Absolute Upholstery

Poorly. Damian Serrioz is very slow in getting your furniture returned. He rarely has a phone number where he can be reached, and refuses to provide an address if you want to pick your furniture up. We had questions concerning the invoice and he agreed to meet with my husband about it, and then didn't bother to show up. When we tried to set up another meeting he refused. He has had some of our furniture since April 2016, it is now September. He changes the price by adding on after the fact. He will give you a bid for a sofa, and then later say he didn't charge you for the skirt. He says he will spray furniture for protection,, but then you find stains wont come out--which means you were charged for a service that never was completed. Damian is not at all consistent with what he says. If he says he will have your furniture on Tuesday, don't count on it. He rarely delivers what he promises. He is someone who cannot be believed. The chairs I gave him were more comfortable before he took them. Now they are so soft you sink. Its very uncomfortable. He also left furniture, (4 pieces) on porch and sidewalk, without even telling us by phone or text, or by ringing the doorbell. My husband discovered two chairs on porch when he came home from work. They were wet because we had a rain storm.

I gave him a deposit on of $400 for cushions and said they would be finished in 4 weeks. This was the second week of September. Called him several weeks later and he said he was having trouble with ups delivering them on time. I gave him my federal express account number and told him to overnight the fabric. Excuse after excuse followed. never answered telephone would always text back. Finally I told him I dare what was finished on them to simply return what he had to me I would have someone else do them. I even told him I was going to turn over to my attorney and didn't get any results. When I finally did turn over to my attorney he called me within 15 minutes of speaking with my attorney with more excuses. End result I had to pay $400 for 3 completed cushions one half finished had a little material left over (my new Upholster had to order and additional 5 yards of fabric to complete the project ,and redo the filling). I was out $400 for an unfinished job from this shop and out attorneys fees to get my cushions back. I have documentation of texts and correspond to the shop and documentation from my attorney for money spent to get my cushions back. Total unprofessionalism and terrible communication!!!!!!!!

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