HOUSE OF ROCKS

We asked at the desk for the cheapest flagstone option for a backyard project we're doing. They said it was the KS flagstone and told us to drive our vehicle to be weighed. I asked the man doing the weighing for directions to the right rocks. He walked there so I could follow him in my van. We picked out and loaded our rocks then drove back to be weighed again. I took my ticket inside to cash register and paid.

THE STAFF TALKED TO ME AS IF I WAS STUPID (POSSIBLY BECAUSE I'M A WOMAN?) AND SEEMED BOTHERED BY MY QUESTIONS. THEIR PRICES AND SELECTION WERE DECENT, BUT I WOULDN'T HIRE THEM BECAUSE OF THE POOR CUSTOMER SERVICE.

I ARRANGED FOR THE DELIVERY OF LANDSCAPE ROCK TO BUILD A RETAINING WALL. THE PRICE WAS RIGHT SO I ACCOMPANIED THE SALESMAN TO THE OFFICE IN INSURE THAT THE PRICE WAS GOOD AND THE ROCK AVAILABLE. I HAD A PRIOR UNPLEASANT EXPERIENCE THERE AND WANTED TO MAKE SURE OF WHAT I WAS ORDERING. I STOPPED BECAUSE I WAS DRIVING BY AND SAW EXACTLY WHAT I WAS LOOKING FOR. I WAS ASSURED BY SOMEONE WHO APPEARED TO BE THE MANAGER THAT MY ORDER WAS GOOD BUT IT WOULD BE SEVERAL DAYS BEFORE THEY COULD DELIVER. MY LANDSCAPER WENT BY, LOOKED AT IT AND CONFIRMED TO THEM THAT IT WAS WHAT I NEEDED. ON THE MORNING SCHEDULED, I RECEIVED A CALL TELLING ME THAT IF I WANTED WHAT I HAD ORDERED, THE PRICE WOULD BE DOUBLE WHAT WAS AGREED. IF I DIDN'T AGREE TO THE INCREASED COST, THEY WOULD BRING VERY LARGE PIECES THAT WE WOULD NOT BE ABLE TO MOVE. I CANCELED. I WILL NEVER DO BUSINESS WITH THEM AGAIN. TWO STRIKES AND THEY ARE OUT FOR GOOD.

THE SALESMAN DID A GREAT JOB ASSISTING US IN FINDING A LANDSCAPE THAT WOULD COORDINATE WITH WHAT WE HAD. THE DELIVERY TRUCK ALMOST GOT TO OUR HOUSE BEFORE WE DID! ALL THEIR PERSONNEL WERE VERY COURTEOUS AND HELPFUL.