Above & Beyond Deep Cleaning

Description of Work: Deep cleaning

Description of Work: I hired Above and Beyond Deep Cleaning because we were listing our house for sale, and I wanted a good, complete clean. The initial meeting went well, and I explained I wanted only the main level, and upstairs cleaned, and all cabinets in the kitchen could be left alone. The quote I was given was for 12 hours and I understood it may take longer as it's difficult to anticipate a first time clean.

Description of Work: I have used 3 other companies in the past and I decided to try a different one since I wasn't real pleased with the others. I needed a deep cleaning for my 3 bedroom 3 bathroom house. I have had this company come to my house every two weeks for the last couple of months.

Description of Work: Window cleaning

Description of Work: Move out cleaning

Description of Work: Cleaned house

Description of Work: House cleaning 4hrs $100, every third week.

Description of Work: House cleaning services. $25 per hours for a total of 4 hours.

Description of Work: Complete cleaning of 2 story house.

Description of Work: I purchased the Big Deal of 8 hours of deep cleaning of house for $187. When Anne visited she stated it would take more than the 8 hours. I asked for an estimate (she gave a verbal quote of $3000). I said "let's see how much they get done in the 8 hours." After the 8 hours they continued working. They de-cluttered living room, dining room, kitchen floor, first floor laundry, and activity room (combo computer and hobby). Cleaned floors (partially). Organized placement of furniture and items on furniture such as pictures, books, etc.; and dusted. They worked 34 hours in addition to the 8 hours covered by the BIG DEAL. After Anne's first visit she called back stating she had recalculated; the estimate was now $6000. I stated again "let's see how much is accomplished in the 8 hours." I neither accepted nor rejected the estimates. Anne, the two male workers, and I met Monday, 5-18, to discuss my concerns due to my invisible medical disability which is severe, limiting my activities and cognitive functioning. Anne assured me Tim was very good at determining what can or cannot be discarded. At 9 Tuesday morning they came. I identified specific areas that were off limits. They discarded boxes and other items I approved that accumulated during the months I was unable to do it myself. Later they were getting down to the carpet which, I acknowledge, was dirty. More than 4 years ago I had three cats. One developed poor litter box habits and I had her "put down." I tried to clean up as best I could but knew I had not reached all areas. The workers put on protective masks and gloves. The doors were open for extra ventilation. About 3:30 they left for the day to return on Thursday. The stress level of the day for me resulted in extreme pain and fatigue; I needed the next day to recuperate. Thursday they returned at 10 and continued working. By this time I had begun to discover items that were missing from their usual places, some from off-limits areas; specifically, printed music, certain areas of books, and items on the dining room table. I missed some diabetic cook books and my hymnal from the dining room table. I missed some music on the end of the organ bench. This music is irreplaceable! I believe the younger worker removed these items. On more than one occasion he asked me if he could organize the things on the table and on the organ bench. I told him these areas were off limits but I got the feeling he was "itching" to get his hands on them. FYI: Recently I had an addition to my house and some things, such as the bookcase for the music, were put in the basement temporarily; the music was stacked on and beneath the organ bench. I asked the workers to bring the bookcase upstairs so I could put the music away. I asked about the missing items. Neither acknowledged moving/taking the items. We all went "dumpster diving" later trying to find the music. Although this was not found, I did find my electric water kettle, my iron, some papers that had been in an off-limit area to be shredded, a dish towel taken off the towel rack, parts of a hand-held vacuum, a nearly empty roll of paper towels AND the metal holder, a box of 12 6x9 legal-style notepads still in their original box (the remaining 10 were in perfect condition), and 5 unopened boxes of cereal. Thursday morning I learned that the workers were Anne's sons, Mike,19, just finished a year in college, and an older brother, Tim, probably 25+, who was currently unemployed. They were acceptable to me as long as they did what I wanted. I heard one of them on the phone and then said to his brother "She doesn't want us to use her vacuum." I assumed he was talking to his mother but I don't know whether "her" referred to his mother or me. They had no vacuum with them. Tim asked if he could use mine. I agreed but I didn't know he was going to abuse it. It "was" a general household vacuum and not built to withstand 1 hr+ of continuous use without being turned off. The motor apparently burned out. Later when Mike picked up the vacuum to use it only the lights came on. He showed it to Tim and me. Tim commented that he smelled something hot when he was using it. The vacuum was discarded. About 3 Mike left and Tim and I were again "dumpster diving." He told me things about his brother that confirmed my impression that he was a "typical" 19 year-old who thought he was more mature than he really was and this caused Tim concern and anxiety. Tim said he would come alone on Friday. Friday Tim came at 10 AM saying Mike would be along shorty but he was to do nothing but put a bookcase together and look for the music. Mike seemed to be just haphazardly looking through the dumpster and he said there were no assembly instructions for the bookcase so he had nothing to do. I found some things for him in the activity room that did not require disposing of anything. He arranged it very nicely but one thing I wanted moved he wanted to put elsewhere; therefore, it did not get moved. Mike does have a good eye for attractive, functional, organization. They left about 3:30 agreeing to come back Tuesday (after Memorial Day) to clean the floors. They would bring a Shop-Vac. That was the last day. The dumpster would be picked up then and I needed time to recover. I could always call them back at a later time Tuesday Tim and Anne came about 10:30 saying Mike would not be coming. The floors were to be vacuumed and scrubbed that day as appropriate. I said to Anne, "I guess you know what happened to the vacuum?" She said yes. There were a few other things I had noted and went through the above list. I told her that in my opinion the two brothers together should not be paired, unsupervised, on a project. Mike, in particular, was too immature and had not had enough experience in life to understand the lifestyle of seniors or what is and is not important to them. Tim was much better but even he showed some unacceptable tendencies when making decisions about someone else's belongings. I told Anne I had expected her to come at least daily. She revealed she had been on a 3-day canoe trip during that time. I thought she should have known her sons well enough to know they had difficulties getting along together, that Mike had issues following instructions, and that Tim became very upset because Mike "created" too many problems. But I was also quick to praise both young men for their industrious hard work and determination.. They did take an hour for lunch each day but while they were here they worked steadily and did not "goof-off.". Anne left to get a vacuum for the carpet and was going to get a $34-$45 Eureka upright vacuum and leave it with me as replacement for my $200+ Oreck! I turned her down. I need to select my own vacuum for my physical needs. When Anne returned after 12:30 with a vacuum, she sat on the organ bench, opened a folder and said "I need to figure this out." I sat waiting. She told me the amount was $1930.00. I continued to sit as did she looking at each other. I asked what she wanted. She responded, "my check." I said I was not going to pay until I had a written itemized statement. She became irate and said she had never had a client refuse to pay her at the end of the job. (The job was not done.) Apparently Tim heard part of the conversation from another room and began to throw a "temper tantrum" to rival that of a child. He yelled statements that were totally untrue (he denied using the vacuum) and said he was not staying where he was not appreciated or getting paid. Then he left the premises after a couple of return trips to yell something else quite inappropriate. Anne was also yelling that "I was not going to pay her and that was not the way to do business." I wanted an itemized statement that I could review before paying and a discount for my vacuum and cat carrier which was missing a part. She went out to her vehicle and called the police probably because she thought I was not going to pay her. I, in turn, called the police because I felt I was being bullied and was concerned for my safety and that of my property. Two officers came. She denied Tim had used the vacuum--she was canoeing at that time! The officers were pushing for a resolution. We finally reached an agreement of $1384.60. I agreed under duress only to get Anne away from me. Then there was a problem with method of payment. I couldn't find my check book, and she couldn't take my credit card because she didn't have her machine with her. Finally she accepted an electronic check which I ordered online through my bank while the officer watched me. She did not want to do this because she thought I would cancel it when she left. I said if I did we would be back where we are. The exorbitant charge was for "biohazard" work. There is nothing on her website, in the BIG DEAL, nor did she mention anything to me about biohazard work until she was figuring the charges that morning. The itemized statement was hand written on tablet paper without business name, address, date, or signature. She charged $33/hour for Mike and $57.40/hour for Tim. Outrageous! The BIG DEAL stated $30 for additional hours--nothing about "biohazard." The charge should have been $1020.00 minus compensation for my vacuum and cat carrier, as well as the other discarded items and my supplies used. This was a total fiasco. Anne can be very nice but she also has a temper and refuses to discuss differences in a business-like professional manner.

Description of Work: Deep-cleaning to the ENTIRE house

Description of Work: The "provider", Ann, on the day of the cleaning, showed up on time with one of her "staff" and walked us through my house to make note of "what exactly is important" to me to be cleaned. I have had cleaning services before and never had to do this thorough of a walk through. And besides saying things like"Well, you get what you pay for"(because she was clearly very disapointed that I didn't purchase the 9 additional hours that she said would be required to clean my whole house), and "if you see something that you wanted to be cleaned that wasn't, it's because you didn't pay for it". Then she instructed her 'staffer" to get her supplies and get started, all by herself. Ann spent time doing paperwork and making phone calls in my kitchen and smoking on my front porch and throwing the butts in my yard.

Description of Work: Deep,deep cleaned most of my house. This included the basic cleaning for 2 man hours (2 very hard working ladies for 6 hours) as well as baseboards, blinds, pull out fridge & stove, move furniture, vacuum back of fridge, and much more. They added so many other things it was sparkling clean when they left.

Description of Work: Cleaned my kitchen and 6 bathrooms

Description of Work: 1st clean - deep clean

Description of Work: Deep cleaning of 3 bedroom, 3 bathroom older home in Waldo area.

Description of Work: I hired Anne from Above and Beyond Deep Cleaning to come and do a one time deep clean prior to welcoming our new baby home.

Description of Work: They arrived when they said they would, went to work promptly, moved furniture, cleaned a large heavy oriental rug in place and a small area rug removing stains that I did not think was possible. They also cleaned a couple of small runners.

Description of Work: I had previously used Above and Beyond for cleaning.

Description of Work: Deep cleaning for the home interior.

Description of Work: The service included cleaning and dusting surfaces - counters, floors, tabletops, bookcases, lamps (inside and out), ceiling fans, furniture and vacuuming, bathrooms, mirrors, window sills, vents, curtains, appliance surfaces, doors and frames, etc. I've probably missed some things in my list!

Description of Work: Above & Beyond Deep Cleaning come every other week.

Description of Work: Weekly cleaning of a small 2 story house. 3bedrooms and 2 bathrooms, all hardwood and tile.

Description of Work: She gave me a quote to do an Isiah deep cleaning and then doing regular maintenance.

Description of Work: Thorough cleaning of small, 2 story home. We have 2 cats and 2 dogs so the animal hair alone in our home is epic.