager, Installers, Support Specialist, and General Manager all helped me. I felt that a team of angels lead me to completion. The improvements I needed made me feel good about my house again. The team was kind, patient, professional, respectful, smart and knowable. In the end, I have new half bath, new floors and a new countertop. Thanks again for your help and I will refer Jericho Home Improvement to other tasks as we'll as family and friends. Linda S. Jones Kansas City, Mo.

Started at the promised time and finished approximately one week ahead of the original contract schedule. Work performed by our installer was excellent. He had a great attention to detail and the sequence of work was well thought out. Each day we were informed of daily activities and plan for the coming days. The single installer (other than shower enclosure staff and a day of painters) made it very convenient and we felt absolutely no intrusion into our home.

My wife had a vision of the décor, colors, type of tile etc, but the sales representative was still very easy to work with throughout the process.

We were very pleased with the finished installation as it reflected a high quality. However, there is a premium in cost that comes with that.

One outstanding feature is that the General Manager and President of Jericho were accessible and actually visited our project site. Not many companies do this and this made us feel important as a customer. That certainly showed that Jericho cares from the very top of the organization.

Here's the great part. Once the job got started our project manager very professionally handled the job and all the work is excellent quality. The inspections went well and our job was completed in about 10 weeks. The project materials were delivered on time. The finished kitchen area is beautiful.

Here's the bad part which is partly our fault (for accepting the bid). The "designer" came out for the initial meeting and produced the bid. The first bid was for over $120,000 which was above our budget. The "designer" looked the bid over and brought it down to approximately $103,000. This was attributed to some "discounts" and other vague terms. We accepted that bid. What we didn't think of at the time was that the agreement although specifying the work to be done did not assign dollar amounts to the individual line items. So when the laundry room was removed from the project, we could not determine the dollar amount saved. We were just told that the reduction in cost "wasn't as much as you think". Also the "designer" bid on a job that contained major structural issues. When the actual builder came several weeks later to look at the space, he knew right away that an additional structural beam and footings would be needed. We called the sales manager to say that we were the top of our budget and that something in the project would have to be removed, but Jericho stuck by their original bid and did not charge us for the extra beam needed. At our request, Jericho consulted a structural engineer to make sure the footings and beams were correct. But even then, the "designer", two project managers (the first project manager either left or was let go) and the structural engineer failed to determine that an area of the ceiling structure needed additional joists. That cost extra. Also, their "bid" did not specify the quality or brands of the most of the materials. We were sent by the "designer" to look at Anderson windows and doors but then Jericho tried to substitute Therma-Tru products which are construction-grade quality. (When we spoke to the Sales Manager about this he actually said that Jericho does not do that many doors and windows!!!) Jericho did ultimately purchase Anderson for our project. By now it was time for the project to start so we packed up and waited. And waited. Unknown to us, our original project manager was no longer employed with Jericho. At this point we were thoroughly frustrated and wanted to cancel the project. One of Jericho's vice presidents, the new project manager and a new designer came to meet with us. They offered to upgrade our cabinetry to a higher quality product to keep the job. They even brought a calendar with a schedule of what would happen when so we continued with the project. The starting day (as stated on the calendar) came near and so we repacked and again waited. And waited. We called Jericho to ask what was going on and were told that everybody (except for the sales manager and the construction staff) was in Hawaii for a vacation. We left messages with the president and the sales manager and stated that we were canceling the project and wanted our deposit back. They refused. The project started about a week after that and my review of the actual project is above.

Summary: We should have never accepted the bid in the first place. A bid where the price is a lump sum and no details are given should be a giant red flag. A bid for a very large project that is created in a few hours with a computer program is a giant red flag. If there are structural issues and the "designer" (not a builder) produces a bid w/o consulting a builder or engineer - that is a giant red flag. Essentially once we gave them the money we had to really push to get things done correctly (such as the structural engineer and the quality doors) or keep trying to cancel in order for the project to get done. Jericho makes nice commercials and does great renovations but their sales/design department needs to come up with more transparent pricing so customers can understand exactly what quality products they are getting and where their money is going. We have no problem paying for the quality work. But we never knew how much the cabinetry was or the beams cost, etc. For this reason alone we will not recommend them.

Frankly, we hadn't planned to update the kitchen. Our Master Bath was the primary project. However, when I was looking at the granite for the bathroom, it was so amazingly beautiful that it reached out and spoke to me. We sat down with our very knowledgeable Sales/Design Rep who led us through the design process to see if we could make it happen.
The cost estimate came in below what my husband and I expected, so we decided that we would regret it if we didn't do it.
Jericho moved up the date for the work and were in and out of our home in 4 days. The men were on time, worked fast, cleaned up after themselves and every evening they left the kitchen area looking great. They also took the time to explain to me about the care of the materials that we had installed. The Jericho team worked together to create a beautiful kitchen for us. I may be inspired to cook again! LOL
Recently, we've had our share of poor customer service from other companies and we were VERY IMPRESSED with the how well the Jericho team worked together to complete our project quickly and beautifully. They EXCEEDED our expectations.

In today’s world of home improvement companies where promises are rampant and delivery is lacking, we found a company that delivers what they sell with top quality, impeccable communication and with timely and accurate product and service delivery.
That company is Jericho Home Improvement. There is absolutely no “over-selling” with Jericho and their employees are extremely professional, highly knowledgeable and a pleasure to do business with.
The next time we have a home improvement need, we know exactly who we will be contacting…Jericho!

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