ADVANCED SYSTEMS BASEMENT & FOUNDATION REPAIR, INC

It is great and it has a 20 yr guarantee.

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They did a great job overall. Estimated time to start the work was within the original schedule (when quoting, estimated that they were 120 days out, and were able to come start work on ours at 100 days). Ended up working on it during the bitterly cold winter days, and the crew was very professional, on time, and worked hard during the days they were here. The crew chief was very willing to explain and answer questions as they worked when I wondered out there during the work. Since the weather was so cold, the crew had to come back several weeks later to refinish the grade and pack the terrain around the repairs. Different crew but just as professional and had it completed in a single day. Highly recommended for similar repairs.

The person who came was vague on what repairs were needed, and he did not seem to want the work. We never did receive a written estimate from him.

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They give a 10 warranty and that is well worth the peace of mind especially since we plan to sell. Quick and efficient. Bob Sr. was the original contact 15 yrs ago. I was surprised to find that they still had the same phone number, Bob Jr took over the business. The only issue I had was a pricing problem as Bob Sr quoted us a price and gave my Dad a senior discount. The guy showed up to do the work and waited for 1 hr for the jr. to show up and see if that price was ok. We worked it out and is am a happy customer. They've been doing this over 30 yrs. highly recommend. Waited for over 2 weeks for another company from El Dorado but I had a bid from advanced in 2 days and work completed within 7 days. The work took less than 4 hours, day one and only 1 hour to inject the next day. Fast and courtesy. Would highly recommend. True professionals

The inspector came out and said that they should have filled the crack differently and it can be fixed if it is filled from the inside of the basement this time. He said it should have been done that way the first time around. Because the basement is finished, this will entail cutting through the drywall, and he doesn't know what it will look like when they are done. The owner did call and say they would come out and fix it and replace drywall, but they don't know what it will look like when they are done. I waited all week for them to come and finally called both the owner and inspector Thursday afternoon. No calls returned. I called the owner Friday again, no calls returned. This has happened before when I called them..no calls returned until I notified the BBB. Then he called at seven in the morning! Very poor customer service. I do have a ten year warranty. I think he should have called and let me know that he wasn't going to make it last week. And, he should return my calls. The inspector said he has always been able to fix a basement. The owner said he will fix it. I expect them to fulfill the warranty. I would like the courtesy of setting up a specific time to do it. I will change the rating on quality once he leak is fixed.

Advanced systems did an onsite inspection and submitted an estimate of the repairs. The job required several days and was completed in a timely, safe and professional manner.

Though they did excellent work, my basement was very expensively misdiagnosed. The nasty, invasive "cure" took a week. It failed, and then we found out that the actual culprit was a leak in the basement wall which took 1 1/2 hours to remedy. I had additional expenses in moving and storing the furniture in my finished basement. The workers were polite and congenial.

Excellent service and word-of-mouth referral on this company! Employees are courteous and prompt. We did have a couple of instances that we were unable to get hold of the individual in charge of the repair to have them come back out but did have the issues resolved within a week of the original issue. Overall this is a good, family-owned company to work with. They are committed to customer service excellence and high-quality.