Description of Work: After 3 years the manner in which I placed my collection bins was no longer acceptable. Their response "sorry your old driver created false expectations" we hope we don't lose you as a customer.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
Yes, I recommend this pro
$80
Sarah M.
10/2015
5.0
garbage collection
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3
Hope P.
10/2014
2.0
garbage collection
 + -1 more
unknown
Description of Work: Raised prices twice in 3 mos, reduced truck personnel from 3 to 1 with an automated arm. Trash that is bagged per instructions are regularly left behind. Random items that fall away are always left behind. Neighbors have had to fax copies of contract to the company because the company states they do not have records of their yard debree agreements. Sub standard.
Rating Category
Rating out of 5
quality
2.0
value
2.0
responsiveness
2.0
punctuality
3.0
$85
Katie B.
10/2014
5.0
garbage collection
 + -1 more
.
Description of Work: Deffenbaugh has consistently provided quality service, and customer service in person and over the phone has been great. Although they are slightly higher priced then a competitor in the area, the level of service and superb customer service reps has made it well worth it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Donna G.
06/2014
5.0
garbage collection
 + -1 more
unknown
Description of Work: They removed some paneling & ceiling tiles from my driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$50
Sarah M.
06/2014
2.0
garbage collection
 + -1 more
unknown
Description of Work: They continually overlooked us on their pickup route and then wouldn't correct the issue until the following week.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$76
MICHELLE B.
03/2004
5.0
garbage collection
 + -1 more
THEY DO A GOOD JOB.
Description of Work: PICK UP TRASH AND CURBSIDE RECYCLING ONCE A WEEK. THEY HAVE A FREE BIG TRASH PICK-UP EVERY 2 YEARS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
03/2004
4.0
garbage collection
 + -1 more
DEPENDABLE AND ON TIME.
Description of Work: TRASH REMOVAL.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$75
03/2004
3.0
garbage collection
 + -1 more
THEIR SERVICE IS NORMALLY GOOD. THEY ARE RELIABLE AND COST-EFFECTIVE. THEIR NEATNESS IS NOT GOOD. THEY HAVE NO CONCERN FOR WHERE THEY PUT THE CANS WHEN THEY ARE DONE. WE ALWAYS COME HOME TO CANS EITHER ALL OVER THE DRIVEWAY, THE YARD, OR BOTH, WHETHER IT'S WINDY OR NOT.
Description of Work: THIS IS OUR COMMUNITY TRASH SERVICE. THEY HAVE WEEKLY PICK-UP. (PRICE SHOWN IS FOR MONTHLY SERVICE.)
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$15
03/2004
4.0
garbage collection
 + -1 more
THEY HAVE SERVICED US FOR 25 YEARS.
Description of Work: COST IS PART OF HOME ASSESSMENT DUES. COLLECTS GARBAGE AND RECYCLING MATERIALS WEEKLY.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
03/2004
3.0
garbage collection
 + -1 more
I DO NOT FEEL LIKE DEFFENBAUGH DOES A VERY GOOD JOB. THEY DO NOT RESPECT OUR PROPERTY. IF THEY SPILL A LITTLE BIT OF GARBAGE, THEY JUST LEAVE IT. ALSO, I HAVE SEEN THEM THROW OUR CANS AFTER EMPTYING THEM. ONCE, THEY BROKE THE WHEEL OFF OUR BRAND NEW CAN.
Description of Work: THIS COMPANY PROVIDES ONE GARBAGE AND RECYCLING PICK UP PER WEEK.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
punctuality
3.0
$52
03/2004
4.0
garbage collection, dumpster service
 + 0 more
VERY SATISFIED WITH WEEKLY SERVICE. THEY ARE USUALLY PROMPT AND DO A GOOD JOB. WHEN RENTING A CONSTRUCTION SIZED DUMPSTER, THEY WERE A LITTLE SLOW PICKING IT BACK UP, BUT WE HAVE BEEN SATISFIED WITH THEIR SERVICE.
Description of Work: PROVIDE WEEKLY TRASH PICK UP SERVICE AND SPECIAL PICK UPS ON REQUEST FOR LARGE ITEMS. THEY ALSO PROVIDE CONSTRUCTION SIZE DUMPSTERS ON ONE-TIME BASIS FOR MOVING NEEDS.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Deffenbaugh Industries Inc
We'll try to be a little quicker on the pickup next time. Thank you for the review.
03/2004
4.0
garbage collection
 + -1 more
THEY DO A GOOD JOB OF PICKING THINGS UP. THERE WAS SOME MIX UP WHEN THEY STOPPED PICKING UP GLASS FOR RECYCLING, BUT THAT HAS BEEN RESOLVED.
Description of Work: THEY PICK UP THE GARBAGE AND RECYCLING WEEKLY.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$14
JEFF B.
02/2004
5.0
garbage collection
 + -1 more
THEY WERE TIMELY AND CLEAN. THE PRICE WASN'T BAD.
Description of Work: TRASH PICK-UP.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
SUSAN G.
02/2004
2.0
garbage collection
 + -1 more
THEY ARE USUALLY ON TIME, BUT I AM NOT SATISFIED WITH THEIR WORK.
Description of Work: THEY PICK UP MY TRASH.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$51
Response from Deffenbaugh Industries Inc
We want to improve. Please email us at customerservice@deffenbaughinc.com and tell us specifically what we can do better. Thank you.
02/2004
5.0
garbage collection
 + -1 more
THEY CAME WHEN WE NEEDED THEM. THE PRICE WAS REASONABLE.
Description of Work: THEY HAULED OFF SOME LIMBS AND A WASHER.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
01/2004
4.0
garbage collection
 + -1 more
ALWAYS PICKS UP TRASH ON ASSIGNED DAY. VERY NICE PEOPLE WHO MAKE SURE THEY GET THE JOB DONE. PRICEY THOUGH.
Description of Work: PICK UP TRASH AND RECYCLING.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$30
01/2004
4.0
garbage collection
 + -1 more
SERVICE NEEDS IMPROVEMENT. PRICES ARE COMPETITIVE.
Description of Work: PRICE PER MONTH FOR PICKING UP TRASH.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$15
Elizabeth A.
11/2003
5.0
garbage collection
 + -1 more
WE NEVER HAD ANY PROBLEMS WITH THE PRICE OR THE COMPANY PICKING UP OUR TRASH. THEY PICKED UP MOST ITEMS IF WE LEFT THEM IN A TIMELY FASHION. THEY DID ARRIVE EARLY IN THE MORNING, SO YOU HAD TO SET OUT TRASH THE NIGHT BEFORE, AND SOMETIMES THE GARBAGE TRUCK SOUNDS WOKE YOU UP.
Description of Work: THEY CHARGED AROUND $10 PER MONTH TO GET OUR TRASH.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garbage Collection,
Dumpster Service,
Framing
FAQ
Deffenbaugh Industries Inc is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Deffenbaugh Industries Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa